"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"It’s just awful. Been waiting for like 2 weeks for a replacement and when i contacted them, they JUST put in an urgent request. Thought they woulda done it before when I first called about my product being faulty. Very frustrating and annoying. "
"I ordered a part, it was not what it was sold as, it did not fit. I checked to see if I ordered the wrong part and I did not. I tried to see if would fit anywhere on the A/C circuit, I doesn't. Your customer service rep told me that the freight was not refundable and it would cost me $12 to return it since the part was only $6 and the shipping was $13. When asking where should this part fit, they had no answer."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. We understand your frustration and apologize for the inconvenience. From what I see, the ordered product is listed to fit the specific OE (original Equipment) part numbers. Since the item did not fit, looks like the OE number of the part you were looking to replace does not match to the OE numbers specified in product description. Please reach out to our customer service and we will gladly assist you with the return of the product and getting refund.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I’ve been a customer for 12 years. I’m done."
“Thank you for sharing your experience with us.
I'm sorry to hear about your negative experience with our customer service team. We strive to provide the best service possible, and it's disappointing to hear that we fell short in your case. If there's anything specific you'd like to address or any feedback you'd like to share, please don't hesitate to reach out. We value your 12 years of loyalty and hope to have the opportunity to make things right.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Part came broken in the box. No shipping damage. Looks like whoever put the part in the box may have shoved it in there and broke a plastic piece. Customer service was great though. Handle the situation quickly but unfortunately I had to get the part elsewhere because I needed it right away. Update to 4 rating from a 2 because of the prompt customer service team taking care of my concerns."
“Thank you for sharing your experience with us.
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. We strive to provide high-quality products and are disappointed to hear about your experience. From what I see, the manufacturer agreed that the part was damaged in transit and shipped replacement product right away. If you have any further concerns, please do not hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Very professional I’ll be using them more often and any other supplier."
"I was purchasing a few things for my husband for his truck after he’s been in the hospital for a year he can finally drive so a Father’s Day gift ! I don’t know a whole lot about trucks and Christian was so helpful and guided me through! "
"I needed some center caps. The whole process from start to finish was easy.
Thanks to CARiD.com"
"Great prices , great info, I have never had lifted truck , bought the Grumper bumper, 22 inch rims 35 inch tires and 4inch BDS performance lift with coilovers and fox res. On back. Give pics when it’s done. Thanks Guys! "
"Original part and super fast the delivery."
"This experience has been horrible. I will never use CARID ever again. Provide products that don’t have all the necessary tools. The item the box has been in look like its kicked and thrown around. Very disappointed."
“Thank you for sharing your experience with us.
I'm sorry to hear about the negative experience you had with your recent purchase. We strive to provide high-quality products and exceptional service to all of our customers. From what I see, the return has already been requested. The return paperwork will be provided within the next 3-4 business days. The full refund will be issued upon the return. Your satisfaction is our top priority, and we value your feedback.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"James was exceptional and genuinely concerned and gave great advice."
"We are shopping for a hood for our 2004 Tahoe. Dina contacted us even though we did not complete our order. She was wonderful. We are getting tires this week, however when we are ready we will definately contacting Dina to finish the sale. Her service was beyond compare."
"I originally ordered a part for my car but for some reason the website displayed 1 part as two different parts. I had to return the first order which they made very easy, then placed a new order which will get to me faster. Staff were very helpful and polite "
"I’m giving this a neutral rating because my part has not shipped yet. When I check the status of my order, I get a status or Processed (whatever that means) and the expected ship date is always the next business day.
Update - Mishaps are inevitable, but what is important to me is how companies address them. In this case, I was almost immediately contacted by Jesse, a customer service representative. Jesse let me know that the issue was being looked into and yesterday I was informed that my order has shipped and I was offered a $25 discount on my next purchase. Companies that take care of their customers should be rewarded. I will certainly be coming back for future purchases.
Thank you Jesse!"
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay with your order. I understand your frustration with the repeated estimated ship dates, and I will look into this issue for you to provide an accurate update on the status of your part. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Item came damaged, wrote customer service for a replacement, they responded quickly and said I’d be emailed a return tag and I would have a replacement sent once they received the damaged product.
I’ve yet to receive a return tag and it’s been about a week. Item is a rock and bug protector for the hood. I sent pictures with the product still in the plastic wrap with clearly visible crack. Good customer service would have a replacement in my hands by now.
I’ve purchased a lot of product from them over the past several years without problem, this is the first time requiring customer service assistance. Now that I know how they roll, it’s unlikely that I’ll buy again. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with the damaged item you received. We apologize for any inconvenience this has caused you. Please provide us with photo clearly showing the condition of the shipping box and it's tracking number. We value your continued support as a long-term customer, and we will do our best to resolve this situation promptly for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I apologize for the inconvenience you've experienced with the replacement process. We strive to address issues promptly and efficiently, and I'm sorry to hear that your expectations were not met in this instance. From what I see, replacement order has already been shipped out and is currently in transit to you, estimated delivery today.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”