"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"It's shipped seperate no tracking updates on part of my order apparently showing up a week later than most of order....I live in an apartment so I kinda wished there was a different type of packaging so everyone doesn't see 600 dollars worth of merchandise sitting outside "
"Paid 2 something for the bumper then charged 300 for shipping not even enough lip to bolt to the car DO NOT BUY unless you can afford to have the bumper built up with fiberglass there mold is shot."
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with the bumper you purchased. The product description states that due to the material and processes used in production, products will not be a “direct bolt-on.” Duraflex products may need prepping, sanding, shaving, filling gaps, and/or other body work. Modifications may include removal of the reinforcement bars, bumpers, turn signals, and other safety equipment on the vehicle. Duraflex highly recommends that a professional “custom” shop with fiberglass body kit experience perform the installation. Auto shops experienced in OEM installations may not be experienced in aftermarket fiberglass installations.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Needed a part for my car and Randall went way beyond in helping me find one .his knowledge and patience was definitely a breath of fresh air as I know nothing about cars or parts... definitely will be back to order all of my car parts from now on THANK YOU RANDALL!!!!"
"I ordered a part that was described wrong. It did not fit. Called and inquired about the description being wrong. They could not figure out the right part from description. I asked for a return. They wanted to charge me $16 bucks for return and it seems to me it is their fault. Asked for a manager and they said their was not one to talk to. Bad way to do business. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. We understand your frustration and apologize for the inconvenience. Please reach out to our customer service and we will gladly assist you with the return of the product and getting refund.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Do not buy from these people they will send the wrong part and not make it right"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. We understand your frustration and apologize for the inconvenience. Please reach out to our customer service and we will gladly assist you with the return of the product and getting refund.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The bottom side of the hood underneath the vent area was very rough Cut. It’s gonna take a lot of work and money to make it look acceptable. Also do that cut the hood is very flimsy and that area almost to the point of wanting to crack in half. "
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with the hood you received. Please note that due to the material and processes used in production, products will not be a “direct bolt-on.” Duraflex products may need prepping, sanding, shaving, filling gaps, and/or other body work. Modifications may include removal of the reinforcement bars, bumpers, turn signals, and other safety equipment on the vehicle. Duraflex highly recommends that a professional “custom” shop with fiberglass body kit experience perform the installation. Auto shops experienced in OEM installations may not be experienced in aftermarket fiberglass installations.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The part I ordered didn't fit, had to run to the nearest auto parts to get one that did, that cost me more time and money. "
“Thank you for sharing your experience with us.
We're sorry to hear about the inconvenience you experienced with the part not fitting. Please reach out to our customer service team so we can assist you with a return or exchange. We want to make sure you get the right part for your vehicle without any additional hassle.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I placed and order but you did not show shipping until after I agree to it, and the shipping was 4x the price of the item, it was on weekend, and the process to cancel was basically reach out via phone, and of course you are closed on the weekends. You made it such a hassle, and the shipping cost was so over the top. I will never shop with you again."
“Thank you for sharing your experience with us.
We apologize for any inconvenience caused. The shipping cost can be found in the shopping cart. Once the shipping address is added, it is automatically calculated and displayed in the right corner of the screen right before you put in your credit card information or select any other payment method.
As for the cancellation, it is possible in multiple ways, the order can be cancelled in My Account or you can submit request in Help Center branch on our website. You can also cancel the order via phone, our live chat, email or simply leave voice message.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"NONE OF THE PARTS FIT THE CAR YOU SAID IT WOULD FIT. 50 dollars on 2 wheel bearing kits for what?!?!?!?"
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you encountered with the wheel bearing kits you purchased for your 1982 Datsun 280zx. We understand your frustration and would like to assist you in finding the correct parts for your vehicle. Please reach out to our customer service team at your earliest convenience so we can work on resolving this issue for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Wrong part. Correct part number "
“Thank you for sharing your experience with us.
We apologize for the inconvenience you experienced with receiving the wrong part. Please reach out to our customer service team with the photos of the received part and part number so we can assist you in getting the right item promptly. Thank you for your feedback.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Procrastination when seeking answers for my concerns. I felt like I was being “gas lighted”"
“Thank you for sharing your experience with us.
We apologize for any delays in addressing your concerns. Your feedback is important to us, and we take your experience seriously. From what I see, our customer service representative has contacted you to notify that the ordered product is temporality unavailable and offered alternative options. Since we did not get the response from you, the order has been cancelled and the refund will be issued once you close the dispute.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Do not do business with this company, they will tell you anything to get there sale and if you don’t need it and send it back they haven’t refunded my account still after 10 days and if you call them they give you the run around and if I could give them a minus 10 I would. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you're experiencing with your return and refund. From what I see, the item was returned on 5/21. According to our return policy, the refund can be issued upon the return and inspection of the product, usually it takes 3-5 business days. Your refund has already been issued.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered a luk clutch for my car, but ended going with something different and decided to order something else. Luk had already sent the clutch but was able to return it and get a nicer one thanks to the carid customer service they helped me quick and fast."
"Got my rims. No lug nuts. Was charged for them!!"
“Thank you for sharing your experience with us.
I'm so sorry to hear about the missing lug nuts with your recent purchase. From what I see, you have already requested the cancellation of missing installation kit. The full refund for the product will be issued once the cancellation is completed. We apologize for any inconvenience this may have caused and appreciate your understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The purchase and shopping on CARiD was good; CarID products were very well laid out on their website. Ordering was good and easy. Notification and updates of shipment were good, and I received status updates on the order until delivery, that was good also as it had tracking information on the shipment. However, it appeared the automotive hood product was damaged during shipping. Not really CarID's fault, but more possibly the shippers fault. However who's really to say... Maybe it would be good if the products like Automotive hoods and fenders are packaged in a way that doesn't arrive damaged. Maybe the shipper could ask for better shipping prepared products from CARiD, who knows? After the damage photos were sent to CARiD, my body shop indicated it would be a $300 repair to get the hood back to A+. After sending the photos to CARiD customer support, their resolution was $50 and a $20 gift card. I accepted this as a remedy as the hood was already delivered and the driver had already departed. I didn't have a whole lot of choice in the matter. So what was a $662 purchase, shipping included, turned into a $892 purchase after all said and done. The good news is customer service handled the issue. The bad news is that it made it much more expensive to get a good new BMW replacment hood delivered than I thought it would.
Probally, the best idea moving forward would be; to simply make better shipping crates for products being shipped.
CARiD deserves a good overall rating... even though the hood was considerably more than I thought it would be at the end of the day.
"
“Thank you for sharing your experience with us.
We apologize for the inconvenience caused by the damaged hood you received. We appreciate your feedback and are glad to hear that your overall shopping experience with us was positive. From what I see, you have already communicated to our customer service team and decided to keep the part and fix the issue locally. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you experienced with your recent order. We appreciate your feedback and will take your comments into consideration to improve our shipping process and packaging options in the future. If you have any further concerns or need assistance, please don't hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”