"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Very Professional and i could understand every word My rep said....WINNING!!"
"I can always find what I need here. This time was a bit weird though. Reason for the 4 stars, I received an email that my order had been canceled, but no explanation as to why. Sent an email to carid, got an answer, then my part showed up a few days later. Kind of a confusing chain of events. "
"Did not receive an email with tracking #
Had to call customer service twice before getting tracking number."
"I ordered parts from CarId and even know it was a few years ago they honored the lifetime warranty! The process was easy and their representative for customer care was very helpful!! Thank you CarId for your A+ customer service!"
"It was a perfect fit, and it works amazing"
"Alex was very helpful with my order. He had all the information I needed. He also saved me money on the shipping charge!"
"Always a great wheel selection second to none !"
"It made all the right part findings great. "
"The guy went above and beyond answering any questions I had and give me the best price possible. I am going to order them, but it may be a few weeks."
"Love everything about CARiD, the products offered, the easy to navigate website and the super fast shipping. Always a positive experience. Customer service should you require it is always top notch. "
"Everything went as smooth as silk Thank you"
"Not much to tell. Exactly what I needed."
"I mistakenly used the wrong card to purchase some lights. They were able to cancel and refund the card all while giving me 5% off to order again! So, that was a nice little surprise. "
"Provided fast shipping on a rare discontinued part"
"Car ID has good products. You can find pretty much anything your looking for."
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you've experienced with your return process. This situation is definitely frustrating, and I understand your concerns. I will escalate this issue with our returns department to ensure that your reimbursement is processed promptly. Thank you for bringing this to our attention, and we appreciate your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We apologize for the inconvenience you experienced with receiving your tracking number. The e-mailed with tracking number was sent to the e-mail address that you provided when placed the order. We strive to provide our customers with a seamless experience, and we regret any frustration this may have caused. We will address this issue with our team to ensure it does not happen again in the future. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”