"I have been searching for a personal alert system, but, your's is only for 100' and I need a much larger system that will service me if I fall when I am away from home."

"The worst problem with brinks is that it's difficult to contact them. In an alarm emergency they called me and left a message telling me to call them back if I needed help!!!"

"Trying to pay your bill with the phone is not good"

"While I was on the phone with tech support to help us change the battery in the smoke detector the alarm went off and dispatch sent the fire department out! I feel that tech support should have the ability to silence the alarm while helping a customer over the telephone!"

"Too long of a wait to connect to the rep"

"Don’t call. It’s horrible. Nobody knows where to transfer your call and you waste a ton of time."

"Horrible! Hard to reach you guys. Never wanted your company and wanted monotronics, not Brink's."

"the first time I called I was transferred to a call center in India, the gentleman claimed that he had helped me, and sent the required insurance cert, however it was never received, so I had to call again and luckily received a call center in Texas."

"the teck was very gracious and. complete."

"This was my first experience with Brink and I wasn't to happy."

"The representative was not so much help. I requested to speak with a supervisor who handled the matter immediately."

"Tiffany was the person I talked to on my second phone call. I was on hold waiting for an answer all the way to the battery store. When she finally answered, she kept insisting that I needed to be at home for a check of my unit. I told her I had already called and was told the low battery alarm was for the motion detectors and i was buying them as we spoke. That should have been the end of it, but she continued to tell me that i needed to be at home so she could run a check on the screen. She made me feel like i didn't know how to read or have a brain. I told her I'd already spoken to someone else and i wasn't home because i had to hurry to the only battery store that would have that size battery. The store was about to close. I am not happy with her attitude and her condescending tone of voice."

"This comment has nothing to do with the call today. It has to do with when I signed up with Moni. The day after it was installed I received a coupon from AAA that said I could get it at $19.99. I called and they said I had to call the installers and the coupon said I had to call Moni. I emailed them a few times and they never responded to my request. I called and left a message and they never responded to that either. I was at the point I wish I had never had it installed. I don't know why I did any way as we have never had any problems with someone trying to break in residences in our park. We also winter in Florida. Needless to say I am not at all happy with the way I have been treated."

"Great! Agent was very thorough and patient while waiting for the doorbell to reset and connect."

"Seemed to genuinely care about my issue and resolved it with great satisfaction."