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Product & services pricing
3.47/5
Chance of future purchase:
3.34/5
Shipping & packaging:
3.33/5
Customer service:
3.35/5
Return/Replacement policy:
3.05/5
Featured Review


Verified
5/5

2024-05-27

Simple and quick

"Everything was great log on to CARID website pick the rims I wanted ordered them once that was done I spoke with a wheel specialist we completed my order and I just received my new rims in excellent condition no damages to be seen going to do my wheel fitting this week and if all goes well mount my tires."

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Verified
5/5

2024-05-27

As expected!

"They kept you informed of when the items will be delivered or when there is a delay. Items came secure and in good conditions. It is good to shop through CARiD. "

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Verified
5/5

2024-05-27

Great customer service

"I happy with shopping I like the prices"

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Verified
5/5

2024-05-27

Great service and part of order arrived asap.

"All was excellent and took care of all in a very professional and timely manner.
"

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Verified
5/5

2024-05-27

Customer service experience

"I received some of the greatest service from this company while I didn't fully understand what I needed she was there to guide me and be honest about my delivery date I was reassured that I would be taking care of "

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Verified
5/5

2024-05-27

Westin max winch tray.

"I found the part I was looking for Paul assured me it was in stock so I ordered it. "

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Verified
5/5

2024-05-27

hit a deer, feel guilty, secret birthday gift on borrowed card, hurry up rush hush, OH CRAP!

"So, was in a bit of a rush - had sneaked down to my Sissy's house to order a surprise 'age advancement' present for the Hubby (he's just beat level 65 but 'old man's' hip is going so really needs some lower seats and smaller steering wheel to get in and out of our bug 'efficiently'. The other tidbit of info you need to know is we've owned somewhere between 7 and 12 VW's, give or take 'a couple 'a four. (And, he's currently replacing a driver side fender on this car 'cause wifey (me) plowed into a 6 point buck, oooopsie, but yummy)

Got the seats in my cart and could NOT find the installation brackets (hurry hurry)! Pulled up a chat with Brandon. He asked about three questions (one to which i answered '71...which was the red beetle...but i am ordering for the yellow beetle) - and in a few minutes he e-mailed me a link to my cart and INCLUDED a discount - which meant i could buy the steering wheel, too. I'm quite elated. FIVE STAR rating for BRANDON!!!

Wrapped up the 'rushed' order, left Sissy a bit of cash to reimburse her credit card and went quite smugly on my way. Bit later that evening, sitting on the couch, a panic sets in when i realize my date error. Quickly pulled up another chat and Rachel Hernan answered. Explained the 'hopeless' dilemma. Steering wheel and seats would be fine, universal fit. Adapter fine, fits 71 to 73. BUT THE CUSTOM MADE, NON REFUNDABLE, NOT RETURNABLE seat installation brackets were '71/72 AND I NEEDED '73!!!!! OH CRAP - can you help???

Caught the order in time!!!! Once again, only a few minutes and few questions later (to which i correctly answered '73 this time) and a cancellation/replacement order were complete along with another coupon 'ta boot'. THANK YOU!!! FIVE STAR rating for Rachel, too! A smooth, glitch free transaction, (which had worried me since it was on Sissy's card).

Can't say enough good things about you folks there. Thanx just doesn't seem adequate. PIZZA AND BEER FOR EVERYONE.

Brandon, Rachel, you both rock - and i am sure your team mates are all just as outstanding.

Cheers to you all,
Shari (Cynthia is my Sissy's name)



"

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Verified
5/5

2024-05-27

fast service, good price

"I ordered APG running boards for a 22 Ford Explorer. Price with shipping was better than some other sites with free shipping. Boards came from Ontario CA in less than a week. Very happy with the packaging and the boards."

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Verified
5/5

2024-05-27

Good experience

"My order showed up quickly and exactly what I ordered. No issues at all."

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Verified
5/5

2024-05-27

Great stuff

"All good , easy quick , done !! "

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Verified
5/5

2024-05-27

right part every time

"perfect fit delivered part on time very happy with results"

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Verified
5/5

2024-05-24

Fast and simple

"I called and ordered a set of wheels. Jared was very helpful and even saved me some money. "

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Verified
5/5

2024-05-27

Good customer service

"I had some questions and needed to find something. They found it for me. I ordered it later and it was delivered fast. Thanks guys!!"

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Verified
1/5

2024-05-26

No Status

"Evidently you haven't looked at the status of my requisition. The part was ordered on 5/14/24. The estimated shipping date was 5/16/24. Talked to customer service around 5/21/24. They said check back in a couple of days. No status still. Can we cancel the requisition and process a refund."

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Rep reply posted 2024-05-28
A rep from CARiD.com, AliceCARiD, has responded:

“Thank you for sharing your experience with us.

I'm sorry to hear about the delay in receiving an update on your order. We understand your frustration and apologize for the inconvenience this has caused. I have already requested the cancellation. Please allow 5-7 business days to cancel the order and issue the refund. Thank you for your patience.

If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.

Thank you. Have a good day!
 
Sincerely,
Voice of Client, CARiD.com.”


Verified
5/5

2024-05-26

My CAR PART GO TO STORE!

"Been a customer for years and have never had a bad experience! Thank you CARID!"

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