"I am pretty sure I called in June with my new card info, and I feel Brinks doesn't believe me."

"Incredibly professional and expedient"

"It was fine. First I was concerned about my bill, then she helped me with my door bell camera. Did not resolve until my husband unscrews the door bell and resets. Too complicated for me."

"Glad we were able to correct problem by phone instead of waiting for agent coming to home."

"Great , I didn’t know That Monotronic was not my service anymore until I saw my checking account being debit by Brinks , all former members of Monotronic need to be notified of the changed ."

"my interaction was good and he offerd more clarification"

"First call: Agent did not speak english well but not as native language - sounded as if he was reading from a script. Put on hold that, after long wait with no elevator music, ended up being a disconnect.Second call: No indication of reading from a script. Explored situation, tried some fixes, ended up mostly taking care of both issues with promise of tech visit should problems reoccur."

"I had to call 3 times last Friday, this past Monday, and today each time was told it would take 24 hrs to get a certificate for verification of service for my insurance company. Why would it take 120 hours t o email the certificate!!!! The security advisor did send today. Your customers c are service ****"

"i'm not happy with the fact that when the alarm goes off, the rep called me and wasn't sure of my name"

"It was fine, very professional."

"I just wanted late fees removed."

"My credit card compromised and failed to make the payment. Doing paper billing now. Very courteous and helpful"

"Transferred 3z before I could get issue resolved"

"Called # on decals about above problem. Tech support solved most issues.He then transferred us to customer care who could not find us in your system after we gave them all our info. They thought we were referring to our other account in Idaho or were our son who has an account--even gave us his passcode & security question which we didn't previously know. Then told us our phone # was some unknown # to us & that our business name was Live Watch.Finally the 5th person told us we weren't covered under Brinks but under Live Watch & to call them. (We had never heard of Live Watch.) We called them, finally got to a supervisor who answered most of our questions. We forgot to ask how to sign into the Brinks site or other. Attempted to sign in with our info but the site didn't even recognize our email address, much less the password. That was a truly awful experience, hopefully not to be repeated. Need to take a break before calling back to find out how to sign into our account, if we can find."

"Good. Sorry you have no personal device available."