"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I have not received my order. It’s a hand full of days behind. No real help when I reached just that we are waiting with no explanation "
"Service was great. Website easy to navigate and delivery was quick."
"They said my part fit but it doesn’t"
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you've experienced with your recent purchase. We apologize for any inconvenience this may have caused you. Please reach out to our customer service team so that we can help resolve this issue and ensure you receive the correct part for your vehicle. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"They are unpleasant and very uncooperative, I needed a return and they were very arrogant they insisted I ordered the wrong item when I asked for a return. They told me I could send it in, but they would have to inspect it. If they found something wrong with the item or looked used during the inspection, they would not return the item back to me, that is would get discarded. Remember that this is an item I purchased and belongs to me, it’s my property at this point . They also said I would be out my money, I told them I would cover the shipping back and they would not do that.
Stay clear I would give them business if they were the last place on earth."
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with our customer service. We strive to provide excellent service to all our customers, and it's disappointing to hear that we fell short in your case. We take all customer concerns seriously and will address the issues you've raised to improve our services. If you have any more details or would like to discuss this matter further, please do not hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Received with no damage and quick service. Perfect fit!!!"
"Made a purchase 5/3, received no email receipt, no tracking or shipping info. After a week of nothing I logged in and chatted online to find out what was going on and was told that order couldn’t be filled. No cancellation email received, no refund generated. I was told a refund would be 3-5 business days. It’s been another week, no refund issued as of 5/17. This is not what I’ve come to expect from an online retailer. If I could give negative stars, I would. "
“Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience you have experienced with your recent order. This is not the level of service we strive to provide to our customers. We understand your frustration and we are working diligently to resolve this issue promptly. Please know that we are actively investigating the delays with your refund and we will ensure that it is processed as soon as possible. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Ordered 2 different trim pieces for my Silverado (Driver and Passenger) ended up with 2 of the same side. Passenger side. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the mix-up with your order. Please contact our customer service team as soon as possible so we can arrange for the correct part to be sent to you. We apologize for any inconvenience this may have caused and appreciate your understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Still waiting on part of my order "
“Thank you for sharing your experience with us.
I apologize for the delay in receiving your order. Please provide me with your order details so I can investigate this issue further and provide you with an update on the status of your missing part. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"When I called to check on the status of my order the lady was rude and when I received my rims 1 was dented and another was scratched! "
“Thank you for sharing your experience with us.
I'm sorry to hear about your negative experience with our customer service and the condition your rims arrived in. Please accept our sincere apologies for any inconvenience this has caused. We would like to address these issues and work towards a resolution for you. Kindly reach out to our customer service team with your order details so that we can assist you further.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"it was easy buying but it’s unfortunate they sent me the wrong side. The agents are nice but they take a very long time to get back to you and it’s tedious exchanging the product. I just wish I could have gotten what I ordered in the first place it’s hard enough being stressed having to buy a part "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with the part you received. We understand how frustrating it can be to receive the wrong item and we apologize for any inconvenience this has caused. We appreciate your feedback regarding our customer service response time and will work to improve in this area. Please reach out to our customer service team for assistance with exchanging the product and ensuring you receive the correct part as quickly as possible.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Took my money and I didn't receive my product. "
“Thank you for sharing your experience with us.
We are truly sorry to hear about the inconvenience you experienced with your order. We understand how frustrating it can be to not receive your product after it was on backorder. Please reach out to our customer service team with your order details so we can assist you in resolving this issue promptly. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"It's hard speaking with employees that have bad broken english about a defective part... STILL WAITING over a week for you guys to pick up the defective part I paid over 600$ for I am now waiting over 3 weeks and I still have a defective parts please do a better job on taking care of customers that spend thousands of dollars off your site "
“Thank you for sharing your experience with us.
We apologize for the inconvenience and frustration you have experienced with the defective part you received. We understand your concerns and we are working diligently to resolve the issue promptly. Our team will follow up with you to ensure the defective part is picked up and replaced as soon as possible. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The fenders are not even close to fitting. The lines are not right and one fender does not even have the bracket to bolt on to. They are going to tske tons of sanding and work to attach"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you've encountered with the fenders you received. This definitely doesn't meet the quality standards we strive for at CARiD. We appreciate your feedback, and we'll make sure to address this with our team to prevent similar issues in the future. If you need any further assistance or have any questions, please don't hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Called Carid about the Running Boards ordered because they were not sitting correctly about installation. First time I had called they were apparently very busy and after an 1/2 hour of waiting on the phone being put thru the endless recording loop, I hung up and would try the next day. Finally got thru to an agent in Customer Service Install Dept.
The Running Boards that I had ordered would not sit right on my vehicle. Carid said to send in photos and an exclaimation of the problem in which I did. Got an answer the next day after Carid communicated to the manufacturer of the Running Boards not sitting properly. Had a choice to be reimbursed or just shim them up to make level. We kept the Boards and just shimmed them up. But at least we were given that option to return them since it was a manufacturere's problem."
"Great fast shipping great product low price "
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your order. I understand how frustrating it must be to not have clear information about the status of your purchase. From what I see, the order was placed for wheels & tires full package with mounting and balancing. This is a 2-step process and we notify about this. First the wheels and tires arrive to our warehouse where they are fully assembled, only after that they are shipped to you. We are truly sorry for any inconvenience this may have caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”