"Horrible customer service. They sent me the wrong item and REFUSED to accept a return. They are extremely unprofessional. WHen it comes time to charge your credit card they are very quick to do so, but to solve an issue, they will not.
I WILL NEVER SHOP HERE AGAIN!"

"First time I've ordered from Buy.com and was very impressed. I chose regular ground shipping (3 - 5 business days), my first item arrived the very next day and the next item arrived four days later.

No hassles, easy process."

"ordered an lg headset. i used a coupon, but it wasn't accepted. shipping to california was ok. it took longer than i expected. when i order things to oregon with the free shipping option i receive it in about 10 busisness days (that's 2 weeks), which is quite a long time to wait. it is free though. other than that, prices are good, they have good promotions, and i'm patient so i'm satisfied."

"This has to be the worst experience I have ever had purchasing from an online retailer. I ordered my item and took advantage of a 5% off my order discount. The discount was reflected off the item in the shopping cart and final checkout. When I completed the order, it thanked me and showed me I was billed the price without the discount. I verified with my billing method and infact i was charged the full amount (no discount).

After 4 emails and 2 phone representatives @ buy.com customer service, the answer I was finally given was that it wasn't valid because of a free shipping promotion.

Never will I purchase any item from Buy.com again. I would rather spend more money elsewhere then deal with these incompetent morons.

You outsource your customer service, you may as well close up shop because your companies demise is inevitable.

Thank You"

"This was my first and the last experience with this site. I purchased the Diamond HD2600XT from this site and it showed up 10 days later even though I cancelled it. Took forever to get their customere service number. The customer service was horrible, I could barely understand what they were saying. They don't even try to help. Even after speaking with the customer service supervisor the outcome was hopeless. They have a scam running with the shady manufacturers. They have strange rules about 14 days return policy which starts the day you place the order. This policy is completly designed to screw the customer. NEVER DO BUSINESS WITH THESE FOLKS AGAIN."

"placed order thru google checkout for a memory card, initial 'tracking' showed it shipped the next day, but the tracking number provided worked on neither fedex's or usps' sites. after a week, there were two other clickable tracks using the same number, all traveling different places across the country (none of which near me). Called buy.com to find out what was going on, they had no clue, said they would submit a claim and it would take 3-5 business days to get back to me. During that time they refused to talk about the item until the 5 business days had passed. It's painfully obvious that they weren't doing anything at all during this time, it was a stalling tactic to 'wait and see what happens' it is now 6 business days later, and over 2 weeks since I initially placed the order and still no word from buy.com. I would recommend everyone to stay far away from buy.com. My girlfriend had a similar problem with an order accidentally improperly placed, she tried to cancel just over an hour later and they said they couldn't do it, even though the item didn't ship till 3 days later. AVOID buy.com."

"I cannot begin to express my disappointment with the service I received from buy.com. I ordered a simple cable a week ago, and today, a full week later, received an email telling me that the item is no longer available and that my order has been canceled .

In short, they sold me an item they didn't even have, and waited a full week to tell me that they didn't actually have it. I had been anxiously awaiting the product's arrival, and needed it for tonight (this is why I ordered it a week ago.)

When I called to complain, they informed me that although the product is no longer in stock, it is STILL available to purchase on their website. So, another poor sap could easily try to purchase the item and be subjected to the same treatment that I had.
No real effort was made to resolve my complaint, except an inquiry to have the item removed from their website after I made a scene about it.

I will never use buy.com again, and I intend to file complaints to both the local chamber of commerce and better business bureaus."

"I placed an order on 05/11/08 for the ASUS EEE PC 900 with Windows XP. I had used the online coupon code to get 5% off my order and everything went smoothly. I had also chosen the FREE SHIPPING option and my order was shipped out on 05/12/08 and it arrived on 05/16/08 (since I'm on the east coast). Overall, I am very pleased with the service. It might also be because I got the XP version and they probably had a lot of these in stock. I've read mixed reviews about some people receiving their Linux version and some people who's status still indicates "Sent to Warehouse". I guess it all depends on how many they have in stock at certain warehouses."

"This store is about the only place that will not pricematch itself!!
If you purchase in BestBuy Amazon Circuit City they will all pricematch themselves if their own price drops within 30 days but with Buy.com you can only request pricematch to their approved list of retailers and within, get this, 3 DAYS!
Also they make it a point not to disclose their number so you can't bother them and if you do find the number, they pretty much let you know they DON'T need your business."

"Do not buy from this company. I purchased a USB drive for $35.99 with free shipping. 3 Days later I got an weekly email for the same item for $32.95 with free shipping. I contacted Customer Support to get credit for the difference in price. I receive an email from Customer Support with "Our Low Price Guarantee cannot be used with coupons, rebates, promotional offers, or product-bundle pricing on the order. In your order you have opted for 'Free Shipping Promotion', therefore we are unable to honor the Low Price Guarantee."

This is beyond ridiculous. This is a trap to me."

