"The ABSOLUTE WORST customer service. Took them TWO days to process a $5 order, and then even though tracking showed item had been lost, they made me wait BEYOND full shipping time before they would consider replacent or refund.
After confirmation from shipper item had been lost (3 -5 xtra days beyond shipping time) they said they had to process a claim. Guess what - another 3- 5 BUSINESS days. (BTW- no matter the shipper also ships weekend!) ONLY THEN after full 10 - 20 days past what arrival date was supposed to be would they consider sending replacement or refund.
Consider this.... the approximate total time Buy.com wants to wait to give me a lousy $5 refund or replacement would be approximately 30 - 35 days, which does NOT include additional possible shipping time for a replacement.
I've decided to simply tell my credit card company to refuse payment to them. That's the ONLY way you'll get your money back from buy.com.
Go to NewEgg or some other more reputable company. Do your research /review - unlike I did with buy.com. THE WORST online experience I've had in my 15 years of online shopping! Buy.com does not even rate an "F"
Barry in Portland, OR
placeboaddress_at_gmail_dot_com
"
"Ordered a print server from buy.com and it was a perfect transaction. Shipped well packaged, shipping was free, and it got here reasonably quick. I have purchased from buy.com in the past and would recommend them as a vendor you can trust."
"Buy.com shipped me a 'recertified' GPS. Although recertified is not a word, I figured that it meant refurbished in some sort of deceptive marketing language, and I was fine with that.
When I received the item, the security tab was peeled back as if someone else had bought it and returned it. I looked inside and the bezel was so scratched up, it looked like someone had dragged it along the sidewalk. I powered it up and it worked, but I decided I didn't want something so ugly in my car. I went online for an RMA. On the RMA form I indicated that it was non-defective and opened. I shipped it back the next morning.
A week later I get an email stating that I would be refunded the price minus a $39 restocking fee. WTF! I immediately call to discuss this with them. They state that the return policy is very clear that if a box is opened, then a restocking fee is charged. The fact that they shipped me the box already opened had little impact, but the representative said she would contact corporate to see what they could do. She had no power to make any adjustments without their permission.
Three weeks go by without any contact. I decide to call them. I spoke with a representative and her supervisor.They told me that the corporate support was very backlogged and they would escalate the issue. A few hours later, I get an email with an excerpt from their return policy. Since I checked the open box on the RMA form, I must be charged a restocking fee. There is no way around it. I reply with yet another explanation of my situation and they reply with the same excerpt. I reply that I want a real explanation and get nothing back. I call again. This time they tell me that if I called before I returned it, they may have been able to do something then, but now there is nothing they can do. What BS. They sold me junk and now it's my problem?
I contacted the BBB office in their area and filed a case. Apparently they have the BBB wrapped around their finger as they decided in buy.com's favor.
I then contacted my credit card company. They heard my story and buy.com's and decided in my favor. I had warned buy.com that I would pursue this until I was satisfied. Now they are not only out the $39, but they lost at least one customer. I will also make sure that my companies buyer never uses buy.com and will never recommend them to anyone else.
Remember- buy.com has an unfair return policy. Do not buy from them!"
"DO NOT BUY from buy.com! Their business practice and customer service is beyond shadowy. I followed an online advertisement for a product and received an invoice totaling $59 more than the online price, $15 of which was assessed as a "shipping and handling" charge (which was NOT detailed in the online checkout). I discovered this an hour and a half later when I received the emailed invoice. When I called to cancel my order due to this sneaky charge, the customer service representative said that they have a "15 minute buyer's remorse period." Again, they did not email the invoice until and hour and a half after the purchase was made! When I asked to be put in touch with her [customer support] supervisor, she would not do so and informed me that I had a "50/50 chance" of cancelling the order. The following day, I received an email saying that the order could not be cancelled and that I could either keep the product when it arrived or return it at my own cost, should it be delivered when I am not home. This company is an outrage. PLEASE BE WARY AND DO NOT SUPPORT THIS COMPANY. "
"I received a damaged PC case and they would not cross-ship a replacement case so I wanted to cancel the order and return the defective case--no can do. You must return the defective product, wait 7-10 days (after they receive the defective item back), hope you catch the email in time that tells you they're sending a replacement product to cancel the order before they ship the replacement (this is approximately 5-10 nano-seconds), wait for the replacement (because shipping apparently doesn't communicate with the order cancellation dept.), refuse delivery of the replacement (cancelled order) product, wait another 10-14 days (after they receive the refused shipment back), call their customer service dept. to get them to credit you back the original purchase price, and then wait another 3-5 business days (for an "expedited" credit request) to receive credit. They haven’t done anything in 3-5 business days they generally claim so I have no confidence I will receive my credit in that length of time, but that remains to be seen. Unbelievable!!!
