"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Everything comes in the box unroll it. Wait a few hours stick it on. It’s ready!"
"It was fast and easy to place order."
"The prices were great the products were available and delivered on time and best of all no delivery thank you for the great service"
"Made my order... shipped right out!"
"I loved getting everything all together. Thats why I order from carID "
"They are on it from beginning to end ! Very friendly and professional! Thank you "
"Ordered and received product quickly. No problems. "
"fast shipping, item as described, easy online ordering. THANKS"
"I ordered a pair of wheel hubs and bearings and they sent two different sizes so I had to pay the mechanic to order the right part there on the spot since my car was in the shop with the parts removed. Very disappointing "
"My order was sent incomplete I’m still waiting for my seat cover."
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you experienced with your order. Unfortunately those particular seat covers are not on the shelf, we will have to cancel and refund. Please allow me to offer you $25 Gift Certificate as a compensation.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I usually buy most my aftermarket parts (non engine) from CARiD. This last time was a horrible experience and left a bad taste in my mouth for this company. My money was returned after waiting over a week for a package that said I t shipped. No explanation and just got the runaround when I messaged to ask why. Then right after I received my refund every single wheel was out of stock so I went with another company. "
“Thank you for sharing your experience with us.
I'm sorry to hear about your negative experience with your recent purchase from CARiD. We apologize for any inconvenience caused by the delayed refund and lack of available wheels. Your feedback is valuable to us, and we will address these issues to ensure better service in the future. Thank you for your continued support, and we hope to have the opportunity to serve you better in the future.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Parts did not fit as described as fitment guide said part was direct fit ended up going to my local dealership for correct parts
"
“Thank you for sharing your experience with us.
We apologize for any inconvenience you experienced with the parts not fitting as described in the fitment guide. Please contact our customer service team so we can assist you in finding the correct parts for your vehicle. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Ordered bumper still has showed up and still no info on when it will ship. I have had to call them twice now and they keep telling me 2-3 business days there will be an update and still nothing. This has been going on for 2 weeks now "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your bumper and the lack of communication regarding its shipment. We understand your frustration and apologize for any inconvenience this has caused. Please provide us with your order details so we can look into this matter and provide you with an update on the status of your order. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"After purchasing an item, I was told it would take 6 months or more due to the item being out of stock. I had to purchase a similar item at quite a bit more money. The phone call to get it straightened out was a real pain. I did get my items and am satisfied with the product but it took an extra week and a lot of explaining. "
“Thank you for sharing your experience with us.
We apologize for the inconvenience you experienced with the out of stock item. We understand the frustration of having to wait and then having to pay more for a similar item. We will take your feedback into consideration to improve our processes and ensure a better shopping experience in the future. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!”
"I received the wrong brake rotors. I called customer service and all I kept on getting your foreign people. The difficulty explaining to them the issue was beyond comprehension. I’m so sorry this. I’m so sorry that. I’m over it. This company has gone downhill and officially lost my business. I had to go directly to the manufacturer to resolve my issue. They themselves told me to abandon Carid. I’m over. You lost a customer. "
“Thank you for sharing your experience with us.
We're truly sorry to hear about the negative experience you had with us. We apologize for the inconvenience and frustration you encountered with receiving the wrong brake rotors and the difficulties you experienced when trying to get assistance. Your feedback is important to us, and we will take this as an opportunity to improve our services. Thank you for bringing this issue to our attention, and we're sorry that we fell short of your expectations.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We're truly sorry to hear about the inconvenience you experienced with the wheel hubs and bearings you ordered. We understand how frustrating it must have been to receive incorrect parts especially while your car was in the shop. We would like to assist you with resolving this issue and ensuring you receive the correct parts for your vehicle. Please reach out to our customer service team at your earliest convenience so we can make this right for you. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”