"Shandon, the agent, was extremely helpful as we tried to resolve the issue. He listened carefully, took the time to research the issue and possible solutions, and walked home through several steps. In the end, even with technical assistance, the issue was not totally resolved—at the time. He reassured me that even with a low battery message on the keypad that the system was working. He arranged for me to call back to schedule a service appointment when we return to our home is a couple of weeks. We ended the 35 minute service all with me feeling comfortable with it all. Based upon his suggestions, I went back to the keypad the next day, changed batteries again, and ended up taping the unit closed. And now all is working well! I will call him back when we return so we can have a service person come to check the system and replace the keypad."

"Waited far too long to speak CSR"

"Juana handled my request with complete professional and friendly matter. She took her time to explain other options. She even help me settling up online access. Thank her very much."

"I was very satisfied with the last customer representative who even explained some things that were never explained to me at the installation. It would be very helpful if you could leave a instruction manual after the installation."

"Very good. Technician Darrel was amazing."

"The agent was helpful, but the overall process was somewhat cumbersome."

"Did not receive the e-mail bill after a call last month.When I called they said I owed double the m onthly amount saying I missed a Payment last summer. after I reviewed the monthly payments the rep. said I still owed the increased amount,I asked to speak to a supervisor, after waiting the r3ep finally came back on the phone and said the am ount was for two months but I only had to pay the current amount due>"

"I had a very good response from the agent she was very helpful"

"Appreciated not being transferred to another person to obtain additional materials"

"Very great and friendly experience."

"The agent was very help. She spent time to get me to understand what the problem was."

"Generally, Brinks is a good service."

"Everything mentioned on the phone was so easy. My situation is what do elderly people when they get to door to check low battery/front door. i'm dealing with medical issues here. I used to do everything now I am very limited."

"The man that I talked with was very professional very thorough an answered all of my questions satisfactorily"

"I will be using ADT in the future."