"BEWARE! BEWARE! On May 12, Buy.com's web site said they had Ausus Eee PC 900 computers in stock. A first-time user of Buy.com, I called and placed an order since I was desperately trying to get this hard-to-obtain item before I left the country for several weeks on May 19. They took my credit card and sent an e-mail that the order was In Process. I was assured that the item would easily arrive before my deadline because it was "in stock" and I had arranged for Overnight Delivery (at extra charge). On May 14 their web site said that my order was "In Shipping Process", so I called to check when it would arrive. I was told that the computer would be at my house the next day -- May 15. Perfect, no? Just what one would expect from a good internet transaction, no? NO! A call on May 15 provided the information that the item was NOT AVAILABLE at "the vendor"!! After talking with the supervisor, I could get no information about the vendor, the possible shipping schedule, etc. In other words -- too bad, sucker. No matter what we told you about the item's availability and arrival at my door, everything had changed. They said they would "submit" an order cancellation -- which would taked 3-5 business days to be approved (and it "might not be approved" -- in which case they would ship the computer to my empty house where it would sit for weeks while I was away!). After a lot of verbal fussing, they submitted my cancellation. To their credit, a few hours later I received an e-mail from Buy.com that my order HAD been canceled. I have the impression that the shouting at the supervisor was a factor. BEWARE! BEWARE!"

"I called Buy.com on a Monday morning asking if I ordered an item would it be here by the weekend..I was informed that it would be here no later than Friday..It was an item I needed for Sunday..I canceled my order with Amazon based on this information..I called Buy.com on Wednesday when the UPS tracking they provided had not been updated and was told UPS doesn't always update and that my item shipped Monday..And by the way, my money was taken first thing Tuesday morning..It is now Friday and UPS just drove past my house..I called Buy.com once again and ended up speaking to a supervisor who told me that my item was still at the warehouse and I may not receive my item until the end of next week and that there was nothing she could do for me..I took a chance with Buy.com again after several disappointments in the past and after being guaranteed a delivery time, but now I know I will never shop there again.."

"In January of 2007, I purchased two Lenovo ThinkPad notebooks from buy.com. Upon arrival, features that were advertised, and why the machines were purchased, weren't included in what I received. After receiving the RMA, and following the return instructions to the letter, only ONE of the machines was credited back to me. I was unable to conact anyone at buy.com via email or their phone system, which left me on an endless loop of piano music for over 45 minutes with no pickup. I immediately reported to my credit card company, who started an investigation. They were unable to help me, as buy.com told them that only one machine was returned, which was incorrect. Months of dispute followed.

To make a long story short, after countless phone calls, letters, and faxes, finally, with help from the New York State Attorney General's office it has finally been resolved, and my accounted credited - ONE YEAR AND FOUR MONTHS later!

I will NEVER EVER again do business with this CORRUPT, INEPT, SCAMMING, and downright THIEVING company, and will advise others to do the same. This is the worst experience shopping with any company that I've ever had.

Avoid this company at all costs, they are a NIGHTMARE."

"I am still in the midst of a fiasco. I really wish I would have seen this site considering I purchased over $6k in products and only 6 of my 28 prodcuts have shipped. I did obtain a phone # for Buy.com customer service since it's posted NOWHERE on their website or in the e-mails they send. I've called it twice and yes... very difficult to understand and honestly their customer service dept. can't deal with anything. They are just there to parrot what's been said in an e-mail and can offer no new information regarding orders. Phone #: 1-***-***-****"

"5/23/08 Update! On 5/23/08 a credit was posted to my cc account for the product returned to buy.com.
I don't know why they take so long to process returns, but it makes them look bad. it's too bad because they have some great buys at times.

Anyway, credit posted & I am even, good enough.


I ordered and recieved an Diamond ATI Radeon HD 2400 Pro 256MB 64-bit GDDR2 525MHz DX10 PCI-E x16 CrossFire Supported Video Card .
After using this card for8-10 days I noticed jagged lines in the display & requested a RMA which was issued at that time, April 19 I think.
I shipped the package back on April 21 & it was delivered to Buy.com on 4-25-08.
I heard nothing from them about recieving the return until I inquired on 5/2/08.

I recieved a reply (Hello Dxxxxx Bxxxxxx

Thank you for contacting Buy.com.

This is in reference to your email regarding order #39141070.

We have received your returned merchandise, RMA #2252935, on 04/25/2008.

Please allow a maximum of 5-7 business days to process your return.

At the time we issued your RMA, we asked you to choose between two options: Receiving a refund for your return or replacing your merchandise. Since you requested a replacement, a new order will be sent to fulfillment once our warehouse has processed your return.

We thank you for your patience in the matter.

Please let us know if this e-mail resolved your question:).
Nothing has been done since then except an exchange of emails. It will have been 3 weeks on
5/9/08 since they recieved the return & have been perfecting their brain dead actions.

It seems Buy.com is just another rip off artist when it cmes to returns & customer service.
"