"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I ordered a 45$ part two weeks ago and they charged me 44$ shipping and it still hasn’t shipped. When I contacted them I was offered 10$ off my next order. And at this point I will most likely never order from them again."
"I purchased a bumper for my grandson. When it arrived it had cracks everywhere and there was a spot with a previous repair indicating a used bumper was shipped. Not satisfactory at all. I'm giving them a chance to make it right so we will see. Overall, I'm very disappointed."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you've experienced with the bumper you purchased. We strive to provide high-quality products and it's concerning to hear that your order did not meet your expectations. Please allow us the opportunity to make this right for you. Our customer service team will be in touch with you shortly to assist with resolving this matter. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered a hood that arrived damaged. I contacted the seller and they sent a replacement hood, refunded a portion of the price and gave me a gift certificate for a future purchase. "
“Thank you for sharing your experience with us.
I'm sorry to hear that your hood arrived damaged. We apologize for any inconvenience this may have caused. From what I see, the replacement product is already in transit to you. Delivery ETA: 06/07/2024 - 06/11/2024.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"It is taking a long time between emails to get this issue resolved. Not to happy with this service. Part was resent about a week later and arrived in good condition this time. Thanks for correcting the situation"
“Thank you for sharing your experience with us.
I'm very sorry to hear about the delay in resolving the issue with your damaged part. We understand your frustration and we apologize for any inconvenience this has caused. From what I see, the replacement order has already been processed. It is scheduled to be shipped out on 6/06/2024. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Product description was clear, shipping was fast."
"The dash mat I ordered was supposed to come with an embroided America Eagle and American Flag. That's the reason I ordered it and it didn't come with my embroided Eagle and flag. Very disappointed, not happy at all. Lance
So they issued a refund for the amount of the embroidery, not the point. I wanted that mat with the embroidery. Poor service from the production side of this company."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with your dash mat order. From what I see, the price for the Embroidered Logo has already been refunded. We apologize for any inconvenience this has caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Excelente, puedes encontrar casi todo lo que necesitas y el envío es rápido y seguro "
"Ordering was easy. Fit was precise. Instructions weren't quite clear but after looking at the underside of the truck and the running boards, it was intuitive how they went together. "
"Ordered product. No updates given since my order date. Had to call to find out my product wasn't even sent out by a third party company"
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you're experiencing with your order. We understand how frustrating it can be to not receive updates on your purchase. The refund for this order will be issued shortly. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I am looking for a part for my car that is very scarce. Stan provided the exact information that I needed to decide if this part would suit my needs. Thx!"
"I understand it’s a large package but I can’t really track my package, the delivery is a bit confusing because I had a message saying it was shipped a specific day but another one saying it was arriving that same day, I’m only writing this review because they sent me an email asking for a review when I haven’t even received my package, this is an update I have received my package and it seems to be all in order, just wish I couldave gotten more updates on my packages whereabouts or an estimate to its arrival via email or text"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you've encountered with tracking your package and the confusing delivery notifications. We understand your frustration and apologize for any inconvenience this may have caused. From what I see, your order has already been delivered. Your satisfaction is important to us, and we appreciate your feedback.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Excellent service. Answered my questions about why an item was delayed. Gave me new updates. A pleasure to work with."
"They shipped the incorrect part, have sent it back, awaiting refund"
“Thank you for sharing your experience with us.
We apologize for the inconvenience you experienced with receiving the incorrect part. From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label has already been emailed to you. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store. The full refund will be issued upon the return. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The parts fits perfectly and received additional product for a smooth ride. Looking forward to shopping with your company in the future."
"I placed my order using a PO BOX as my delivery address. I wasn't informed that FEDEX doesn't deliver to a PO BOX nor was I informed that FEDEX was being used versus the USPS. My order ended up going to an address that I haven't lived at in over 8 years. I had to go out of my way to get my package from the address it was wrongfully delivered to. I actually had to drive there to retrieve the package. I'm not pleased about this at all. "
“Thank you for sharing your experience with us.
I apologize for any inconvenience this may have caused you. We understand how frustrating it can be to have your package delivered to the wrong address. Thank you for bringing this to our attention. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the negative experience you've had with your recent order. We apologize for any inconvenience caused by the delay in your item being shipped out. Your order should ship tomorrow. You will get an email with the tracking number within 24 hours of the shipment.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”