"I'm one of the many customers who got their orders canceled by Buy.com regarding the MSI Wind netbook. I had pre-ordered the 6 cell black Wind on June 23 for $499 and the order was canceled according to Buy.com because "the product was no longer available." What a coincidence that a few days after my order was canceled by them that they relisted the same exact model number and computer (the 6 cell Wind) on Buy.com but at a higher price of $550. Shady way of doing business-will never buy from them again."

"ORDERED SOME DVD BLANKS ON JULY 29 08..PAID EXTRA FOR 2ND DAY SHIPPING...WELL NOT ONLY ARE THEY OUT OF STOCK THEY NEVER GOT BACK TO ME EVEN WHEN I LEFT MY PHONE NUMBER AS THEY REQUEST. CALLED HEAD OFFICE @***-***-****. THEY TOLD ME IT WOULD STILL TAKE UP TO 5 DAYS TO PULL THE ORDER FROM THE QUE..WHAT A BUNCH OF JOKERS...BLUM SHOULD TAKE A FLYING LEAP OFF HIS OFFICE BUILDING HE SHOWS IN HIS COMMERCIALS...WILL NEVER DO BUSINESS AGAIN..THANK GOODNESS IT WAS ONLY FOR 100 DVD BLANKS..WOULD HATE TO HAVE TO TRY TO FIX A LARGE PURCHASE..J NEWMAN NEW YORK"

"I ordered a Sony HT-DDW790 Home Theater System for my brand new 52'' LCD TV on Saturday. On Tuesday when i got home there was a note on my door from UPS saying that they had attempted to deliver my package but no one was home. I never received a email from them or Buy.com saying that my package was even shipped and my status in the "my account" section still reads "sent to warehouse". The next day i took the day off and received my package. This is by far the fastest shipping experience i have EVER had online. I know that a lot of you have had bad experiences with this company but mines was extremely good. I don’t even care about not receiving the emails...the price and the short waiting period was all right with me. Also i was able to call and talk to someone and he sounded like he knew how to speak English well and he was also very friendly and helpful. "

"I ordered the 'Dane-Elec 4GB Meizu MP3/MP4 Player' with a rebate that came with it for $47.00. The item came on time and the box was a little bit beat up, but that was ok for me since I was going to throw away the box when the rebate arrived.

Anyways, I did everything the same day. I filled the rebate form and cut the original UPC from the box. After a few days I realized that the UPC number did not match the requirement specified by the rebate offer. The rebate offer wanted the same MP3 player but different model: the SL version. I had the SP version.

The reason was because Buy.com sent me the wrong item! I contacted Buy.com and was worried because 1) I cut the original UPC off the box and 2) if they sent a replacement then the rebate offer might expire by then.

They told me that they did make a mistake and that they would need to pass it over to the returns department to see if I can return it and that I should receive an e-mail between 3-5 business days.

I -NEVER- received this e-mail and I even called back after about 10 business days and they told me to wait longer. However, I did call the rebate HQ and they told me to call back if there was a problem and explain the situation.

I basically had to keep my fingers crossed for this rebate to come all because of Buy.com's error of sending me the wrong item and not doing anything about it."

"Buy.com cancelled my order and raised prices by 50$ for the MSI Wind. They did not cancel all orders, only some, as I found out later from the MSI Wind forums at forums.msiwind.net"

"Ordered an MSI wind off buy.com preorder june 23 for 499, july 27 rolls around and buy.com cancels my preorder citing MSI has discontinued the specific SKU that i ordered. no more than 12hours later buy.com relists the exact same SKU for 549. no email stating it was back in stock/apology email, no response after emailing them to reinstate my order. horrible shop."

"i ordered a Nintendo Wii from buy.com. i never had a problem with them before.
The item was lost in transaction to my house. I emailed them and they told me that once the itme is shipped, it falls in to the receivers responsibility. i laughed at the fact that once they shipped the item, i was already responsible without even receiving it.

the order was 398 because it was bundled with games and stuff. I called ups and told them what happened, and buy.com, took good care of me at the time. They put my item under tier 2 investigation, at the same time 2 other packages were lost on the way here, one from buy.com and one from newegg.com.

