"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"When I called to get some information changed on my order and he was very fast about helping me get it updated "
"Great experience dealing with car id.com great products "
"Affordable price. Gives you good detail for each item to make sure your ordering the right one."
"Exchange process was great and helpful understanding smooth flawless 100% recommend friends and family"
"Jeremy was awesome and helped out. Always trying to do the best he can. Nobody better than him. "
"Brandon in customer service was very helpful getting my question answered if the nerf bars I wanted to order were correct size for my 97 F-350 crew cab. "
"CARiD has one of the best customer service I've ever experienced. Any issue I've had, they solve."
"I am rebuilding my Silverado these were the last two parts I need to complete the project. Exact fit."
"I bought what was advertised as a Spicer half axle, fully assembled, for a Jeep. The box arrived with three holes in it, with no padding at the studs or splines. Both ends had poked out of the box, and the item shows multiple contact hits. No reasonable person would trust this part if it has been bashed, bent, and now possibly out of concentricity. But I don't believe the part is genuine either. Spicer ships parts in Red and white boxes, and this unit was dirty, grimy, and quite suspect as it was shipped for a California port address. Spcier doesn't distribute from California.
CarID customer service has given me so far the run around, and telling me to wait another 5 days because they want to blame the delivery carrier, not their shipping source who simply tossed the item in the box. I am now more than 2 weeks into this with no resolution. If I cannot return this item, I will not only not purchase from CarID again, but I will be telling everyone about my experience."
"Ordered hood for car, took over a month and many phone calls before it was delivered. When delivered was just left at my house no notice phone call or anything."
“Thank you for sharing your experience with us.
I'm really sorry to hear about the delay and lack of communication regarding the delivery of your hood. We strive to provide excellent service and we apologize for falling short in this instance. If you have any other concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Hello...my order was in 8days but have not received anything from you guys no confirmation or tracking number to this day?"
“Thank you for sharing your experience with us.
I'm sorry to hear that you have not received any confirmation or tracking information for your order. Please provide me with your valid street ship to address. and assist you further. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered running boards on 4/25 with an expected arrival date of 4/29. I received the first
DELAY NOTIFICATION email on 4/30, and the second DELAY NOTIFICATION email on May 3. There is no resolution in sight at this point. I'll likely cancel the order this afternoon because it doesn't seem like it can be fulfilled. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay you've experienced with your order. We understand how frustrating this situation must be for you. Please know that we are working hard to resolve the issue as quickly as possible and we apologize for any inconvenience this has caused. If you decide to cancel your order, please reach out to our customer service team for assistance. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I cancelled and received information affirming but still received a wheel to my address"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you experienced with your recent order. We apologize for any inconvenience this may have caused you. Please reach out to our customer service team so we can assist you in resolving this matter promptly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I had bought a Duraflex wing on the site. I paid $220 dollars for the wing and $155 in shipping costs and I got a product that was damaged upon delivery and a slight amount of manufacturing defects. I contacted CARiD and I got very quick responses and I am happy with that but I just never expected to receive a product with a lot of defects."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with the wing you purchased. It's disappointing to receive a damaged product with manufacturing defects, especially after paying a significant amount for it. I'm glad to hear that our team was quick to respond to your concerns, but I understand that this situation was unexpected. We appreciate your feedback and will work to improve our quality control process to prevent similar issues in the future.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"About 1 hour after placing my order, I called back to cancel the order. The item shipped and was received and I've been trying for the past week plus to get an RMA to return the item for credit. Still no RMA.
Very bad experience!"
“Thank you for sharing your experience with us.
I apologize for the inconvenience you have experienced with your order. I will try to speed up the RMA. I will look into this issue and assist you in obtaining an RMA for the return.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We are truly sorry to hear about your experience with the product you received. We understand your frustration and want to assist you with resolving this issue. Please contact our Customer Service team as soon as possible so we can discuss the return process and investigate the authenticity of the part you received. Your satisfaction is important to us, and we are here to help make this right for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”