"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I recommend dealing with this site, as it is quick to ship orders and has excellent options for parts"
"Products came in before delivery date and in perfect conditions and not damaged like the previous company I tried before (twice) #takenotescarparts"
"If you were looking for upgrade for your car car ID is a great place to start. "
"Bought the piece online and got the right piece that fit"
"Very quickly, quality parts, good communication!"
"My mirror arrived on time and it fit perfectly!"
"Easily found what I needed on the easy-to-navigate website on Sunday, received delivery on Wednesday."
"smooth transaction. got it a week early"
"Fast service. Great products. "
"I was informed initial order was unable to be fulfilled and the order was cancelled. I phoned CarId to find put if there was a substitute. Their representative found out the initial order was declined and cancelled by the vendor because I used PO box for a shipping address. I feel the vendor should have stated this in the first place and asked for a different shipping address instead of cancelling the order and requiring me to re-order the item with a physical shipping address."
"Part came damaged. It was broken in half. Over a week and a half to respond to my email. Worst experience ever. Still no results."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you are experiencing with your order. We understand how frustrating it can be to receive a damaged part and have a delayed response to your inquiry. Please provide us with your order details so we can investigate the situation and assist you in resolving this matter promptly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"It has been 2 weeks still have not received the steering wheel yet hopefully will get it soon "
“Thank you for sharing your experience with us.
We apologize for the delay in receiving your steering wheel. You confirmed you are informed about the production time it should go out by the 16th of May, it shipped even sooner than that via Fedex: 776169957838.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Parts never showed up and couldn’t get ahold of anyone. Ended up having to buy the parts at the parts store "
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with your order. We strive to provide timely delivery and excellent customer service. Order was placed on the 4/19th and shipped the same day via USPS: 92612909901046553000149847, delivered on the 24th, please check with neighbors and relatives.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The part came broken. The description on the website wasn’t specific to the fact that it won’t come with the logo. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you experienced with your part. We strive to provide accurate product descriptions, and I apologize for any confusion regarding the logo. If you need further assistance or a replacement part, please don't hesitate to reach out to our customer service team.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Received defected parts but keeping due to no other stock in the inventory."
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I understand your frustration with the situation regarding your order being declined due to the use of a PO box for the shipping address. We apologize for any inconvenience this may have caused you. It's important for us to ensure that orders can be successfully fulfilled, and unfortunately, some vendors have specific shipping address requirements. We appreciate your feedback and will use it to improve our processes in the future. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”