"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"It was simple and easy. Tks"
"The CARID sales person (Rachel) was extremely helpful in helping us choose the best carpet for our new car and make sense out of all the different brands."
"Fast shipping and parts fit good"
"Smooth, fast, easy, correct. Everything you want in and order"
"Good experience, willing to keep doing Business whit you. "
"Very easy and fast delivery "
"Very nice appearance and quality - makes the whole grille 'pop' and look great!"
"Placed my order may first got my rims may 8 and still haven't gotten my lugs or lock nuts and today is may 14"
"Jena quickly understood my question and
supplied an accurate and complete answer. Most refreshing!"
"I ordered some parts and they showed up in a timely matyer"
"The tailgate panel for a mustang 1865 was about $110. Shipping costs weee around $250 to Pa. Needless to say, I cancelled the order. Shipping costs were not disclosed until after the CC entry. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the frustration you experienced with the shipping costs for your order. We understand how important it is to have transparency when it comes to additional charges like shipping fees. We apologize for any inconvenience this has caused you and appreciate your feedback. If you have any further questions or concerns, please don't hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"My item never arrived and when I contacted carid you guys were amazing. I ordered a mirror it was replaced and quickly shipped out to me the representative on the phone was amazing I recommend you guys to all of my family and friends."
"I made two orders. Order one; I was a little disappointed because 1) the taillights I ordered, (Spyder black/smoked lens/LED for 2010-2012 Ford Fusion), were not the ones I recieved-I recieved identical lights, different brand, (Akkon). I've heard the two brands are the same, I just think they could be more transparent when it comes to situations like that. The lights are good lights so, whatever. The taillights took a little longer than expected to ship, like a week, but hey, that happens sometimes.
Order two; everything was great. Promptly shipped, exactly what I ordered, (Spyder black projecter style headlights for 2010-2012 Ford Fusion). "
"Found the exact item needed and paid extra for quick delivery. Arrived 48 hrs after placing order. However I never received any update emails about the status of the after the initial email confirming the order. I had to go to the website, look up my order and get the shipping number then go to ups site and track the order with their email updates. Overall I got the item I needed quickly."
"Ok company was good product quality was lacking!"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your lugs and lock nuts. Please reach out to our customer service team with your order information so we can investigate and assist you in resolving this issue promptly. We apologize for any inconvenience this may have caused and appreciate your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”