"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I first ordered the wrong seat cover, then I waited for my refund before I ordered the new seat cover. Just got my new seat cover and I’m very happy. They reached out to me because my review wasn’t great and corrected and helped me resolve the refund and gave me a little extra credit towards my new purchase. "
"Good services and information and they reply fast and keep you updated!"
"I love the dash covers. Every vehicle I had I always get them. They have my trucks looking exotic lol.. I get a lot of compliments. "
"the web site was light on information but the on line chat was excellent
the gentel man was very knolageable and helpfull with my questions"
"Went as planned and promised "
"Was able to select the size wheels I needed without having the site restrict the products I wanted to see to stock specs, fit was ensured and shipping was quick and easy "
"Taking to long to receive my parts. Been 12 days since i ordered them and still havent received them. Granted i had to adjust the order because of phone screwing up. Still should have been here by now. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your parts. Our team is working hard to ensure your order is processed as quickly as possible. As soon as we get the status updates on your order, we will let you know right away. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"No help from help phone line. Miss labeled my part. Still wouldn’t help me get a new part sent out in a timely manner. Person on the “help” line actually went out of her way to make it harder to get my part out of spite. Will never shop here again….. they asked me to update my review and I still feel the absolute same. The lady went out of her way to drag out my delivery. This place is trash and their customer service is worse. "
“Thank you for sharing your experience with us.
We are truly sorry to hear about your negative experience with our customer service. This is not the level of service we strive to provide to our customers. We apologize for the difficulties you encountered in getting a replacement promptly. From what I see, replacement is scheduled to be shipped on 5/31/2024. You will get an email with the tracking number within 24 hours of the shipment. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Sent the wrong part. Cant get them to issue a return label to get a refund. Customer service is horrible. Called multiple times and get same generic response to wait a couple days. They outsource the parts and when you contact the group who sent out the part, they have no idea who carid is. Update. They finally after a week sent paperwork but for a whole different item they claimed i recieved. Glad i saved pictures. Now they tell me its 7 days to make sure the incorrect part is in good condition and then 3-5 days for a refund to be issued. What a joke. The whole return process takes a month? "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you are experiencing with your order. Please accept our sincere apologies for any inconvenience this has caused. The return paperwork and label has already been emailed to you. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Went above and beyond -great service "
"After receiving the wrong Parts I'm having a heck of a time trying to get the right parts sent to me taking too long for return envelope and getting my parts to me this slows down my business send me my parts!"
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you've experienced with your order. We sincerely apologize for the error and the delay in resolving the issue. The replacement order will be shipped today. No need to return wrong product. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I initially bought the Ford rubber mats but immediately took them back because they did not fit well. After using some cheaper rug style floor mats for the first year I finally decided to purchased the rubber mats by WeatherTech. I'm completely happy with the custom fit and quality of the mats. Great product!"
"... received the part ..."
"He was Really helpful and Paitent on the phone and help answer the questions I had. Would like to order threw him again so I already left a message !! Glad I found this website and a contact to help fix my car cause am going to need some parts! A bear broke into it and broke a lot of plastic things and clips is next ! Thank you krueger "
"Karla knew how to take care of my wish and get my order right after my mistake. Great job"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We're sorry to hear about the delay in processing your return and the challenges you faced in contacting us. We understand how important it is to receive your refund in a timely manner, and we apologize for any inconvenience this may have caused. If you have any further concerns or need assistance with anything else, please don't hesitate to reach out. Thank you for your feedback, and we appreciate your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”