"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Dash mat fits perfectly and the color is awesome"
"Ordered front and rear calipers for vehicle. Arrived very quickly and then shipping back old ones for core deposit refund was super simple. Thank you!"
"The right parts and the right site to be on "
"Very easy,and fast delivery."
"Great experience good customer "
"These headlights replace old cloudy lamps. Can now see much better at night and they look amazing !"
"Came on time and packaging was amazing, Nothing could have damaged my order unless you ran it over. Definitely will come back for any need we may have. "
"Customer service is great "
"What I ordered quick shipped good communication, arrived unbroken."
"Bought a fender weld for my daughter's car. It fits perfectly. I thought the shipping was a little high but once I seen the box it had to be shipped in I see why. Very satisfied. Have ordered from here before. Nice products good prices. "
"Wonderful representatives. Extremely pleased."
"I purchased a dash replacement kit for my Yukon. On sale/free shipping.
Got a cancelled order due to "profit issue".
Checked website and same item at same price still listed."
"Quick on time delivery ,.. "
"Everything was on time and it came in when it was supposed to..I ordered a set of RTX 18inc rims and they fit perfit.."
"I changed my address for billing address but I thought I was changing my shipping address and the next day I checked and seen I changed the wrong thing and I put the request in to change and to try and make sure it charged before they shipped and the gentleman confirmed it was indeed changed and the after shipping I got an email saying they actually did not change it and now will be sent to my old address and to see what they can do about and the guy was like well let’s see if they send it back and that’s it like useless and I guess what they did not send it back now I’m out of $300 thanks!"
“Thank you for sharing your experience with us.
I'm sorry to hear about the difficulties you experienced with changing your address for your order. This situation sounds frustrating, and I understand how important it is for your items to reach the correct destination. Please know that your feedback is valuable to us, and we will work to improve our processes to avoid similar issues in the future. If there is anything else we can do to assist you with this matter, please don't hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm truly sorry to hear about your experience. Please accept our sincerest apologies for any confusion or inconvenience this may have caused. We'd like to investigate further to ensure this issue is addressed promptly. Please reach out to our customer service team with your order details so we can assist you with a resolution.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”