"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Very Fast shipping and delivery "
"Very satisfied with repeat order of 5 years ago for new wheels. Extremely fast delivery of exactly what I ordered at a great price. Thank you CARID.com"
"100 percent satisfied. My lights are even better than I expected. "
"It was really easy to find the perfect windshield sunscreen custom fit for my daughter’s new car. The price was very reasonable and the service was excellent! I highly recommend them to anyone!"
"They sent me the passenger side instead of driver wheel well. arrived next day. After a few emails and 2 phone calls I never got the correct part."
"Well packaged and timely delivery will recommend site & parts."
"Fast shipping and the part worked perfect. "
"Easy to find, reviews were what I needed. Easy experience. Arrived when promised. Will buy from them again! "
"Received my wheels and one of the boxes said it was supposed to have lug nuts they were not in there when I called in to report the shortage I was told to take a picture of the empty box and send it back to them really"
“Thank you for sharing your experience with us.
I'm sorry to hear about the missing lug nuts in your order. We apologize for the inconvenience this has caused you. The missing lug nuts will be shipped to you shortly. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Exactly what i ordered
Great parts for the price. "
"***Update*** Carid very on top of problem once they became aware of it, kudos to them.
good overall experience except the return of cores, no instructs provided so they are still sitting on work bench"
“Thank you for sharing your experience with us.
We apologize for any inconvenience. The return instructions for core parts will be emailed to you within the next 3-4 business days.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Ordered on May 26. No status update, no shipping details. Just a void. Web site no help.
The product did arrive and is nice. It must be made to order or something. Customer serve did reach out and I have modified my review. I appreciate the contact. Will use again. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you're facing with your order. From what I see, it has already been delivered on 6/9/24. Please accept our sincere apologies for the inconvenience caused. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.
”
"Great fit right part and delivered on time"
"I am so glad I called custom flow. They have me Cardid for a source of the tailgate. I had previously called the different companies to offer one. Card I'd came thru. Thank you"
"Ordered. Was given a tracking number. Says label created and that’s it. I really regret ordering here and now am curious of if I’m getting scammed or not. "
“Thank you for sharing your experience with us.
I apologize about the delay in receiving your dash kit and for the inconvenience this may have caused. We appreciate your feedback and will take it into consideration for future product listings to ensure customers are properly informed of any potential delays, just sometimes the production disruptions occur that are beyond our control to predict beforehand.
At this point we can proceed with the cancellation for full refund or an exchange for some other part, I sent you an email with alternatives available with discounts applicable to remedy the delay and frustration. Please do not hesitate to reach out to us replying here or just checking your email inbox.
I look forward to hearing from you!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We're truly sorry to hear about the mix-up with your order and the difficulty you experienced trying to get the correct part. We understand how frustrating this situation must have been for you. From what I see, the replacement order has already been processed and should ship today, tracking number will be provided within 24 hours. No need to return the wrong part, you may keep it or discard. Please accept our sincere apologies for the inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”