This store is fine as long as everything goes right, but if you receive a defective/damaged product expect 6-8 weeks to resolve the problem--and you will have to do all the work. There will be no status information provided on your account order web page as to what is going on with your return.
"
"Excellent pricing - shipping was fast.
I have no complaints about this company."
"THE WORST CS EVER. 2 hours after I placed the order, I had my order canceled without notice, by them. The STUPID reason- my paypal account address was not "verified".Ironically my address was verified and checked by many other before, but BUY.com took orders without having merchandises in stock. Placed again the order, and I received an email from Ana Gonzales -CSR asking me to fax her my credit card and copy of my ID, because there is a problem with my address. That's BS! I ordered from buy.com before and there weren't any problems with the same address. I believed they start a new business- scam- identity fraud. SHAME! They still refuse to answer me or email me or send me the laptop. Maybe they want to send it next year when they will get few refurbished to send out! "
"bought a Xbox 360 Live 12-Month Gold Subscription Card (FREE 1 Month Bonus), they never delivered. They said:
"Title to goods passes to you upon delivery to the common carrier."
wtf!! Now I'm out $42 bucks and no cardm, never got it delivered....crooks!! will never buy from them again....... :("
"I ordered the OCZ 500W StealthXStream Power Supply. It was on sale with free shipping with a MFG rebate. I used the google checkout and saved $ 10.00 (had to email google to get the savings). Very fast free budget shipping. As long as I get the rebate I will order again."
"I used to be a huge fan of buy.com. Everything is fine and dandy until you have any type of an issue with them. My first problem was Christmas 06. Ordered 3 PS2 controllers. They shipped 2. The other one was on backorder, and they never let me know. The never once sent an email saying that the item was back ordered. I had to call to find out why they only shipped 2 of the 3. Finally after it became fall of 07, the only option I had was to cancel the order and receive partial credit.
Took a chance on buying a refurb Sansa E250. Item page states 90 day warranty. Item was defective on receipt. SanDisk says they don't warranty refurbs. Buy.com refuses to honor warranty. Doesn't care about what I want, what I say or what I think. Hung up on me. Basically told me there's nothing they can do. Too effin' bad."
"Ordered and LCD wall mount and got the lowest price on the net, free shipping and flawless order processing. Very happy with Buy.com"
"SHIPPED FAST!!! ONE DAY even though was 3-5 business days shipping. Found coupon code for $10 off purchase of $200 or more; even better! Love Buy.com."
"My wife ordered a Hanns-G 19" LCD monitor on Nov. 2, 2006 - that's right, 2006. The monitor was advertised with a $100 rebate. She received the monitor several days later and it was in good condition.
She filled-out the required forms for the rebate and submitted them. About 5 weeks later (Jan. 2007), she received an email indicating that the rebate was in process and that the check would be sent in 2-4 weeks.
That's the last we heard from them. We have contacted them 4 times in the past year in an effort to receive the rebate. We just called them tonight (Feb. 12, 2008) and Sam M. in Customer (dis)Service said that they were still prcessing the rebate!!
It has now been almost 16 months and we still do not have our rebate. 16 months!! Customer (dis)Service is very evasive and of little help.
We have purchased thousands of dollars of merchandise from Buy.com in the past 3 years, and we have always been satisfied. Until now.
We will not purchase any more merchandise from Buy.com because of their cavalier attitude towards their customers. Based upon my research, Buy.com's Customer (dis)Service has really taken a turn for the worse in the past year - BUYER BEWARE...
"
"Buy.com is one of the worst service providers. I now have 2 bad experiences with buy.com. My earlier experience was in 2007 when I purchased a product and its status was 'Sent to Warehouse' for around 20 days . There is no phone number and the only way you can contact them is via email.
The response is equally irritating. They provide no substantial answers and your are simply left clueless about your order. I had to eventually cancel my order, suprising fact is that they had charged my credit card for that amount within 2 days.
Now, I recently gave another try and am left with a similar experience. Thought this time the statis is 'On order'. It is surprising that they still have the product in Stock on their site, but the status of my order is 'On order'.
Other online retailers are far better.
I am a big no for buy.com now."
"I have learned my lesson with these guys...I received 2 fax toner cartridges that were defective out of the box. I contacted buy.com for an RMA. I received an e-mail back telling me about how they only do business with people (manufacturers) with direct replacement programs. I contacted the manufacturer and they told me to stop doing business with a company that would tell you about any direct replacement program. I have had the charge reversed on my credit card. "