"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"great job,super ezy to order"
"Ordered a new rear tail light and received it in just 3 days time. Removed the old one and the new one fit perfectly. It is of high quality. The auto dealer wanted $900 to replace so I saved $600 by doing it myself."
"The reference very good deal with. They had the parts I need when nobody else I couldn't find him anywhere shipping was very reasonable and they arrived when they said they would and I'm happy thank you"
"Shopping experience was clear. Delivery was earlier than expected. Part was a perfect match."
"Great service, everything perfect"
"I paid for my stuff a week ago and because it was big they never got it shipped so I canceled my order and will never order again from this company. "
"Never again will I shop with your company lied to by sales representative and spoke to the manager and she didn't care either "
“Thank you for sharing your experience with us.
I'm sorry to hear about your negative experience with our company. We never want our customers to feel deceived or ignored. Please accept our sincere apologies for any inconvenience this may have caused. From what I see, both products have already been delivered to you. Unfortunately, the transit time is not something that depends on us. Your feedback is important to us, and we will address this issue internally to ensure it does not happen again in the future. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I have warranty work for damaged light assembly in the mail they told me 3 to 4 days it 6 days if don't hear from by Friday may 10 I will want refund on this product"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with your light assembly. The replacement product was shipped to you on 5/05 and will be delivered soon. We apologize for any inconvenience this may have caused and appreciate your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Over $1000 order, no updates, all links invalid. Had to request information, got it once. Still waiting on my expensive order that no one knows the location of. Terrible experience. Still is. "
“Thank you for sharing your experience with us.
I'm very sorry to hear about the issues you've encountered with your order. Please accept our sincerest apologies for any inconvenience this has caused. According to our system, the tracking information as well as the shipping carrier website link to track your shipment was emailed to you once the order shipped. Most tracking numbers start to show progress after 24-48 hours of the shipment. From what I see, you order has already been delivered to you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"i place my order on 4/24/2024 i did not receive it till today 5/8/2024"
“Thank you for sharing your experience with us.
I am sorry to hear that you have not yet received your order. We understand how frustrating this situation must be for you. Please contact our customer service team with your order details so we can investigate the issue and work on resolving it promptly. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Ordered wheels with a set of custom lugnuts and wheel locks and never got them or response from the help department when asked about it or a refund atleast "
“Thank you for sharing your experience with us.
I'm sorry to hear about the missing hardware with your order. We apologize for any inconvenience this has caused. According to your order details, parts were delivered, FedEx tracking #273940831868. Please advise if you received the package.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
”
"I have not received my order, plain and simple"
“Thank you for sharing your experience with us.
I'm sorry to hear that you haven't received your order. From what I see, your order was delivered on 5/07. FedEx tracking #273946986887. Please check with your neighbors/relatives. If no package found, please let us know we will file Lost Package Claim with shipping carrier.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"the part came in broke. paid 100 bucks for a broke part"
“Thank you for sharing your experience with us.
We apologize for the inconvenience and frustration you experienced with the part you received. Please contact our customer service team so we can assist you with a replacement or refund for the damaged item. We strive to provide high-quality products and want to ensure you are completely satisfied with your purchase.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Ordered 4/26/24 still no tracking # must less merchandise, Original ship date 5/6/24. Look to a different source next time!"
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you've experienced with your order. From what I see, the product has been shipped and is currently in transit to you. Package will be delivered on 5/14/2024.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"After telling me how long and how much it would cost to ship my item to me, I was sent an email saying they would not ship after all. "
“Thank you for sharing your experience with us.
I'm very sorry to hear about the confusion and inconvenience you experienced with your order. Unfortunately, we do not ship out of the continental US, I am very sorry. Since the PO box was indicated as shipping address the order was processed. But once knew that actual physical shipping address is out of the continental US, we had to cancel the order. I apologize for any inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you experienced with your recent order. I understand your frustration and I apologize for any inconvenience this may have caused. We strive to provide excellent service to all of our customers and it's disappointing to hear that we fell short in this instance. From what I see, your order was scheduled to be shipped out on 5/07. But since the cancellation was requested same day, the order never shipped. The full refund for cancellation has already been issued. If you have any further concerns or would like to discuss this matter further, please feel free to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”