"Here is the phone number and fax number from their whois record (domain record). I called this number and the lady transferred me to customer service, but sounded like someone in India...
***-***-**** fax: ***-***-****
Ships incomplete orders; customer service has no way to contact "warehouses" to determine why orders were short; will not refund on opened merchandise that is damaged (insists on replacing); customer service does not speak english; customer service unable to manage account; no phone numbers or contacts available (I finally called the number on their whois record to get a live person who could not help in any way)."
"Order placed on 11 Nov., shipped on 15 Nov., and received on 18 Nov. You can't ask for better service than that. Order was shipped USPS for which they gave as a tracking number the delivery confirmation number so the Post Office was showing the order as not in transit -- but it was. Everything in the order was just as advertised. This was an item on which there was a time dependent rebate so I was concerned whether it would get here in time to file the rebate. It did with time to spare. My Buy Com order experience would have to be classed as very good."
"Buy.Com frequently creates issues by shipping an order of related items on several deliveries, then promising eventual delivery of the other items and never actually delivering, nor when asked can they even provide an estimated date of delivery. Since their basic return policy is only 20 days they direct returns of the delivered items (useless without the complete order) to the manufacture. Since the delivered items are not defective there is shipping and restocking fees. The end result is that not only is the order never completed but the items rendered useless by their failure to deliver actually increase costs - basically money spent with nothing to show for the time and trouble. I will never do business with this merchant again. I would recommend anyone doing business with this company be careful as to how they place their orders and not place orders during the holiday season unless there is time to seek an alternate vendor in the event that Buy.Com fails to deliver."
"Fast delivery, item exactly as advertised on website."
"I used to shop at buy.com a good deal and had always received good service. But I've found that the service was good only because I'd never had a problem. This time around, I ordered a product that wasn't shipped by buy.com but rather through a reseller that would simply drop ship it at my address. This was not made clear at the time of purchase. I needed the product by the weekend so I requested 2-day shipping and paid significantly more for it. When I finally received a tracking number, it was clear that the product was shipped via ground. I tried to contact someone in order to rectify the situation but buy.com does not have a customer service department that you can call (they do not advertise a phone number, period). You are forced to email them and wait the "10-15 days" for a response. To their defense, they did supply me with a number well after it was useful. And it doesn't end there. Since the product did not arrive by the time that I needed it, I had to return it. It took several weeks just to get a response on this front. Once they did authorize the return, I was able to print a return label easily. However, I've long since shipped the product back and I'm still waiting for my refund. They keep telling me that they've issued it but I'm not seeing it on my credit card. I'm assuming that they are hoping that I forget. What a bunch of losers. I'm going to have to stop payment through the credit card company. Its been several months now! With Amazon, it only takes a couple days."
"Buy.com gave my credit card info to a third party company!!!!
Here is my story:
I purchased the Sony 128MB-USB Micro Vault w/ Fingerprint ID from Buy.com.
The shipment was very slow, it took about 3 times longer than most shipments from Amazon!
The product shipped works great; it is just as I expected it to work. However, Buy.com apparently enrolled me inside of a membership program that charged me $8.99 (I never agreed to this!)
I finally received this $8.99 charge from http://www.greatfunonline.com about 3 months after my purchase, which is why I am here. I wouldn't have even noticed this charge if I didn't view my online banking information!
Buy.com sent me no information whatsoever about this charge, nor even gave me the membership information for this GreatFunOnline company.
I contacted the GreatFunOnline Customer Service number, not only was the representative I spoke to brainless, she didn't even recognize what I had was a problem.
For you to cancel "your" membership, you need a membership ID, well, if I didn't sign up in the first place, how was I supposed to even get a membership ID used to cancel this transaction?
After speaking to a supervisor, I was finally able to get them to understand what happened. They said they will try to credit my account for the amount charged. But I had to give this company my credit card over the phone, a company I knew absolutely NOTHING about.
So does this mean that Buy.com is giving our credit card details to third party companies? What the hell kind of business does that?"
"I had to move from St. Louis to DC after my order had been sent (got off school's waitlist).
Contacted Buy.com but got generic response.
Although I find their phone # (from this site of course since it is nowhere to be found on Buy.com's) I didn't bothewr as I was advised thier Indian Customer Reps are simply trained as robots to spit out from answers.
Filed claim. Waited 5 weeks to hear anything (They claim it sohould only be 15 days on their site).
2 months later finally got my order.
I am happy that they didn't charge me to resend it (that isn't their fault afterall). However I would much rather pay the $5 dollars for extra shipping and get my order within 2 weeks than not pay the extra shippinng and receive it 2 months later (while being in the dark the whole time about whether I would even ever receive it).
Although I used Buy.com in the past (3-4 years ago), I hadn't realized how truly awful they have become recently. Definitely the last time I will order from them."
"I don't know what's happened to buy.com. It used to be a great place to buy stuff online, but the last few times I've ordered from them, they haven't been able to actually ship the order. Because the last order I placed with them never shipped after more than 2 months on 'backorder', I didn't want to risk waiting and never getting the mp3 player I ordered this time. And every time, the website said that the items were 'in stock.' Well, I don't think I'll be ordering anything from them in the future..."
