"I'm smart enough to not buy from Broadway Photo, but let me say this. I work for one of the big digital camera companies and can honestly say without sarcasm that I've come across over 50 different customers that have been fooled by Broadway Photo. They either lie about what product they are selling, what price it is, etc. And in the likely event you ever contact them to complain, they hang up on people, use inappropriate language, etc.

They are so bad that we now refer to them as 'Fraudway Photo'!"

"If anyone has an address for this store please post it here. Thanks."

"I ordered two items that totalled approximately $1100, a silver cell phone and a digital camera. When the products came in the mail, they had been opened. The silver cell phone was actually gray. The customer service guy lied and said that the phones are only sold by the manufacturer in grey and black. And that grey is actually silver. However, I know for a fact that there are silver phones out there as well as blue, black, grey, etc. They come in a bunch of different colors from the manufacturer.

They would not let me return both items, even though they were opened. I could only return the phone, since they had misrepresented the color. I had to exchange the camera. I sent the items immediately back to them using Priority Mail. It got to them in 2 days. I keep on calling the customer service people to ask about the package and they deny that they have received the items. I called my post office to verify the date and time it arrived at their warehouse yet still they deny that they have received the package.

They are supposed to refund the amount of the cell phone to me and partial shipping. However, they have not done so, because supposedly they have not received the items I returned to them. I will never deal with this company again. Their customer service never responds to voicemails. Their wait time on the customer service line is over 10 minutes. During one time, the customer service guy put me on hold for 7 minutes while he "spoke" to someone in the warehouse about my order. I called on my other line only to find him responding to my phone call. This is getting ridiculous!

They should have given me a refund three weeks ago and shipped out the item I returned at that time too. I will never deal with this site again. They are extremely unprofessional. I am reporting them to the Better Business Bureau and the Office of the Attorney General. I will never do business with them again and would advise others to do the same."

"Ordered item on Sunday Aug, 14th, they are open for buisness, i got an email on the 15th,saying i need to confirm credit card, called back and left a message and got an email confirmation, after numerous calls and no response i cancelled my order on the 18th, August as order was going to be delayed and i figured bad customer service, web site stated item in stock.
I just read some of the reviews from this store and boy, i was lucky. I went through the same thing and i wanted my product in 3 day, ups. since they delayed and i could only get a hold of the answering machine that raised a red flag."

"I decided to give Broadway Photo a chance since they were one of the few places that had the particular camera I wanted, had it at a great price, and I could stand to wait a few days for it to arrive. Since I knew of all the bad reviews on ResellerRatings.com, I wouldn't make any assumptions and would make sure to follow up to get a tracking number.

I called to make sure that the camera was in fact a USA camera and not a grey market. I was told the camera was not grey market, that they didn't have that particular camera available as a grey market camera. I thanked the person for his time, and proceeded to place my order on the website - this was on Sept 7.

I then checked my email an hour later and noticed I got the usual request to call to "confirm" my order. I called them up right away since I didn't want my order delayed, and while on the phone I asked when the order would ship and was told "today". I was then given the sales pitch about how the included batteries were demo batteries, etc., but I declined.

The next step was to get a tracking number from them to make sure they kept on top of my order - remember, make no assumptions. After checking their website, I still didn't see any indication my order had shipped 2 days later, so I called and was told that my order hadn't shipped yet. I responded that was a problem since I was told my order would ship the same day. The response: "no orders are shipped the same day they are placed, at least not on ground shipping". I responded that I don't care what their policy is, I was told the camera would ship Wednesday and I expected it to be shipped Wednesday. I was then asked what I wanted done about it - I said put the camera in a box and overnight it to me. I was told that's impossible because no orders ship on Friday. So I had the order canceled as of Sept 9.

So that's the story folks - one more example of bad service from Broadway Photo. My expectations were low, and they still managed to fall short."

"Purchased a camera from them last week. Recieved and email saying to confirm address. When i called i was presured into buying a battery because the battery that comes with the product only last for 10 minutes. The battery they were selling will last for 40 minutes. Now i recieved the product and it didn't even come with batteries and i looked at what batteries it was taking and it was using normal AA batteries. I now turned on the camera. It turned on fine. When i tried to take a picture it just turned off. I tried many times but it always turned off. I called customer service to make a complaint that the product was defective. Now they charging a restocking fee and i have to pay for shipping. Which is total BS because the product was defective. Going through my credit card company to get a full refund. Never buy from these guys. They are just a scam artist."

