"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Ordered a part twice and still wrong!"
"Spent hours trying to get any help on making ur guaranteed to fit And it does but your wiring diagram is not the own that I have which is in fact original"
“Thank you for sharing your experience with us.
I'm sorry to hear about the difficulties you experienced with our tech support. We apologize for any inconvenience this may have caused. Please feel free to reach out to our customer service team again so we can help you out to find the matching OE# for your application and assist with proper installation.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The return cost more than I paid for the item. So I am left with a part that doesn’t fit "
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you're having with your return. We understand your frustration and want to help in any way we can. Please reach out to our customer service team so we can assist you with finding a solution that works for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Angel was very helpful. We explained our problem, and she was able to help us with a solution. The whole process was quick and easy. "
"I chatted with Brandon via chat and he was very helpful found the part I needed fast."
"Ordered 4 wheels .3 were correct ,1 was incorrect.Took pictures sent to CariD and waiting for a return ship to send back Still getting the runaround since 5/11,I don’t understand the problem.I’m sending the wrong merchandise (1 wheel)back to get the correct wheel,don’t understand the problem.You’re getting your wheel back before you send me the correct one.Wrong wheel is still in box ,was not used at all,what is the problem?"
“Thank you for sharing your experience with us.
I'm sorry to hear about the mix-up with your order. From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label has already been emailed to you .Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store. We appreciate your patience and understanding as we work to get the correct wheel shipped out to you promptly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Ordering the part was easy. Cr also added a discount. Down Side the part did not fit properly. The strap was to short needed to get a longer bolt even then there is a gap between the end of the strap and the frame. "
"I recently purchased a strut tower brace for my 2003 BMW Z4 from CARiD. I reached out to their customer support via chat, and Beth assisted me. Beth’s service was exceptional! She ensured the part I was looking for matched my car and even provided me with a 5% discount. Her quick responses and dedication made the whole experience delightful. Beth is a real gem, and I highly recommend her support!"
"Great cross rails, easy install on my Infinity X80, looks fantastic - factory! Fast ship, easy to order, exactly as described, WOW - restoring my faith in ordering online. Great product; price; shipping; quality; exactly what should have come on the vehicle. Just get-em’"
"I was helped by Jena when I had a question regarding an item I was interested in. She was able to quickly get the information I needed and also help add items into my cart automatically which was a nice touch. I want to thank Jena for taking the time to assist me during my need of help!
Thank you,
-Rob"
"Good customer service every time i order"
"It was great shopping there thanks"
"Still waiting for my pieces to ship out from two weeks ago."
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in shipping out your order. We understand how frustrating this must be for you. From what I see, the tracking number for your order is already available, tracking #776804698327 will show delivery date within the next 24 hours. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Everything was good and I’m very proud of you I get my stuff quickly "
"The gentleman that helped me was extremely professional took three or four times to make sure that everything was done right he deserves a raise in pay"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with receiving the wrong part. Please contact our customer service team so we can assist you in resolving this issue and ensuring you receive the correct part. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”