"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Been a customer for years and have never had a bad experience! Thank you CARID!"
"The customer service team did an amazing job "
"Is a bad experience, I promise time for a customer and now I have to give excuses because of the delay of CARID."
"The chrome piece on my rear bumper was hit by a shopping cart and visibly damaged. I tried several times to repair it and failed several times. I also priced to have it replaced to find the cost was quite high. In desperation I finally shopped on line for the part.It was easy with Carid to order and the price was reasonable .It was replaced by my handy man and ended months of frustration.
Thank You Carid."
"Direct fit part, not direct fit, after multiple pictures to address issue simple email response basically saying you need to buy additional products to make it fit, obviously not direct fit"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you've experienced with the product you purchased from us. We apologize for any inconvenience this may have caused. As manufacturer informed, you can just use the factory nuts to complete the installation, so no need to buy additional products. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team for assistance.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"On the website, it says this part is made for my vehicle, when it is not.
The return process is terrible, so I will just try to sell online."
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you experienced with the part not being compatible with your vehicle and the challenges you faced with the return process. We understand your frustration and apologize for any inconvenience this may have caused. If you need any assistance with the return or have any further concerns, please feel free to reach out to us for support.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Parts arrived on time and in good condition I'm very happy with the speed and convenience of the transaction. "
"Parts ordered were correct. Fit perfectly in my BMW X6."
"I have not received my merchandise yet, and when I called to see where it was no one had the sense of urgency to find it. It. They said they were going to call me back with in 48 hours and I still haven't heard from them.Needless to say, this will be the last time that I order through this company.... First time and last time! I've heard the first impressions but this is ridiculous."
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your merchandise and the lack of urgency in our customer service response. This is definitely not the experience we want our customers to have. Please accept our sincere apologies for the inconvenience this has caused you. From what I see, the tracking numbers for your order are already available. They will show the delivery date shortly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I was happy it got here b-4 its due date fast& accurate service
Will order again."
"The delivery was super fast, as it arrived 2 days after ordering. It fit our vehicle well! Very happy with the purchase."
"The prices of the items I purchased (oversized pieces like a front spoiler and side skirts) was very competitive despite there being a shipping charge added. However, it worked out very well since I had to return one of the items and they promised to send me a return label free of charge. They will only charge me a $12 fee on the return. I'm very pleased with the purchase experience and especially with their return policy. "
"Feeling very good with the product I purchased, also the whole process was very simple. "
"I was surprised at the promptness given my email questions. Very
good customer service. Damon was extremely helpful.
"
"I was able to get my order taken care of quickly as I made an error ordering the wrong shade. Representative took care of my error quickly & was able to correct my mistake & order the right window shade. "
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you've experienced with your order. We are currently working with the manufacturer to have the missing product delivered to you as soon as possible. We sincerely apologize for any delay and appreciate your patience as we work to resolve this issue for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”