"It took a bit to get to a support person."

"She explained something that not even Devcon or Monitronics had been able to! Yeah!"

"you need to get rid of the charge for a paper bill. And the $5.00 charge for paying over the phone."

"My opinion is that being on hold in the que to speak to someone was way too long."

"It was helpful. I received information that could possible help solve an issue pertaining to my property."

"My issue was resolved by waiving the paper statement fees. Thank you. There still is a generation out there who do not use computors or iphones. Don't ignore or forget us. We have been around a long time."

"The equipment problems with sensors they refuse to come out unless charged for service call between 50.00 an 80.00 there tore I will be terminated my service soon ADT made me a better offer"

"Agent called me about garage door sending alarm to Brinks."

"Agents were fine, wait time too long"

"Once I placed the call a recording stated that my wait time was 15 minutes. However, it was 20 minutes wait time. I was a Guardian customer who was transferred to Brinks. When I called them I never had to wait."

"Very helpful and polite resolved issue"

"The 45 min wait on hold was the main factor for lower ratings"

"There was no empathy for my hardship due to government shutdown, and instead of offering to get me out of my long term agreement and putting me on a month to month plan at all lower premium the agent was quick to tell the amount I’d owe if I cancel. Brinks care more about money than their loyal customers."

"Seems a shortage of telephone reps. Time to finally speak directly with a human was approx one hour."

"When calling and been placed on hold, after an extended wait period no one comes back online to say anything regarding your wait. Suggest getting customer's call back number BEFORE placing on hold in the event of accidental disconnection."