"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Rep was very knowledgable and glad to help me. He understood my need and was of great help "
"Service is great I would recommend them "
"I called to ask a question regarding parts for my Volvo and Jeremy answered the phone call. Once he answered my questions, he offered to place the order for me and explain the tax and shipping amounts which I found the shipping was extremely reasonable! I ordered rotors and they very heavy items, so the shipping being only $13, I was very pleased! The order was placed in just 2 minutes or so and I was done. Jeremy also looked up the parts to ensure that it fits my car."
"I called with an inquiry and Dakota said let me help you and got my items ordered. He already had the part number and with in 2 minutes I was done. "
"The whole experience was bad the communication and still waiting on my item."
"Parts were missing in the initial order....2 weeks and no response....truck is undriveable until parts arrive."
“Thank you for sharing your experience with us.
I am sorry to hear about the missing parts in your order and the inconvenience it has caused you. Please know that we take these issues seriously and we are doing everything we can to resolve this matter as quickly as possible. I will personally follow up with our team to ensure that your missing parts are shipped out to you promptly. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"he reassured me everything was going to fit when I had my Douts"
"Sent wrong wheels for my order and took 5 days before sending me a shipping label and multiple phone calls and long waits on the phone. Will not be ordering wheels again from CARiD "
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with your recent order. We apologize for the inconvenience caused by receiving the wrong wheels and the delay in resolving the issue. Your feedback is important to us, and we will use it to improve our processes to prevent similar situations in the future. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered a set of headlights and they showed up at my house within 30 hours of ordering, highly recommended CAR.iD.com"
"It was great,everything was on time and fit"
"Got what I wanted at a great price "
"Send me the wrong part and I haven't heard anything from them I sent the part back still waiting for their email where I guess"
“Thank you for sharing your experience with us.
I'm sorry to hear about the incorrect part you received. Please accept our sincerest apologies for any inconvenience this may have caused. From what I see, the part is on it's way back to the warehouse. The replacement will be processed upon the return. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I recently ordered a product for my car from the online store, unfortunately the part wasn't what I ordered and it was damaged. I reached out to CariD and was helped by a young lady that understood my situation. My order has been resolved I really look forward to shopping at this site in the very near future. Thanks for taking care of the customer!"
“Thank you for sharing your experience with us.
I'm sorry to hear about your disappointing experience. The picture may not always represent the actual product, in this specific case it is schematic image. From what I see, the ordered product is direct OE replacement. Since the item did not fit, looks like OE part number of the ordered product did not match to your factory part OE number. Shipping damage is unacceptable, and I understand your frustration. Please know that we are currently working with shipping carrier to find a resolution and ensure your satisfaction. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Looks great . Only negative is there’s no bracket for the trailer plug"
"My oder was cancelled due to items not available even though the items were listed as “In Stock.” My order was split into 2 orders. The second order, took 2 weeks before it was determined one of the items was not available then they just cancelled the 2 other remaining items in this order without explanation. I had to contact customer service then they just said that one of the items was not available…I asked what about the other 2 items and no answer. Very poor customer service. I ended up ordering the missing parts from Summit Racing instead. Way better experience and immediate notification of tracking. Won’t order from CarID again unless I absolutely need to. And even then I won’t expect to get my parts."
“Thank you for sharing your experience with us.
We are truly sorry to hear about the issues you experienced with your order. We understand the frustration of expecting items to be in stock, only to have them cancelled later on. We apologize for any inconvenience this may have caused you. Your feedback is important to us and will be used to improve our services. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the negative experience you've had with us. We apologize for any inconvenience this may have caused you. From what I see, the replacement item has already been shipped out, UPS tracking #1Z6Y06R00304130313, estimated delivery today, June 06 between 1:00 P.M. - 5:00 P.M.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”