Newegg right away refunded me the money after they contacted UPS about the matter because they did not another item to send back to me. On the other hand, Buy.com were still saying that i was responsible, you can see the costumer service experience already.

Well after about 2 weeks, they finally gave me a refund for something i never received. i was glad they helped me with the matters as UPS said they were not responsible for the item being lost.

Even though i got a refund, i will never buy from them again. dont want to ever go through that again."

"This company suffers from poor customer service. If you have a problem with an order, they are not willing to assist you. Their canned responses indicate they do not actual read what you sent to them to identify the problem."

"I placed a pre-order with buy.com for a 6-cell msi wind. Due to battery delays the product was not available the first week of July as planned. Then it was delayed again, right when other vendors started to get their 6 cell, buy.com cancels everyone pre-orders. It appears they only cancelled orders so they could raise their price and not have to honor the orginal set price. I plan to never buy from buy.com again."

"On June 27th, I ordered a Westinghouse SK-32H240S television which was listed as being in stock and shipping in 2 - 3 days. The television arrived on July 14th in a perfect condition shipping box. Upon opening the box I discovered the television had a deep scratch across the screen. I contacted their "Customer Support" department and was told I would have to send an email containing pictures of the damage to them and that I should have never signed for the package until I had opened it and verified it was working properly. It wasn't damaged in shipping! I sent the pictures in and after 24 hours called to see the staus of my complaint. I was told then that they have 5 working days to respond to any complaint and to not call back until it had been at least a week. I called VISA at this time and filed a dispute. On the morning of July 18th a FedEx truck came to my house and said they were there to pick up the television. I had not received any sort of notification they were coming and wouldn't have even been home at that time of day had I not called in sick from work that day. Six hours later I received an email from buy.com saying they were sending FedEx to pick up the package. I replied letting them know it had been picked up and asking if I would be receiving a refund or replacement shipment. Today (July 22nd) I get an email asking which I would prefer. I told them I would prefer a refund as their customer service was so poor that I would not to shop with them ever again that it had taken 4 days to answer a simple question. I got an email back informing me of this particular customer service employee's working hours but no answer as to if I can expect a refund or exchange. Surely a company of their size has more than one employee to answer emails! I have done business with buy.com since the mid '90s and had good experience until now. This was enough to turn me permanently against buy.com and cause me to write my first ever bad online review of a merchant. Don't risk the terrible customer service in order to save a little money! You will pay in the long run. There is a good reason so many customers are writing of their dissatisfaction. "

"Product was defective. Contacted the manufacturer, who agreed to repair or send a replacement. The mail in rebate was online submission and the site had an issue. Wrote to Buy.com about it. Granted, it was the 29th day that I wrote to Buy.com about the problem with the site. It took 5 phone calls from from me to have Buy.com to resolve. Finally Buy.com refused to help with the mail in rebate because the 30 day window has passed.
In spite of good prices on some products, I would highly recommend not purchasing from Buy.com. Their customer service is awful and their attitude is against 'service'. For a refreshing experience buying online look to Newegg instead."

"I bought this TV and arrived on July 8, 08. The TV will turn on and will play well for around 10-15 mins. Then, it will freeze with stripes on the screen. It will freeze either with CABLE, DVD or VCR. It has been happening since my first try of this LCD-TV. I believe that it is defective product. I tried several methods as suggested by the manufacturer but none was working. I emailed buy.com and it said by buy.com "We would like to inform that for a defective oversized TV has to be referred directly to the manufacturer as on the policy on oversized TV. Please contact the manufacturer directly for further assistance." Please BEAWARE of this rule before BUYING it. As for the warranty, the manufacturer will repair it but you MUST PAY for the SHIPPING to the service center or TAKE it to the service center as directed by the manufacturer (form the warranty card).
It looks cheap but you may end up paying a lot for the shipping to fix it.
In addition, I have contacted Westinghouse and already faxed the things that the company requested but I have not heard anything on when and where to send the TV for service. It is really big hassle and inconvenience.
I will dispute my purchase with my credit card company and I will not pay it until I am satisfied with the product. I believe that somewhere along the line someone knows that it markets this defective product because there were other complaints about this TV. BE AWARE.
"

"Real bad communications and web site design on handling the order.