"Unfortunately, I was somewhat naive about doing business with stores of this type.

Bottom line first. I got my product after two weeks, after making numerous follow-up calls. If I were to do it again, I would have paid $150-200 more to have a well executed deal on E-Bay instead.

Determine for yourself whether you would go through this anxiety:

2005-08-13 Web Site Order date; received an email confirmation that my order was received, but that it required that I call them to confirm billing information.

2005-08-15 I called them; confirmed billing and that I didn’t need any other items (I had SD memory cards, etc.); I don’t buy warranty plans for items that are below $2000; he then said that my shipping selection (3 day UPS, which I selected on the web site) was not available and that it would be $10 more for 2-day UPS; after that, the person was very short and wanted to end the call; I quickly asked what happens next and was told that a packing list would be generated for the warehouse to process and that the web site status should be updated in a day or so. No mention of confirming emails, etc.

2005-08-17 I called again, after noting the web site status was blank for my order number; they confirmed this would be handled within 5-7 business days and just pending the billing confirmation process.

2005-08-19 I called again; asked to confirm that it would be shipped and arrive by 8/26 as I had an upcoming trip and needed the camera for family reunion; agent told me that the order would be filled and there was no doubt that the order will arrive on time. I was relieved.

2005-08-22 I called again, as their web site didn’t reflect my order, nor did I get an email; to my shock was told that my item wasn’t in stock (I was one of 25 that was now backordered due to over-sale). I asked when it would come in; response was it could be a week or several weeks. They offered to sell me another camera that might be in stock—I said “no.” I wanted the model I ordered. I complained because on 8-19 they told me it was a confirmed ship and not to worry, and then I asked to speak to the supervisor. After a long hold, supervisor came on and told me that the items (next shipment) were hung up in customs. Spoke to Douglas at x275. I told him about my impending vacation and that my wife was going to be very upset (she was, as she warned me this week to order from somewhere else, after the early experiences). Douglas broke away to speak to his “buyer” to confirm whether the item may be coming out of the custom hold-up soon. He said he thought it might be the next day; he said he would move me to the head of the queue and try to get it shipped. He said that my order was two day express, so it should make it before I left on vacation. My gut hurt after this call, as it was too late to order another camera before my trip…I was not looking forward to telling my wife.

2005-08-23 Received an email confirmation that my order was “in processing.” Nothing else, very cryptic. I saw this as a good sign that they order might actually have been queued by the supervisor the prior day.

For the next two days, I waited for a status change or an email…fingers crossed.

2005-08-26 Called back to supervisor # to inquire about my order and mentioned my talk with Douglas on 8/22 and asked if the backordered item broke clear from customs, and was immediately told to "hold on," and transferred to customer service; inquired about my order status and was informed it was shipped on 8/24 via Priority Mail. I told him that I was being billed for 2-day UPS and that was confirmed at the time of the order. He said that no, they sent it Priority Mail, which has no tracking number. I asked why I was being billed an extra $10 dollars for 2-day air, was told that USPS priority mail express was the norm (note: this is not listed on their web site). I pushed a little more and he said he would credit me for $10. That never happened. Fortunately, I received the order on a Saturday, after 3 days, 6 hours before our family’s flight time. My wife and I sighed with relief and took the camera with us. At that stage, I give credit to the person named Douglas who at least must have felt sorry for me and made sure the shipment got out when I called in earlier in the week."

"I ordered a camera listed at $329 + $31 for next day shipping. Soon after I received an e-mail asking I call. I did call and was pressured to buy batteries that were included with Sony's package. I said no and then pressured to buy a kit with memory card and tripod. I finally agreed to $520 for the camera plus extras and when I looked on line they had posted $580 on my credit card. I paid $31 for next day delivery but the shipment was late so I refused shipment. I read on their website you need a return number so I e-mailed asking for one they replied saying e-mail customer service could not perform that function. I called and was told after arguing with them that he would fax me a form to fill and he would give me a number when the form was returned. I have not received that form. I called my credit card company and they said it would take 30 days before they could do anything. Bwayphoto also has a restocking fee they said of $60 in my case. At this point they have the camera back and my money so I am hoping for the best and expecting the worst.
you can see a picture of their fabulous store at:
http://www.donwiss.com/pictures/BrooklynStores/
I just received my money back less $60.00 with no explanation (I am guessing restocking fee - which means throwing it on a shelf and waiting for another sucker like moi to come along)."

