"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I was accidentally shipped the wrong part so I called to get it exchanged. The **** the phone, Angel, was very polite and easy to talk to. She was very helpful with the issue and resolved it quickly. "
"I've been with car ID since 2005 getting parts for all of my cars"
"I was working with Jeremy over the course of about 2 weeks to 'triple-ensure' that I was buying the proper exhaust component. The 2-week process was on me - this wasn't a hot priority. After my first contact with CARiD.com, Jeremy gave me his extension and working hours. We played phone tag a few times & Jeremy always called me back. Ultimately, I was assured that I was purchasing the correct part, I made the purchase, and Jeremy even offered me a small discount. I have absolutely no problem working with CARiD.com again - especially Jeremy (I saved his extension number - he is now 'my guy!')"
"I am not a frequent customer, but a regular one. Why? Because each time I've done business with CARid.com, I've come away completely satisfied. This last purchase was no different. I was able to find the part I was looking for, confirm it's compatibility with my vehicle, and initiate the purchase in within five minutes. I had a small tech issue involving "cookies" during the last purchase steps, and when I reached out for tech support, Marco had it resolved in moments. That he didn't waste my time with a lot of useless double-talk or canned dialog I really appreciated. He was clearly well trained, motivated to help, and I could just tell that he took pride in his work.
Well done, folks! I'll certainly be back!"
"Exactly what I ordered and it was fast shipping "
"Got what I ordered fast. Exactly what I ordered. No issues. "
"Excellent quality perfect fit "
"Fast and easy I love them "
"Had a great price. Better than anywhere else. Everyone wanted like almost double or triple the price and was not OEM. This was. Looks great on my truck. Also holy smokes shipping was super fast. Like maybe a day or two earlier than expected but I’m not complaining. Thanks guys. Will do business again in the future sometime with y’all. "
"Put in 600$ order.
Came at different times.
Received wrong product- carid acted like it was my fault.
Had to send photos even when provided wrong product number.
Had to ship back wrong product .
Still have not received correct product.
Very poor customer service considering this large order, multiple orders in the past and giving grandson gift for his first car.
Where are my floor liners?"
"On two occasions two years ago and no I order items from the same company Steelcraft and the first time it took months to get the item this time different items same company a week after it being promised still no item.. "
“Thank you for sharing your experience with us.
We're sorry to hear about your experience with the delays in receiving your merchandise. We understand how frustrating it must be to wait longer than expected for your order. We take your feedback seriously and will investigate the issue with the supplier to prevent similar problems in the future. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"CariD sent me wrong item. I showed them a screen shot of the item description of the exact order I placed, then they sent me an email asking me to reply with photos of the item they sent me. I did as they asked. Now it has been over a week, and there is no response to the email they've asked me to send. I cannot give them any star for an item I cannot use."
“Thank you for sharing your experience with us.
We apologize for the inconvenience this has caused you. We understand how frustrating it is to receive the wrong item and experience delays in communication. Please know that we are actively working to address your concern and will follow up with you promptly to provide a resolution. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Excelente costumer service really bad auto parts"
“Thank you for sharing your experience with us.
I'm sorry to hear you were not satisfied with the quality of the parts you received. Please reach out to our customer service team so we can assist you with the return process and find a solution that works for you. Your feedback is important to us and we appreciate the opportunity to make things right.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"First Off it should not take almost 3wks to return items. When ordering it should go to directly to CARID to check the right product ordered before it goes to customer."
“Thank you for sharing your experience with us.
I'm sorry to hear about the delays you experienced with your return process. Your feedback is valuable to us, and we will work on improving our systems to ensure a smoother experience for our customers in the future. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Fairly priced product, as described"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We apologize for the inconvenience you have experienced with your recent order. We understand your frustration and we are truly sorry for the mix-up with your delivery. Our team is dedicated to resolving this issue promptly and ensuring that you receive the correct product as soon as possible. Thank you for your patience and understanding as we work to make this right for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”