"The product I ordered was apparently out-of-stock, but their website claimed that it was in-stock and will ship in 2 days. I placed thew order and on the second day I called them since the order status continued to be in sent-to-warehouse. The CSR said that since they update their page only one in 24hrs, asked me to wait till that night to check the status. I called them the next morning with no change in status, CSR tells me that the item is back-ordered and has no clue as to when the item will be available. There was no sense of remorse that all this due their fault. I canceled the order immediately and placed the order with NewEgg.com"

"We purchased the Koday Easy Share 5500 printer from Buy.com. We received the model 5300. We assumed that we had made the mistake and purchased a fax machine to fill in the need for our business. Then upon looking at the receipt from Buy.com we realized that we had indeed ordered the 5500 and they had shipped the wrong item. We contacted them assuming that they would either credit our credit card for the mistake they made or offer us a credit with Buy.com for a future purchase. Amazingly that was not the case. The response we got, was that even though it was their mistake the only remedy they would offer is a replacement, and then only at the time that they received the 5300. This could take weeks for a piece of business equipment that is very necessary. We explained that we had already purchased a fax machine and that we did not now need the 5500. Additionally we explained that virtually every business will offer their customers a credit when the error was that of the store and not the buyer. Again we were told that they will not do anything to credit us the difference. Be very careful when you purchase from this store. It seems they have a reputation for sending the incorrect items and the process for remedy is ridiculous. We will not be making any purchases from this website again. And we will be reporting them to our Consumer Fraud Department in our state. How sad that their customers are not their priority. "

"Buy.com has gone down the toilet! All of their phone and email support is in the Phillipines and is worse than useless. I used to be a big fan of buy.com. Now I will shop elsewhere like Newegg. I order the XBox 360 - it indicated it was in stock, but 10 days later I am still in the "Sent to Warehouse" stage. Emails and phone calls are hopeless - they simply repeat what is on their website and can give no additional information - a complete joke. You cannot talk to anyone in the US. I refuse now to do business with companies that farm out their support to folks that can barely speak english.
Buy.com just lost another customer"

"I have bought from buy.com for several years and have had no problems with items recieved. Well appparently it only takes one problem poorly resolved to end an otherwise happy buy.com customer.

Bought two refurbished Sansa MP3 players ($60) and they shipped without headphones and without any invoice. Also I was suprised that the backs were plastic as opposed to aluminum (my bad for not checking).

I naively thought I could just return them for a refund. (After reading the other reviews here, I now know that was quite a fantasy). The wait time wasn't too bad on the ***-***-**** number. However, because I mentioned something about the plastic back seeming flimsy/loose, the service rep kept restating the damaged product return policy (return for a replacement product). He refused to consider my other concerns and just refund the price and take them back. Supervisor not there. Eventually hung up on me.

Well, when I calm down maybe I'll call back or try disputing the charges....uugghh. What a pain."

"Purchased item and the order was filled and shipped quickly. They were a pleasure to deal with. I then made another order on 2/6/2008.
I have ordered several things from Buy.com and have never had a bad experience. Thank You Buy.com."

"Buy.com has a HUGE selection and AWESOME DEALS on a lot of products.

BUT PRAY THAT YOU NEVER NEED THEIR CUSTOMER SUPPORT

I purchased a video card which did not work, and then I had to go through the hassle of returning it. The return process took 25 days from the time I initiated the return until Buy.com processed the refund. In those 25 days I spent close to ten hours on the phone (almost all of it on hold) with them. Their customer service agents have NO CLUE how to do their job. In order to process my return I was told that I would have to:
1) Send the item back
2) Wait for them to send a replacement item
3) Return the replacement

WHAT? Oh well, I figured that if I wanted a refund I had better play by their rules, so I did just that.

I WILL NEVER SHOP AT BUY.COM AGAIN"

"I've noticed that Buy.com's ratings have been in the crapper and I thought I'd stop by and say something good about the place. I've placed two orders in the last 2 weeks with them. Both orders shipped the same day as ordered, one arrived the next day and the other arrived 2 days after the day it shipped. Both products, Windows OneCare Live software and Cables-To-Go HDTV cable kit, arrived in perfect condition.

Buy.com prices, when they have a special deal going, are absolutely terrific. Their customer service has been a little slow at times but when I did have a problem with a product they've handled it properly and professionally.
I've been buying from Buy.com for at least 4 years and they seem pretty good to me, actually, they're very good.

btw...Windows OneCare Live $5.99 + $6.79 ship and Cables-To-Go HDTV cable kit #38067 $24.95 free ship."

"Product was quoting up to 2 week backorder delay (very popular, just release, HP windows home server). But it shipped out in less than 5 days, *and* it unexpectedly shipped 2-day instead of the ground I'd ordered. I was very happy to receive it before Christmas rather than after as it would otherwise certainly ahve been!"

"I ordered a Cavalry 1TB external hard drive. It arrived without the manufacturers box and was packed loose in a cardboard box. There were parts missing. I contacted Buy.com and this was their reply: "In most cases, we suggest that you contact the manufacturer directly because they will ask for serial numbers, box UPC codes, or registration information that was shipped to you, which is in your possession."

