"My mission was successfully taken care of. I was satisfied. Wasn't satisfied with the $5.00 fee for paying via phone though."

"The representative that I spoke to first ...on Thursday. ..did not resolve my issue at all...I never received the document via email. ...was told that it would take up to 2 days to send me the information....I did not get this young man's nameI called back on Tuesday after waiting for more than two business days..this representative resolved the situation in about 5 minutes...this young lady even walked me through signing up for my online account.....I am so happy to give her an outstanding rating......"

"Always helpful and especially when I accidentally trigger the alarm by mistake!"

"Tech explained everything so I would understand"

"This was my first time experience with Brinks Home Security. Brinks took over my contract from First Response Security. I was not very happy with them. I had to call around the city to find out which office had my contract. Brinks customer service center took my Email address and gave me their contact number."

"Would like to get out of contract, but not willing to pay over $1200 to do it. Not happy with monthly price."

"My experience was great however I haven't received the certificate I requested so I really can't score on this"

"It was fine. Miss Tiffany took care of the problem in a fastidious manner."

"The required length of contract is too long. I also have had issues with the door bell camera and that has been very unsatisfactory"

"Dislike the automated phone system - find it very impersonal and not customer friendly."

"The person who came out to adjust the lock in the door actually made it worse. Now we have to hold the door tight so the alarm will set when you push the button. Definitely do not like the system."

"So far it has been very good."

"Very disappointed with Brinks Security, have gotten nothing but the run around every time I call."

"My first call last Friday gave me the number to call tech support. Spoke with them Monday and coordinated the service. Called again Tuesday to what I thought was the same number and after explaining my situation, was told I had to be transferred. New rep answered all my questions just fine."

"I was treated with respect from the customer service rep she was very helpful"