I have ordered Thomson Wireless GO 2.4 Optical Air Mouse and Full Size Keyboard Suite on 6/26/08, and here is my experience with dealing with the vendor. The item has been ordered via PayPal.


* While ordering the item, buy.com failed to indicate that the item is out of stock. Checking the item right now on the website, same item (with different price, however) indicates it is IN stock. Shipping time is 1-2 days.

* Order status page has been indicating that the item is in ‘shipping process’ from day 1 and cannot be canceled online.


- I have received 2 automated e-mail stating the item is on backorder and is not available for shipment and I can cancel the order if desired. The e-mails were received on 7/14 & 7/20.

- I have sent 3 emails requesting to cancel the order. All the e-mails were sent from buy.com website's contact page, since the site does not provide direct e-mail to contact the cust service.

- 1st email sent from the contact webpage @ buy.com returned to my e-mail box as UNDELIVERED.

- 2nd e-mail was responded. It contained just general info on order cancellation. No useful information on how to cancel an order place with PayPal was in it.

- 3rd e-mail (my response to the 2nd) still remains unanswered.

I have opened a dispute on PayPal, however, the vendor did not post a single response to it.

At this moment, I'm letting PayPal to do the dead end communications by escalating the dispute into the claim.
"

"These guys are definitely the most unprofessional, unethical and sleaziest company I've ever dealt with. I ordered a camera and watched the order sit in "Processing" status for 5 days. When I inquired what was going on, I was told they needed "additional verification that I was the one who placed the order" and asked that I fax my CC and drivers license. They would not tell my why they needed this although my CC billing and delivery address were the same. I foolishly sent in my info and heard nothing for 3 days, when I again inquired if they got my fax, they said "yes" but the fax was too dark to read and to send it again. Well if the fax was too dark to read, how did they know it was from me? And why didn't they contact me to re-send it?

In the meantime, I knew the item had gone out of stock. Before I could send another fax, I got an email saying they were cancelling the order "for my protection" since they tried to contact me but received no response.

So the experience was pretty much what everyone else here states, inefficient operation with less than reputable selling and order fulfillment, and customer service that is just a bunch of clowns sending BS answers.

I really don't understand why they even bother to be in business, they certainly don't want to sell you what they advertise or make the customer happy. Maybe Buy.com is some type of research experiment for a reality show to show how much BS people can take and how PO'ed they can get!"

"Yes, Buy.com pretty much sucks. It's the result of an entrepeneur with no business ethics...as long as he makes money and can surf (they guy is worth over $250 million). On this invoice it was a prduct that went bad over a period of a month. The compnay who built it tried everything over the phone and once it didn't resolve said they had an agreement in place with buy.com that they must exchange it under their warranty. The first contact from Buy.com said that they could not exchange it, but it could be returned and replaced...I didn't understand the difference nor did they give me any instructions on what to do next. So, I e-mailed back and the second response said they could not do anything at all, this time with no CSR rep name or anything. So, now I am fighting both companies over their policies while I am holding a defective product.

Another time they canceled an order paid with Paypal as they said it was not a verified account. My paypal account has been verified for 7 years as I do business on ebay all the time and have used Paypal since 2001. It was a bunch of BS so they could cover up a mistake that they made.

Yes folks, they pretty much suck.

______________________________________

Update

I have now been arguing with their Cs department which still sucks...but I have tracked down email addresses and other phone numbers that I am trying. If I got the emails correct I have emailed 7-8 executives and left a msg at CEO Scott Blum's home. If you can;t get through to the customer service department use ***-***-**** to hit the main office"