"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Great service, great pricing. "
"Super fast shipping parts were as expected
Will def use in the future"
"Had the specific part I needed and shipping time was quick not to mention a painless experience "
"Less than 72 hours , purchased, shipped and installed!. The running boards look amazing. Thank you ! "
"I had help and the process was smooth hopefully future dealings will be the same. "
"BETH TOOK TIME TO UNDERSTAND MY NEEDS, EXPLORED MY OPTIONS, AND HIT A GRAND SLAM-HOME RUN!! THE CHAT LOCKED UP, I WAS STUCK
AND WAS UNABLE TO CONTINUE OR CONTACT HER. SO.. FROM HER END, SHE COMPLETED WHAT WOULD HAVE BEEN MY ORDER, SENT IT TO MY EMAIL, AND I SURPRISINGLY SAW IT, IMMEDIATELY PLACED THE ORDER. THIS PART I NEED IMMEDIATELY TO COMPLETE A RESTORATION FOR A SALE. IT IS SO TIME SENSITIVE THAT SHE MADE MY YEAR, SO FAR!! THANKS SO MUCH AND LOOKING FORWARD TO SPREADING THE WORD, AND DOING BUSINESS IN THE FUTURE!! THANKS MUCH BETH!!!"
"It was OK. Customer Service was nice though."
"Unfortunately our part did not fit despite description on website.
Had to go to website, call, send in pictures, wait for response and then wait for a return label.
I understand that people likely take advantage, but this was not the case and should have been a bit easier
I am updating this as the staff did reach back out and helped further. "
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with the return process. We strive to make it as smooth as possible for our customers, and I apologize for any inconvenience you faced. Your feedback is valuable to us, and we will use it to improve our procedures to ensure a more seamless experience in the future.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Recently placed on order but did not get email acknowledgement. I discovered I put in incorrect email address. Did a live chat with customer service informing them of my error. Gave her my order number and she was able to correct it immediately. Excellent service!!"
""Great Customer Service" provided by Conrad!"
"I went on to your website and bought a fuel cap for my 2010 Honda civic that the gas attendant broke it arrived in great time and while I was waiting for it I was able to adjust the cap and fix it so I didn’t need it anymore.
I applied for the refund and in no time at all had a swift response from your team
They informed me to keep the cap and it wasn’t necessary to return it.
I thought that was great as I ended up getting rid of the old one and using the new one.
Your team was extremely efficient and helpful and it is great to have that support these days as it is quite rare!!!!!
Thank you again and I will definitely be happy to do business with you again and recommend your company to my co-workers.
Kevin Tuite
***-***-****"
"Carid has wonderful customer service they get things done really fast and when problems came up with my order they got a hold of me fast. "
"Ordered a wood grain dash kit that’s going to take 3-4 weeks just to ship to me!!!! I really wish that it would have stated that it was going to take that long to ship, for the price I would have went somewhere else and would have received it already!!!! Probably won’t be buying here again !!!!"
“Thank you for sharing your experience with us.
I apologize about the delay in receiving your dash kit and for the inconvenience this may have caused. We appreciate your feedback and will take it into consideration for future product listings to ensure customers are properly informed of any potential delays, just sometimes the production disruptions occur that are beyond our control to predict beforehand.
As of now the listing has been properly updated and the adjusted time frames are listed (Manufactured - Ships in 2 to 3 weeks). We will follow up on the production schedules and do our best to ship out the part as soon as possible. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"This is my first time and I will keep using the service! Thank you for all good and on time service "
"very fast shipping and very informed about tracking"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear that the first order didn't fit your Tahoe as expected. The issue is currently being reviewed by the manufacturer and once we get the updates, we will contact you back right away. Please accept our sincere apologies for the inconvenience this may have caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”