"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Great sales and service thanks alot"
"I ordered a rear cab light and two headlights and they were great!"
"I have not received my product. I order it May 2, 2024. I called and spoke with somebody on May 8, 2024 and I also called on May 13, 2024 so today which is May 16 I will be calling for refund, I never had this experience with car ID. This is the first time I am very unsatisfied."
"I ordered some parts for my car and I have a wonderful help from Orlando from the beginning until the end but unfortunately the parts that I needed were not the ones that my car use, so after all the good help that I was given the purchase was cancelled this time, but I will definitely purchase other cosmetic parts that will fit my car in the future. Thank you CARiD.com"
"Site is easy to navigate and informative "
"I called to check on some specification i needed that were not listed. The associate Loisa took the time to call the supplier and obtain the information I needed. In the middle of the call we were disconnected. ( User/my error in use of the phone ). But to my surprise Loisa called back a short time latter. I obtained my information I needed, the product arrived in 48 hours as promised.
it was an absolute pleasure to experience this type of customer service in todays world.
Great Job Loisa.
"
"Hanna provided me with a great customer service. She was very knowledgeable about the products and helped me to find the right part for my car! "
"Fair price, extremely fast shipping. "
"Paul helped me get my parts ordered. Very kind and saved me lots of time getting the right parts ordered and grouped together for billing. Nice job. I will use your company as needed in the future!
Thanks! "
"Got the part I was wanting and it came early. Thanks "
"Fast easy and no stress ordering especially it was my first time ."
"I placed a $22 order at 9:30pm and opened my email response in the morning. When I opened the email, I realized that the shipping was $178 from Illinois to Nebraska. I tried to cancel the order 1st thing in the morning, and it had already shipped. In short, my $22 tailgate guard was actually $200. OUCH!! "
"Never came, paid for in advance and nothing like normal!!!!"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you've experienced with your order. Order shipped via FEDEX: 274328485513 on the 6th of May. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Still waiting on my second lift to come says it already sent though I want my money back if I’m not getting the rest of my shipment"
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay with your order and the inconvenience this has caused you. Please contact our customer service team directly so we can assist you in resolving this issue and providing you with an update on your shipment or a refund. We apologize for any frustration this situation has caused and appreciate your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Turns out they send a shipping confirmation when they print the label. But it hasn’t left their warehouse in 17 days. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in shipping your order. We apologize for any inconvenience this has caused you. Please provide us with your order number so we can investigate this issue further and provide you with an update on the status of your order. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the unexpected shipping cost on your recent order. We understand how frustrating this situation can be and apologize for any inconvenience it has caused. Please feel free to reach out to our customer service team so that we can further assist you with this matter.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”