"I ordered a Corsair 620-HX from buy.com on Feb. 26th, 2007 and it said the item was in stock. I was notified several days later that the item was on backorder, however, the website was still showing it as in stock. I emailed buy.com about the issue and they stated the website is updated every 24hours to ensure status and that it probably just went out of stock. 6 days later, it was still showing in stock. My order finally shipped on March 5th. There was a rebate associated with the purchase, however, Buy.com's invoice made no reference of the purchase date, but rather only listed the ship date therefore I have no idea whether Corsair will accept the rebate or not. Buy.com's website also states that it usually ships in 1-2 business days. However, when you look at your account, only then does it say 7-9 days... "

"[my latest email to buy.com]

I already paid for order # xyz on February 23, 2007 with next business day shipping - so you should not be attempting to charge me for it a second time.

buy.com is so utterly incompetent that I am well aware that I will never see either the item I purchased or the refund that I am owed, but humor me:

Please provide the refund I am owed for the two 2.5-inch USB 2.0 One-Touch Backup Aluminum HDD External Enclosures that I purchased on February 23, 2007 with next business day shipping.


-----Original Message-----
We are unable to process your order #abc because we could not authorize
your credit card.

This could be because of insufficient funds in your account, an incorrect
security code, or because the billing address on your order does not match the
address your credit card company mails your billing statements to.

Your order will remain on hold and will eventually be cancelled unless you take
action.

Please do not place a new order. Instead, please proceed as follows:

1) Take a look at your order #abc here: https://secure.buy.com/corp/support/login.asp


2) Open your order and click on the "Credit Verification" link.

3) Make sure your payment information and billing address matches the
address your credit card company sends your monthly statement to.
If it does not, please adjust it so it matches.
Or call your bank and get them to modify their address so it matches.
Their 800 number is usually on the back of your credit card.
Or select a different method of payment."

"Has Buy.com finally turned a new page? On March-14-2007 (evening),I ordered a BenQ 22" LCD monitor (with HDMI) with the free shipping option.

I almost fell out of my shoes,when FedEx showed up with the package at noon (3-17-06).That's two and a half days (Memphis,Tenn. to Texas).I did'nt even get a chance to track the package. They had the best price on this monitor (by $30.00).Are they becoming another NewEgg? Was this a fluke or a new standard?"

"I tend to like this store because they have good prices and a good automated order system. Don't call or email them though because you will waste vast amounts of time and get little if anything in return.

They sent me a one time offer of 10% off. I ordered an MP3 player and they cancelled my order. When I finally got through to their customer service they advised me to order again but wouldn't give me the discount at the time of ordering. They said they would credit my account after I ordered but it never happened. It is frustrating trying to deal with them through email or the phones. If the order is straight up then consider yourself fortunate and you probably got a good deal."

"Amazing! I ordered the Corsair 520W PSU with free shipping, and it arrived to my doorstep 48 hours after I placed the order, on a Saturday no less! It is in excellent condition and adequately packaged. Thank you Buy.com!"

"I've been a buy.com customer for a long time, perhaps 5+ years. In general, had no complaints as there were no issues with my orders. Unfortunately, couple of times there were problems I had the displeasure of dealing with their "customer service". I hope you won't have to: slow responses (24 hours? what a joke!), won't accommodate any requests (don't ever forget to change the default Standard shipping to Budget), and expect to wait 45min or longer if you call their hidden toll-free number.

So yes, I you never have a problem they're good. Otherwise, give up."

"After 6 working days my order was still between "Shipping" and "Processing" per the on site tracking info. I submitted a message as to why not shipped. No answer recieved after 2 days. Submitted a "Cancel Order." Got an e-mail to the effect the cancelation was considered only a request and the order "might" still be shipped. No information as to when. Message ended with "Please be patient.
I blame myself, as I was in a hurry and did not research this company, which I always do and have never had a problem with on-line purchases. If I had read any of the comments here I would not have gone near them.

Advice to anyone - stay away from this site and do not place an order. Something is seriously wrong with their customer service and order fulfillment."

"I was a bit worried about the low ratings, but at the same time I've never had any problems with buy.com for the past 7 years I bought from them. They had the lowest price on the monitor I was looking for and also free shipping where other stores were charging between $20-$50 shipping on this monitor. Buy.com's site states free shipping will take longer than ground shipping, however when my item shipped, it was sent via ground shipping and I received it in the usual time it would take for ground shipping. Overall I'm very satisfied with my purchase at buy.com and will continue to order from them in the future."

"I was really surprised when buy.com has this
low ratings.I have purchased from buy.com more than any other online stores.
I have done at least 8 transactions with buy.com in the last few years and everything was smooth. I have never had a single problem. Buy.com also accept a return without a restocking fee.
I am supporting buy.com and will continue my business with this store."

"I purchased a 500gb usb drive, used the Google checkout, and their free shipping option. 1 week after ordering I checked and it had not been shipped, yet my credit card was charged the day of the order. I called them, and they said to check again in a day. I did, called them again, and still, no response, no shipment. I will never order from them again. I may have to do a charge back on my credit card, since they just won't ship my item, which was now ordered over 8 days ago!"

"Generally find good prices on buy.com BUT their customer support is atrocious. You will be caught up in an endless battle of automated emails with an empty promise to respond in 24 hours, no single point of contact, no phone number to rectify problems. For this reason I will never buy from them again."

"Bought a flat screen monitor in October and promptly sent the rebate. Rebate has been scheduled for final processing for 4 plus months. This is a complete scam. I would never use them again"

"I have bought from them before w/ no problem, but not since there run of bad reviews. Well I still continue to have no problem w/ them. I too ordered a Corsair HX520W 520w SLI Certified Modular ATX Power Supply. I received it this morning(13th). 4 days !!
I see another happy customer was also the buyer of the same item. Maybe you have to buy a Corsair 520watt PS from them. HA!"

"Where do I begin. Placing the order went fine, and I have ordered from Buy.com before with no problems, but now I find out, if you have a problem or any questions about your order, you are screwed. Why ?, because they really have no customer support ! They have no phone number to contact, your only hope is via e-mail. In my case it took 8 and 9 days for any response to my e-mails, and those replys were absolutely useless. I will never use them again, because of such poor customer service. Yes, they have good prices, but beware, if you have any problems with your order, you can forget it !"

"On March 4th, I saw the Slingbox AV on Buy.com for $138.00- by the cheapest price around.

On March 5th, my wife ordered it for me for my birthday, and paid $154.99. It seemed the price changed overnight.

On March 8th I happen to check the item again, while calling buy.com about a shipping problem with FedEx Ground; the price was now $124.00.

I very quickly reached full boil.

I demanded a credit of $30.00 for this price switching game. They agreed, and I was promised that my wife's credit card would be credited the $30.00.

On March 9th, she received an email saying that they were denying it because more then 72 hours had passed since the original order.

I have purchased many items from buy.com over the years, but never, ever, ever again. Personally, if I knew this would take place, I would have rather given Best Buy the $180.00 they wanted for it. Expensive maybe, but at least the price won't change three or four times in a week.

Buy.com has become a sham and I would not take something from them if given free. Their founder, Scott Blum should be thrown in jail for his stock shanigans with the company as well. The fish stinks from the head down. (He took the company public, made a fortune; the stock tanked, and bought it all back for pennies a share.)

There you have it. My battle with them has just begun...it will end with my getting $30.00 from them as point of principle...don't screw around with your customers."