"I wish I had found this site before I purchased because my experience was very similar to stories here.

The perplexing thing which I'm still dealing with is this (you'll have to read on for details): even though they tacked on a bunch of stuff and acted unethically in their sales approach, I still saved $500. At this point, due to the salesman and the company's lack of morals, I will fight their policies stictly on priciple that they lie to people.

I purchased a Nikon D2X, a very expensive camera advertised in a magazine ad for $3880. I couldn't believe the price. It was very expensive but $1200 cheaper than everywhere else. I decided to take my chances.

The salesman was high pressure and tried to sell me everything. He started in on the battery - "the battery that comes with the camera won't even last an hour." Alright, how much for another battery? 4 hour battery - $300.

I hem and haw but give in.

"Sir you are buying a very expensive camera that need s to be warrantied beyond the 1 year warranty provided." he went on and on.

I asked if he was offering a "Nikon issued warranty". He said yes. $400 for a 3-year warranty which seemed reasonablet at the time.

The package showed up today. The camera was USA market and legitimate but the receipt showed that I had bought a "kit". That kit was sold at a certain price, with a battery and warranty appearing as a "0" charge. $250 in shipping, handling, insurance and processing fees were tacked on as well.

I called, waited on hold for ten minutes and finally spoke with a CS representative. As soon as he heard my complaint he transferred me to someone else.

I told him at first that I was merely confused by the receipt and I was looking for an itemized breakdown of everything I bought. He told me it was itemized, I bought the "D2X kit". The CS rep got very agitated. I kept asking why he was yelling at me.

He actually apologized and we had a very civil discussion. My point being that I ordered three items and I wanted them itemized. He kept saying I bought a kit. I made it very clear that I bought three separate items and was never told I was buying a kit. Then I told him I wanted to return the battery and refund the warranty because it was sold under false pretenses.

We argued for 45 minutes. He told me I could return it all or nothing. If I return it all it would be subject to a 20% restocking fee. He told me the battery could not be returned because it was part of a kit.

I finally talked him into issuing an RNA for the battery. Problem is the invoice is not itemized. As soon as I send it back he can refund whatever he wants because it was sold as a kit and nowhere is the actual price of the battery noted.

I called Citibank right after the call. What a difference dealing with someone who actually wants to help you as opposed to someone forcing their will upon you. She was very sympathetic. Told me that it sounded like I would probably be screwed on the battery but that the warranty was sold as a false claim and eligible for dispute.

These guys are scam artists. I have to admit, it's a very good scam and the longer I think about it, the more clever it is. They have an answer for everything.

Spend the extra money - rest assured you are dealing with a company that strives to maintain ethical business practices. "

"Do not do business with this company.

When placing my order, the notices included a statement indicating I would need to call if the billing and shipping addresses differed. They did not.

I was forced nonetheless to call to "verify my order".

Upon calling, after waiting some time, I was met by a salesman who spewed lies in rapid succession, trying to get me to buy more items. My order was never "verified". Before the pressure sales tactics, I asked the salesman if the camera I ordered was indeed in stock. He replied "Yes, I have it right here".

My credit card has been charged (after a three day wait), and now, two days later, the tracking number that was promised by email has not arrived, and the web site indicates my order is still "In Billing".

If you want to be forced to call, wait on hold, only to be met with a pressure sales jerk, then have your order shipped much later, give these people a try.

Otherwise, I would strongly suggest shopping elsewhere.
"

"I regret to disagree with most of the reviews, even when I know this isn't the kind of supplier of choice to anybody.

I place an order for a Sony DSC-T7 digital camera on August 1st. After that, I received an e-mail asking me to contact a sales representative to confirm the order. When I did, I got a real agressive sales rep trying to sell me additional accesories for the camera with that pressure sales attitude. However, when I strongly stated that I didn't need anything but the camera and that I wasn't going to buy anything else but the camera, he did commit to honor the order (even when I think he was expecting me to cancel at some point).

After this, I received shipping and tracking confirmation the following day and they didn't charge me anything in addition to the order price.

Maybe I was lucky but, in general, I can say it was worth the risk, since the price was about 20% lower than the competition (about $100 roughly) so I consider this vendor such a high risk investment portfolio. If you don't like to gamble, then don't get involved with these guys.

