"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Joe was really knowledgeable about what I needed and handled the order so that the whole experience was smooth. I couldn't be more pleased and will be telling anyone I know about CARiD"
"Ordered parts and they were delivered in less time than anticipated l. Thanks!"
"I ordered a part, the freight company called me to set up an appointment to deliver to my house. They called the day of and stated they don't have my part, that it was still at Carid. I called Carid, they told me it would take 3 business days to investigate, I called back on the 3rd day. They had never investigated the issue, then tried to tell me the part had been delivered. I asked them to show me the receipt where I signed for the part, they told they don't have it. It took me almost an hour back in forth before they finally refunded my money.
Summary: over two weeks go by, I still don't have my car part.
DO NOT WAISTE YOUR TIME WITH THIS COMPANY..."
"I got the wrong exhaust manifold. Before car id would send a return label they wanted pictures of the mismatch to prove it was the wrong part. I have to remove multiple things to get a picture comparison. I ordered an alternator from car id a year ago and it was the wrong part. When I put the proper part on my truck I will send pictures of the wrong exhaust manifold they sent and this will be my last dealing with them."
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you've experienced with receiving the wrong exhaust manifold. We understand that having to take additional steps to provide proof can be frustrating. Our team aims to ensure that the correct parts are sent out, but we do have procedures in place to verify any discrepancies. Your feedback is essential in helping us improve our processes to prevent similar issues in the future. Thank you for your understanding, and we appreciate your willingness to provide the necessary photos for resolution.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Waiting on rims delivery for over 2 months. Still waiting!"
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your order. Please provide me with your order number so I can look into the status of your rims delivery and provide you with an update on the situation.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Part ordered for my vehicle with indication of in stock and available for shipment. After a week of no updates,, I followed up via chat to verify order status and was informed the order was canceled due to the part not being available. However, when I searched for the part on the website, it still reflected in stock, available for order/shipment. I understand parts availability fluctuates but timely communication is key to providing a positive customer experience "
“Thank you for sharing your experience with us.
I am sorry to hear about the inconvenience you experienced with your recent order. We sincerely apologize for any confusion or frustration this may have caused. We strive to provide accurate and up-to-date information on our website, and we regret that this was not the case in your situation. Your feedback is important to us, and we will use it to improve our processes and communication in the future. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Never received tracking information and shipment was delayed. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. We apologize for any inconvenience caused by the delays and lack of tracking information. Please reach out to our customer service team so we can assist you in resolving this matter and ensure you receive the necessary updates on your shipment. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"It said it could ship to my address but instead I got a email back stating it couldn’t and refunded the money."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you encountered with your recent order. Shipping restrictions can sometimes cause unforeseen complications. We apologize for any inconvenience this may have caused. If you have any further questions or need assistance with placing a new order, please don't hesitate to reach out to us for help.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The part that was ordered was damaged. It wasn’t packaged very well and was probably damaged in transit. Damage may not affect performance so we used the part hoping that it will be ok. Only time will tell "
“Thank you for sharing your experience with us.
I'm sorry to hear that the part you received was damaged during transit. We understand your frustration and apologize for any inconvenience this may have caused. If you notice any issues with the performance of the part in the future, please don't hesitate to reach out to us for assistance. Your satisfaction is important to us, and we're here to help in any way we can.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Got the wrong part and it’s been two weeks with no refund no responses no nothing."
“Thank you for sharing your experience with us.
I am sorry to hear about the issues you are experiencing with your order. Please provide me with your order number so that I can look into this matter and assist you further in getting it resolved as soon as possible.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Item came in with one stude broken poor quality. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with your order. Please reach out to our customer service team with your order information so we can assist you with a resolution as quickly as possible.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Great product and fast shipping."
"I have ordered a few times from CARiD and have had great results. This last time the part did not fit however, I was able to easily return the item for my money back minus a restocking fee. That was to be expected. I will use them again, in fact, I'm ordering from them now. "
"Fast service, right product! Thank you!"
"Great product will continue to do business in the future"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm truly sorry to hear about the inconvenience you experienced with your order. Our team should have handled the situation much better, and I apologize for the frustration this has caused you. Your feedback is valuable to us, and we will use it to improve our processes to prevent similar issues in the future. If you have any other questions or concerns, please don't hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”