"Monique was outstanding and understanding."

"Great experience, very professional."

"did not know I was with Brinks"

"Brinks is to expensive. Does not value long standing relationship with discounts"

"Frustrating dealing with automated messages. Can be confusing which option to choose."

"My agent was well informed and was able to find the problem quickly."

"Resetting of password to website does not happen during weekend, this should be fixed, NOW!"

"Very short and her was very polite"

"When contacting Brinks by Text for a technical issue and from my phone that is on my account, I synod have to give my name, address AND code word!! I WILL NEVER GIVE MY CODEWORD BY TEXT WHICH IS EXTREMELY CRAZY CONSIDERING I WAS TEXTING FROM THE PHONE # ON MY ACCOUNT."

"The welcome recording and menu is very similar from one menu to another, suggesting lack of organization.In emergency, caller has to wait for message to complete, choose option, wait thru another message, choose option, then hear option to csncel false alarm. No emergency diversion at the beginning..."

"good everyone at Brinks were polite and efficient."

"Good. She gave me a reduced rate on my 5 yr anniversary in July 2019. Said she would sent email verifying price but I have not received it. Would like to have it for my records"

"My experience with Brinks has been excellent. The agent was very knowledgeable. She exceeded expections in her job. Very thankful for Brinks!"

"the experience I had with brinks was good."

"Shandon, the agent, was extremely helpful as we tried to resolve the issue. He listened carefully, took the time to research the issue and possible solutions, and walked home through several steps. In the end, even with technical assistance, the issue was not totally resolved—at the time. He reassured me that even with a low battery message on the keypad that the system was working. He arranged for me to call back to schedule a service appointment when we return to our home is a couple of weeks. We ended the 35 minute service all with me feeling comfortable with it all. Based upon his suggestions, I went back to the keypad the next day, changed batteries again, and ended up taping the unit closed. And now all is working well! I will call him back when we return so we can have a service person come to check the system and replace the keypad."