"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Got brackets for my son’s 2012 civic front bumper. No other place had both or were 4x the price. Ordering easy, shipment arrived in timely manner. Would order again."
"Easy to order, and easy to install."
"Everything went well got the item I needed"
"Received everything in a timely manner, floor mats worked perfectly. Side steps out of box had a dent in it, no powder coating flaking off.
"
"Got sent back to sender never got it "
"Waiting weeks for my part and have called to track package. Almost a month no parts. So far not too impressed. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay with your order. I understand how frustrating it must be to wait for your part for so long. Please provide me with your order number so I can look into this matter further and provide you with an update on the status of your package.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Very satisfied with shopping and the customer service I have gotten. Shipping had some issues but I’ve been assured the issues have been taken care of."
"The communication is Horrible they lie about shipment will have you doing the run arounds for a part just rethink before you order "
“Thank you for sharing your experience with us.
I apologize for any inconvenience you experienced with your order. Our team strives to provide accurate information and efficient communication throughout the shipping process. Please reach out to our customer service team with your order details so we can address your concerns and make things right. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Hood arrived in perfect condition. CARID has it going. I got this at a really good price w/ shipping. All CARID has to do now is work on being more competitive with their prices and I would order everything from them."
"Parts arrived safe and sound. No defects and will be installed withen a few days."
"Great product reliable on time"
"Warranty process is absolutely garbage! Had to wait 6 days then I called and have to wait another 3 days! Should not take that long at all"
“Thank you for sharing your experience with us.
I'm sorry to hear about your frustrating experience with the warranty process. We understand your frustrations and apologize for any inconvenience this may have caused. We will address this issue with our team to ensure a more efficient process going forward. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Ordered tired and rims. Rims came but still waiting for tires. Going on 3 weeks . Spoke to 3 different people and I haven’t got an update email on when there coming "
“Thank you for sharing your experience with us.
I apologize for the inconvenience you've experienced with your order. I understand how frustrating it must be to still be waiting for your tires after three weeks. I will look into this matter promptly and ensure that you receive an update on the status of your tires as soon as possible. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"My producto Vane da mates and still have not received anything from them for a resolution or an exchange of the part"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with your product. Please reach out to our customer service team at your earliest convenience so we can assist you with resolving the problem and processing an exchange for the damaged part. Your satisfaction is our top priority, and we are here to help make things right for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"My first order was great however, I had a second order in for a week before they canceled it and said the price was wrong on their website do to shipping or something. I was preparing for a car show and instead of reaching out to take care of it they just canceled my order.
Luckily for me a local shop offered the exact same product and I saved 180$ off list price for that same roof rack!! And they want to charge more. 529$ was shown on the website.
So, going forward I will be very cautious when ordering with carID."
“Thank you for sharing your experience with us.
We're sorry to hear about the inconvenience you experienced with your second order. We understand how frustrating it must have been, especially when preparing for a car show. We apologize for any disappointment caused by the cancellation and pricing discrepancy. We appreciate your feedback and will take it into consideration to improve our processes moving forward. Thank you for giving CARiD a chance, and we hope we can earn back your trust in the future.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with your order. From what I see, the package was returned to sender due to the incorrect shipping address filled in when the order was placed. The item will be reshipped to you shortly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”