"I was very satisfied and appreciated that your rep were well informed and knew their jobs."

"I had to wait around 20 minutes to get a representative. That was the only issue."

"Generally the service was reasonably completed!! It just took a loooong time!!"

"Call was much more difficult than it should have been. Rep didn't seem to know how to handle the call. Long pauses. Put on hold several times. She asked for the date we applied for the permit. When I told her I didn't remember because it was a long time ago -- at least 20 years, she suggested I call our police Dept to get that date, which I did not want to do. She then asked if I wanted to email the info. By then I was pretty frustrated and asked to speak to supervisor. This call took 20 minutes, which seems pretty ridiculous."

"After reaching an agent the experience was excellent."

"Rep could of been more nicer"

"Still too early to know, but so far okay."

"The wait to connect to a specialist was 25 minutes. Once connected to specialist I received great/excellent service."

"Great! As usual, the representative was very courteous and knowledgeable. She let me know exactly what I have to do."

"My experience was Brinks was good. The problem was a sensor does not like to work when it's cold at night and warm in the morning. The technition replaced it with a newer modern sensor or we will see if that works in the cold garage better than the other one. I feel that since it was a design or equipment issue and nothing that I could have done to prevent it that the $50 service charge should have been waived."

"First time I called I had a horrible experience, I called back and the customer service person that helped me was very nice and said she would speak to the supervisor in regards to my back experience."

"Don't have any complaint with the service thus far and found out the $.46 increase was due to tax increase in FL. Would of appreciated a written notice either thru email or snail mail so I could post the correct amount in my check book instead of finding out after the fact. I didn't expect what happened because we were promised no rate increase for this next contract period. (Just didn't realize the tax went up)"

"James was very helpful and patient with me"

"Overall, this was an average experience."

"When I was transferred I was on hold for almost 20 min."