"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"i order 2 rims, cust service called to order was correct. order said shipped, 2 days ltr i get an email saying items not in stock . i called n custr service just said we r out of stock, but order stated shipped . i asked to cancel full oreder twice, i only got refund for rims, i called again for my complete order to be canceled , since they could not complete my order..
i called a 4th time to get my full refund. not sure how they keep online items "instock" then they call n say its not available.. "
"I paid $17 for 2 day shipping and received the item 4 days later. I had to contact customer service to tell them my item did not ship when I was told it would and they sent an emergency email. Magically it shipped the next day. You shouldn’t have to reach out when your shipping costs more than the item. "
“Thank you for sharing your experience with us.
We apologize for the inconvenience you experienced with your recent order. We understand your frustration with the unexpected shipping delay, and we appreciate you bringing this to our attention. We will use your feedback to improve our services and ensure a smoother shopping experience for all our customers. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I bought over 2k worth of products from carID , they sent the wrong parts . Ive been waiting about a week just for a return label . But thats just the tip of the iceberg . I purchased a bumper for my car , whoever molded the bumper has no business molding anything . The left side of the bumper was for the Infiniti , the right side was for a Nissan , I’m a mechanic and I pride my self in my work and I had to use zip ties and other methods just to get the bumper on because of the poor quality . The bumper was cracked and chipped which you could not see at first glance in the box while the delivery guy was trying to just drop it off . I’ve had such a bad experience with this company with just how they handle everything I didn’t even want to get in a battle with them about returns , I made the necessary cuts and installments I had to do just to get it mounted . They took my money fast , that’s the only positive, if you wanna call that a positive. "
“Thank you for sharing your experience with us.
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration caused by receiving the wrong parts and the poor quality of the bumper you purchased. We understand how important it is to have the correct parts for your car, and we are truly sorry for the extra time it has taken to process your return.
Please know that we take your concerns seriously and will do everything we can to make this right. Our team will work swiftly to provide you with the necessary return label and assist you with resolving the issues with the bumper.
If you have any further details or need additional support, please do not hesitate to reach out to us directly. Your satisfaction is our top priority, and we are here to help in any way we can.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
" was estimated to be delivered on a certain day it was not , no notice sent to explain why the delay. So I canceled my order."
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you experienced with your order delivery. We understand your frustration and we apologize for falling short of your expectations. If you have any further concerns or if there is anything we can assist you with, please feel free to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"My product was advertised as ship fast and free almost 3 1/2 weeks have passed by no product My first and last order unless there’s some kind of credit I could have them the same day here for same price "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your order. Please contact our customer service team with your order details so they can look into the situation and assist you further. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The clip itself was fine, but the the pictures for the item looked like multiple clips when I only received one, for $11. Also, shipping was almost $30 for a single plastic clip that came in a small padded envelope. My fault for not paying attention when I checked out but unbelievable that this company would rip customers off this badly."
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience. We strive to provide accurate product descriptions and transparent pricing to ensure our customers are fully informed. We apologize for any confusion caused by the listing. Shipping costs are based on various factors, and we understand your concerns regarding the charges. If you have any further questions or need assistance, please feel free to reach out to our customer service team.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I placed an order from CARiD for roof top molding. The page on their website states Driver AND Passenger side molding. I received my package, opened it, and to my surprise, only one piece of molding was in there. I called their 800-customer service number and was told that the wording was incorrect, and the order was for the Driver Side only. The 800 service could only process a return and if I wanted to order the correct part, I would have to contact CARiD again. I used the Live Chat, spoke to Paul, explained that I was confused by the webpage and needed to order a piece of molding for the PASSENGER side. I trusted Paul to look into what I needed as far as part numbers and after holding for a few moments, he informed me that he emailed me a link, stating that the link was for the exact part I needed. When I opened up the package, I was dumbfounded to see that I received the exact same part I already have. Now, I need to wait 3-5 days for a Return Label so I can return the part I can't use. Needless to say, I did some more homework and purchased the part elsewhere. While Paul was very pleasant to deal with, the end result was far from satisfactory."
“Thank you for sharing your experience with us.
I'm sorry for the confusion with your order for the roof top molding. We apologize for any inconvenience this may have caused you. Our team strives to provide accurate product information, and it seems there was a misunderstanding in this case. We appreciate your feedback and will work on improving the clarity of our product descriptions to avoid similar issues in the future. If you need any further assistance or have any questions about placing a new order, please feel free to reach out to us. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I have to wait two weeks for them to decide who will respond for the replacement. fedex or the company that sold the part"
“Thank you for sharing your experience with us.
I am sorry to hear about the issue you are experiencing with your dented part. I understand how frustrating it can be to have to wait for a resolution. While we work to determine the responsible party for the replacement, please know that we are committed to resolving this issue as quickly as possible for you. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered a set of window guards for a 2018 Kia Optima S and I received the order, one of the window guards was broke. I notified Carid and they asked me to send photos of the damaged guard which I did. I received a email saying they were sending me a new replacement set of window guards and this would take 3-5 business days to process and I would receive a email with a shipment date. Well it has been almost a week past the 3-5 days and I still have not heard from you. This is bad business and I doubt I will ever order from your company again. If your not going to send me the replacement set of window guards, I want the charge for them refunded back to my credit card. Your help in this matter would be greatly appreciated. "
“Thank you for sharing your experience with us.
I apologize for the delay in processing your replacement window guards. I understand how frustrating it must be to not receive updates as promised. Please know that this is not the level of service we strive to provide. I will personally look into your order to ensure that the replacement is sent out promptly. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered an item by mistake I sent a cancellation request but was ignored now Im stuck with a part that I don’t need. Be careful and make sure you order the right part I’m still waiting if can return it "
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you are experiencing with your order cancellation request. Our team is currently looking into the situation and will assist you with the return process as soon as possible. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I received the wrong part upon returning it to find out it cost me $40 with restocking fee and shipping that I paid. I’m only really gonna receive about $12 in refund."
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with the wrong part and the additional costs you incurred in the return process. Restocking fees can be frustrating, and I understand your disappointment with the refund amount. If you have any further concerns or need assistance with your order, please don't hesitate to reach out to our customer service team for help.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I was very satisfied. Nissan original part. Thanks CARiD."
"My experience with customer service it was amazing. Jerwin’s Helped me with all my questions I appreciate it that. 5 star to CARID personal I’m pretty sure that all their personal are very professional, thanks Henry"
"Hannah was very professional and informative. She guided the process all the way through with expert care."
"Awesome experience, great great, "
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We are truly sorry to hear about the issues you experienced with your order. We apologize for any inconvenience this situation has caused you. We strive to provide accurate and up-to-date information regarding stock availability, and it is concerning to hear that there was a discrepancy in your case. We appreciate your feedback and will use it to improve our services in the future. If you require any further assistance or have additional concerns, please do not hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”