"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Randell help me with my order very nice guy"
"The sales/customer service for this company is oustanding."
"One of the items out of 3 in the same package from my order arrived damaged."
"Paid for items not even 1min later I cancelled because it was the wrong part , they still shipped out the part three days later and now I have to wait 9 days for my money back ….."
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you experienced with your order. Please accept our sincerest apologies for any inconvenience this may have caused. We understand your frustration and we will work to ensure this issue is resolved promptly. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Ordered passenger power mirror. Prompt response from Dakota who was thorough and knowledgeable."
"I had questions and they had answers! My rep was professional, informative and polite. Great first experience and will definitely be using them in the future for my needs !"
"He fix the problem right away with no issues thank you so very much "
"CARiD are good people that want to do things right and give a good value. I look forward to doing business again with them."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with your refund. The remaining amount will be refunded shortly. We apologize for any inconvenience this may have caused and appreciate your patience as we work to make it right.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Real ford parts! Reasonably priced as well."
"The package was in shambles. But the product
Was perfect "
"I had some issues but i was able to get it resolved "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your recent order. From what I see, the return paperwork for core was emailed to you twice, on 5/28 and on 5/30. Please advise if you received it?
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Bought a seat bottom 4/20/24 and realized 4/24 I had accidentally put wrong address. They send me an email 4/25 confirming address change but said theres a delay. A week later they send an email saying package was delivered but i didn’t receive anything. Turns out thry delivered it 5/2 to wrong address? Then tell me Im out of luck. With zero reason, just that they’re not responsible for after delivery. Sent me a pic of box on a door step."
“Thank you for sharing your experience with us.
We are truly sorry to hear about your experience. We understand that this situation must be frustrating for you. Please contact our customer service team so we can look into this matter further and see if there is anything we can do to help resolve the issue.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Everything I ordered fitted correctly"
"Exact parts, within a week"
"We got exactly what we ordered "
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear that one of the items in your order arrived damaged. We have already filed the Damage Claim with shipping carrier. Once claim is approved, replacement order will be processed. Please accept our sincere apologies for the inconvenience this may have caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”