That is the whole point: I did not receive the box or the registration information.

I can not return it for exchange because their policy is:
"All returns must include the following:
Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status."

What a crock. I will never buy from buy.com again.


"

"This is the third time thye are cancelling my order, This the same message they send everytime.
I have used three different google checkout accounts, same results.
When we take your order we have every intention of shipping it to you.
However, sometimes circumstances beyond our control can prevent this from happening.
There was a problem processing your GoogleCheckout method of payment for your Buy.com order #37930466
and consequently we had to cancel that order.
If you have already been billed then your credit will be processed in the next one to two business days.
For your security, GoogleCheckout will not share any payment information with us.
For payment questions or to inquire why your order was cancelled, please contact GoogleCheckout directly at: http://checkout.google.com
We regret that we had to cancel your order and hope you come back to Buy.com for your future
internet shopping needs.

"

"Tried to buy an LCD TV from buy.com. First, they put a "hold" on my bank account for not one but TWO TVs. I contacted them and they had no record of both of these holds. I cancelled my order at this point and told them to remove both holds ($3000!!) from my account. Three days later the one hold fell off my account and the other was charged. Keep in mind my order is now cancelled and they have no record of me having an active order, yet I have now paid for a TV. I have called them multiple times and was finally allowed to talk to a supervisor (who doesn't work very often based on how often the supervisor wasn't there). The supervisor basically did not have anything else to tell me except that they will "escalate" the problem to somewhere else and "get back to me" which is the same thing they told me 4 days prior. They haven't gotten back to me obviously. So today I had to dispute it with my bank and they are going to dispute it with the company. The customer service and the ability to resolve any problem is obviously horrible. I will NEVER buy anything from them again, I'd rather pay more and get it somewhere else."

"Historically, I have had nothing but good service from buy.com. That all changed with a recent order. The item I ordered was lost in transit and despite repeated attempts I have no resolution to the order. This has been the *worst* customer service experience I have ever had.
Jan. 3 - placed order.
Jan. 4 - order shipped. No tracking info available.
Jan 14 - Emailed, inquiring about shipment. Told to wait 7-9 business days for shipping.
Jan 18 - Emailed customer service again, after waiting more than 7-9 business days. No response.
Jan 22 - After hearing nothing from the previous email I emailed once again. I was finally told that my issue was "escalated" and buy.com was looking into it.
Jan 25 - Emailed again after 3 more days of hearing nothing. I got a response that I should wait 3-5 days for a resolution. Why didn't the 3-5 day wait begin when I emailed on Jan. 18?
Jan 29 - Finally called customer service to talk to a live person. The cust. service rep told me everything I already knew and told me she could open a claim that would take 3-5 business days. What? Why would the 3-5 day wait period begin again? Shouldn't this have started on Jan 18? I asked to speak to a supervisor and was told the supervisor was busy. The rep took my phone # and told me a supervisor would call me back within 24-48 hrs.
Jan 31 - No call from supervisor after more than 48 hr wait. Called customer service again. Finally got to speak with a supervisor who was a helpless as the customer reps I had spoken to previously.
I realize that buy.com is not necessarily directly responsible for my shipment being lost but the customer service process failed and my attempts to resolve this resulted in a dead-end. My order has been missing for almost a month and the bottom line is that I wanted simply to get the item I ordered.
I am an easy-going person and the entire problem could have been resolved very simply: buy.com could have sent me the item I ordered via overnight or 2 day shipping to ensure I get it this time. However, despite repeated requests for this, customer support gave only 2 options:
a) refund
b) re-send the item via same shipping method (7-9 days). That is how my shipment was lost so why would I choose that again?
Customer service refused to do anything for me other than the above two options. Speaking with the supervisor got me nowhere - she just reiterated the same options. Nor would they give me a coupon or gift card for the amount of next day shipping to use to order the item again online. ABSOLUTELY NOTHING was done to make up for the fact that my shipment has been lost for 1 month.
I can understand that the shipment got lost - stuff happens - but the customer service process is completely broken and buy.com could have made one tiny concession to remedy this problem but they failed to budge an inch. Hopefully the refund I requested will go through.

I will not be using buy.com again. They have some great deals but be warned that if anything happens to your order and you have to contact customer service, you'll be sorry. "

"Absolutely the worst, or very close to it: bait-and-switch tactics, incorrect prices, items that are advertised but NOT AVAILABLE or OUT OF STOCK, spotty delivery no matter the method, poor communication. Most of the time when they advertise an item, by the time you can click on the link they're gone. I'll pass."

"While i was buying the website never informed about sold out or other stuff,and now it has been ten days i did not receive my product and there is no update on that , i am still waiting on it ,lets see when i will receive it."

"I still can not believe that Buy.com (a big and known company) can cancel my order because of an error in their system. I am a computer programmer working for a big company so I can tell how bad and unsecure the buy.com system is. If this is happened to "mom and pop" store then I can understand but not a big company like buy.com"