"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Found what I needed. No problems."
"I purchased my seat covers and during checkout was told the seat covers would be shipped within 3-5 days. Three days after the purchase I received a notice that the shipping would be delayed 2 weeks. At the end of the 2 week period I was informed it would be another 2 weeks. Today is the new estimated shipping date and I have yet to receive a notice of additional delays or that it's been shipped. I'll update my review once my product arrives but as of now I am pretty disappointed in my overall experience.
Update: I never received the seat covers that were purchased. There were multiple delays and the communication from the manufacturer (CoverKing) was poor. I'd get a notice that it would be shipped on a particular date, that date would pass and I'd not get an update. I would then follow up to request the status of the order then after several days I'd be told it would be another 10 days. The customer service technician (Damon) was very responsive, he was not the problem at all. I would not recommend purchasing anything that CARiD sourced from CoverKing. Fortunately, the cancellation was fairly seamless."
"I am so happy with my order!!!"
"Ordered an item on 5/25/24. Item paid for on 5/26/24. Today is 6/5/24 and the item has NOT shipped yet. I'm very disappointed in the service and will not purchase from this company again. I will be sure to tell my friends about my first experience with your company."
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in your order shipment. I understand your frustration and apologize for any inconvenience this has caused. From what I see, the ordered item is made-to-order, looks like manufacturing process took longer than was expected. The estimated shipping date for your order is set on 6/07/2024. You will get an email with the tracking number within 24 business hours of the shipment. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Part did not fit though was advertised as proper fitment "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. We understand your frustration and apologize for the inconvenience. From what I see, the ordered product is listed to fit the specific OE (original Equipment) part number. Since the item did not fit, looks like the OE number of the part you were looking to replace does not match to the OE number specified in product description.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Never received my package. No communication from anyone after my issue was first reported. Had to settle for a refund after trying to work with 2 online chat member's."
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you experienced with your order. We apologize for any lack of communication from our end and for the inconvenience this has caused you. From what I see, the refund has already been issued. We will review our processes to prevent similar issues in the future. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Delicate part came in nothing but a plastic bag and got damaged . CARID only allowed a $40 shipping option and it came late and damaged. They request more pictures and then send a no reply email "
“Thank you for sharing your experience with us.
I'm very sorry to hear about the issues you experienced with your order. We strive to provide top-notch service and it's disappointing to hear when we fall short of your expectations. From what I see, replacement product is scheduled to be shipped today. You will get an email with the tracking number within 24 hours of the shipment. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The initial price of the product was reasonable and it did come fairly quickly but the cost for the shipping was absolutely ridiculous and I will never use Car Id again as a result."
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with the shipping costs. We strive to provide transparent pricing and affordable shipping options for our customers. From what I see, the shipping address for your order is in Canada. Unfortunately, the shipping cost is set by carrier and it is not something we can effect. I am very sorry. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our services. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"did not recieve a tracking number or confirmation on shipment had to contact them and try and see if had shipped "
“Thank you for sharing your experience with us.
I apologize for any inconvenience this has caused you. I understand how important it is to receive tracking information promptly. We are working to improve our communication process so that you and all our customers receive timely updates on their shipments. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I will see the wrong item, and I was previously told it would fit what I needed. "
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with the recent order. According to the product description, the ordered headlights are listed to fit 2008 BMW 3-Series Sedan with Factory Halogen Headlights, but we were informed that your vehicle is Convertible, not Sedan. That is the reason why the product did not fit. I am very sorry.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Dayco Ktc 1337 doesn’t fit a Subaru wrx 2015 and you garanteed it fit i want retire the product"
“Thank you for sharing your experience with us.
I'm sorry to hear about the fitment issue you experienced with the ordered product for your Subaru WRX 2015. Our goal is always to ensure our customers receive the correct parts for their vehicles, and I apologize for any inconvenience this has caused. Please reach out to our customer service team so we can assist you with returning the product.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Would love a refund or something been waiting weeks and nothing has showed up. No one gave me any updates on what’s going on or why my package is not here. Would love my money back."
“Thank you for sharing your experience with us.
We apologize for the inconvenience you've experienced with your order. From what I see, your order was shipped via UPS 1ZA5X0560351687442, delivered on 04/26/2024. If you have not received the package, please reach out to our customer service and we will file the Lost Package Claim with shipping carrier.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Customer service answer all my questions right away!! And they are willing to help the customer in any way they can,! "
"I had order a part and it was the wrong item, I called to cancel it but it wasn't canceled in time, so it was shipped out. I had talked with another customer service person the day before. I was told wrong about the email, so I called the next day and that's when I got Jesse. I told her my problem and she explained to me the policy of return and about the email, as well as, corrected my email, so that I would receive the return information to send it back. I understood that well."
"Recibí el penel pero digamos que un poco dañado lo bajron muy fuerte y en la punta del panel lo estropiaron no lo regreso porque necesito colocarselo al carro pero si que que responda con muneracion"
“Thank you for sharing your experience with us.
I'm sorry to hear about the condition of the product you received. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We are sorry to hear about the delays you have experienced with your seat covers. We understand how frustrating it can be to not receive your order as expected. Please know that we are working diligently to ensure that your product is shipped to you as soon as possible. We appreciate your patience and understanding during this time. If you have any further concerns or questions, please do not hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”