EC"

"I have had nothing but trouble with this company. I ordered two Infocus ScreenPlay 4805 projectors from them, which were supposed to arrive with remotes. I received and email stating that I had to call to confirm the order. When I called they asked if I wanted an warranty and a remote, because to use the projector you needed a remote. All Infocus projectors come with remotes, but with these guys you have to buy it seperately. One of the projectors arrived damaged, looked as though it had been dropped before it was ever shipped because it had a big scrape on the body right next to the lens. They made the defective return a major hassle. I ended up getting refunded $200 less than I paid and they claimed that was their restocking fee for defective products. Their customer service people are extremely rude when you call about returns and they have been very difficult to work with. I DO NOT RECOMMEND BUYING FROM THESE PEOPLE."

"I pretty much have the same experience other reviewers.

I placed an order last night and got a "verification" call from them this AM. First thing they ask me is if I want to buy a extra battery because the included battery w/ the camera kit is "no good", won't work w/ the camera. When I decline all their sales pitch, they told me the camera is in backorder won't be able to ship out right way. I ended up just cancel the order."

"
8/11/2005 - I placed order Sigma 18-200mm lens over the Internet because it was good price on the Froogle.

8/12/2005 - I got an e-mail and voice mail from a salesperson name "Marlin" that he wanted to verify the order. That was the catch. I called him and he asked my address and he starting offering non-named brand CPL filter for the lens for $30. Well, I already ordered B+W filter from other vendor so I didn't need it. However, I was wondering how good it can be. So I told him that I will give you a call within an hour after I researched the brand and filter. I couldn't find anything about the brand. So I called him again and said that I don't want it. As soon as I said "No", He said "Okay, fine" and he hung up on me.

8/12/2005 - I got a call again saying the shipping address could not be verified. So I called my cc company and add alternative shipping address and gave them a call that I made the change.

8/13/2005 - 8/17/2005 - I waited some kind of confirmation. No response. Sent e-mail, no reply.

8/18/2005 - I called them and asked what's going on the billing and shipping? I was told that the payment was approved and it will be shipped out today.

8/19/2005 - I called them again and I was told that it's out of stock. And they will get it on Monday and shipped out.

8/23/2005 - I finally received the lens. But I also received a “filter” that I never ordered! And it's “Made in China” cheap filter and the brand wasn’t the brand that the salesperson asked me to buy before. I thought that well...they might offer me as a little gift because of the delay of the shipping. What a stupid thought!

8/24/2005 - I checked the cc transaction and found that they overcharged me $30! I called them and asked why they overcharged. The guy said "Because you got CPL filter." I told him that I didn't order and you just sent me. He told me that they have a phone recording system that record calls. And he said that he would come back once he verified the conversation. When he came back, he said that the first call didn’t show any evidence that I didn’t want the filter. Yeah, what a trick! So I told him the situation (8/12/2005) above and asked him to listen the second conversation because I gave my answer to “No, I just want my lens” definitely. Guess what? He said “Well, we don’t keep the second conversation. What? Do they only record calls that will make them profit? And he kept saying that it’s my fault that I didn’t say “No” at the first conversation. I said “Yes”, neither! He said "You don't want it? then return it." His voice tone was so rude. I asked who pay for the return shipping fee? he said “You have to pay because of your fault.” I asked him that I wanted to speak with your supervisor or manager. He claimed that he is the manager. And he gave me the RMA number and address.



--------------------------------------------
After Review
--------------------------------------------

I got a call from the store manager after I wrote my review here. He apologized what happened and he offered me to $10 credit + $30(filter price) if I send back to him. I have full-time job so it's not easy for me to ship back. So I told him that I rather keep the filter. He told me that then he would give me $30 back to my credit card and I still can keep the filter. Frankly, I didn't expect his offer because of the above incident. But I got the credit back today. I wasn't complaining about the price or product or shipping. Those were good. But, I was complaining about their customer service. However, after his call, I felt much better. "

"hi
i hope this invoice number correct .i think the person i spoke was henry when i order from this company .well custemer servise was great no doubt about it .they are kind and carefull and price so good but two things #1 :i didnt get my flash card when i got the camera and i call them they cheked it and send it to me unfortunatelly i didn get original part according with "canon " i didnt wanna call them .you are deceving the people bc i ask specifically is that comes with original factory package they said yes but memory cards wasnt original .
2: i paid about $40 for shipping of the 2 cameras it spouse to be in my hands in on or two days well it didnt happened if i wouldnt call them and ask them i would have 5 days later
i ordered friday and i received on wensday .
its okey though .
as i said custemer service great though i like that . thanks henry "