"I have made a number of purchases from Buy.Com since the late 1990s. The pattern is always the same-- lure people in with lowest prices on a loss leader, encourage them to buy the higher margin accessories to offset the big handling charges, ship the accessories, and place the loss leader on perpetual "backorder". Eventually you get frustrated and cancel the remaining order and they get to keep their profits up.
I haven't shopped with them for several years, but was suckered in again. The item has been on "backorder" for three weeks-- strange, but it seems to be available from other sites for a few bucks more. I'd certainly be willing to give buy.com the benefit of the doubt if it weren't so transparently the pattern of my past experience and for most of the reviews in here."
"Only good about 50% of time.
They sell item that are not istock and will not be for months. And, FORGET about costumer service! I am still waiting for a credits on two different orders. On lost in shipping item, I wound up disputing the charge with my CC company. The finally sent a credit, and it was $10 short for NO REASON. Horrible experiences are a way of life with buy.com."
"Sold me a product that was out of stock as if it were in stock."
"I just had a WONDERFUL experience with buy.com the other day! I just bought an ATI All-In-Wonder 9800 Pro from buy.com. I've purchased many things from buy.com in the past (i.e. books, DVD, Gamecube), but nothing that costs as much as this. It was a great deal, but I was still a little bit worried about it not being in stock, since I've read reviews on this website talking about how their availability on their website isn't always accurate.
To make a long story short, I decided to order the card. I got free budget shipping, and the website said that the order would ship in 1-2 days. Later on in the day, I saw that my order was sent to warehouse and later on that day, IT HAD SHIPPED!!! I was provided a tracking number from Fed Ex as well. Finally, THE NEXT DAY, I received the package!!! I was floored how quick I received the package. The card seemed to be packed fine, and I couldn't be happier about the transaction!
I know that others have had problems, and it's true that I've never had to deal with returning items to buy.com or getting refunds, but I can say that in the 5-6 purchases I have made with this company in the last 3 years or so, I've never had one problem!!! Thank you buy.com!!!"
"I am still waiting for a customer response from November 1st!!!!!!!! Is this your BEST customer service? I'm waiting for my order (the rebate will expire soon). I purchased a Lexar JumpDrive Secure 1GB for $69 with free shipping. The rebate is $30 and I will lose the rebate if the date is more than 30 days after 11-23-04!!!! Help me!!!!! Where is the order??????? Was it shipped???? How can this company (buy.com) offer help if they never respond to emailed requests. I received an automated response, but no reply. I waited 2 weeks for this delivery, nothing. I waited an additional 2 weeks for a response after submitted a request for tracking, nothing. I sent another message today(as listed above) and at this point I'm certain of only one thing, I won't get any response!!! Good luck to those who dare to waste their time with this company."
"Buy.com has lost me as a customer.
Over the years I've bought thousands of dollars of electronics and computer hardware from this company, with generally satisfying results.
Something has changed in the last six months or so, and their customer service and inventory and tracking systems now seem to be falling down around their ears.
I ordered several computer parts on October 30th, and promptly received an email stating that the order(s) had shipped. All three parts were shipped in separate shipments, and two of them arrived promptly as expected. However, the third shipment - sent by USPS - apparently is 'lost in the mail', which from the look of the reviews is an all too common occurance.
Even though the Buy.com tracking information says "There is no record of that mail item.", that hasn't stopped them from charging my account.
An email to "Customer Service" took more than 3 days for an answer, which was that the US Postal Service tracking information wasn't useful. That's not true, in my experience with previous orders. In any case, they are insisting that I wait 13 business days to file a 'lost shipment' complaint, which seems a bit excessive to me.
Anyway, next time I'll buy from a online etailer with a better reseller rating.
Follow up:
After filing the 'lost shipment' complaint I received an email that it would take 5 business days to process my claim. After six days I sent them an email asking for an update, and this is what came back:
"Thank you for contacting to Buy.com.
This email is in reference to your order #[redacted].
We sincerely apologize for the inconvenience and would like to inform you that, due to some technical error it has been wrongly informed that, it takes 5 business days to get the claim process. However as per the policy of our company it takes 10-15 business days from the date you submitted the claim to reach resolution. We regret for the inconvenience.
Thank you for writing to Buy.com.
Sincerely,
Buy.com Customer Care Team"
Seems like this person needs a remedial English class.
Anyway, now I will wait the 10-15 days (what does that mean 10...or 15?) and then follow up again."
"I ordered a Visiontek Radeon 9600 XT video card from Buy.com. It was out of stock and had to wait nearly a month ( ordered 9/6 shipped 10/1 ). To my dismay they shipped a normal Radeon 9600. I re-ordered a replacement on 10/22 after explaining the card was wrong and receiving "template" instructions for the return. The second card was shipped out the same day 10/22. However, they shipped the same wrong card. I contacted buy.com on 10/29 advising them the second card was wrong and requested an immediate replacement or I would keep the lesser 9600 Radeon card at a significant discount. As of this writing (10/10) my request is in "processing". I'm very upset at the automated way Buy.com handles returns / exchanges. Clearly their system is broke and needs fixing"