"Good experience except wait time to reach CSR"

"The representative went to work immediately and had the job done in no time. He was a delightful mlx of expertise and warmth."

"The gentleman was patient with me. Took me to the correct place on my phone to fix the problem."

"Service provided earlier than expected and scheduled"

"Different from Moni!!!I probably will find another Alarm Company when my contract ends."

"I called in September to cancel service, rates seemed to be increasing each month and we were not officially notified that Brinks had taken over our security contract. The service was not cancelled per my request and my acct was debited in Nov and Dec."

"I personally think my bill is to high..plan on changing once my contract runs out...my reason is the company before u guys took over,never would give me a reduction once my high end thermostat went out over a year ago..which I I'm still paying for and I had it replaced from my AC guy...They even have it on there notes that a tech..guy came out and said it was bad..but I could not get customer srv. to help out with my issue..so I had to pay my person to put in another thermostat.."

"disappointed that I did not receive positive feedback after dispatch due to alarm"

"Andrew Borst was very perfessional and patient with me making decisions. He gave me time to think about my decision. And called me back with a follow up"

"The worse part was the 17 minute wait time to get a representative."

"Customer service agent difficult to understand"

"The person that I spoke with was very knowledgeable. Looked my contract up and told me I had another year to go so I didn't cancel"

"There are representative who are courteous and then there are some who are not. Overall I will give 80%"

"It was a good and courteous experience. I had no problem whatsoever."

"This time the agents were respectful and professional. I much appreciate them."