"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I needed a new grille for a customer that had a crashed Silverado in their shop. The OE part was discontinued. I called and Dina was very helpful in locating a suitable replacement. The purchase process was easy with her guidance. A few days later my grille arrived just as expected. The grille went on the vehicle without any issues. Happy Parts Manager, Happy Body Shop Owner, and a Happy Customer. "
"I ordered 3D floor mats for my 2020 Ford Escape Hybrid. The product arrived quickly and in good order. These fit tightly and exactly in the floor board. All the dirt and sand that gets carried into the car on shoes is captured on the mats and it makes cleanup so easy. These help make the inside look so good and the price on these was less than the more advertised custom made mats."
"Waiting for return labels "
"Good all around experience.
"
"My stainless steel CB antenna was bent slightly on arrival. The packaging was basically a long envelope made of cardboard. I believe a more substantial box would have prevented the slight damage. Currently waiting to hear whether I’ll get any refund.
Update. Two days later, I still don’t know whether they’ll refund my shipping cost but my review was negative enough that they responded and offered an apology and a gift certificate. So that definitely helps a little bit. Bumped it up to 4 stars overall now instead of 3. "
"On the East Coast never imagined getting the product so quick from a local distributor. "
"Customer support doesn’t care to listen to your problems, just continue to lead you on."
“Thank you for sharing your experience with us.
I'm sorry to hear about your negative experience. We take customer service very seriously and want to address any such issues as missing parts promptly. We are currently working with the manufacturer to have the missing items shipped to you as soon as possible. We appreciate your feedback and apologize for any inconvenience this has caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Everything was on point need to come up delivering to a place to pick up my neighbors look out for me lol "
"I love this place. I would recommend it definitely. "
"Randall provided us good customer service "
"Fast shipping and great product."
"Not a good experience because items were so late that I had to cancel the items and when I called for information, the lady was rude and didn’t send me the email she said she was going to. Don’t shop here"
“Thank you for sharing your experience with us.
We're truly sorry to hear about the negative experience you had with your order. We apologize for the delay in receiving your items and for the unsatisfactory customer service you encountered. This is not the level of service we strive to provide to our customers, and we appreciate you bringing this to our attention. From what I see, the full refund has already been issued. Please check your inbox for the details as well as compensations offered for the inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Ordered a part paid for it and then was told later by someone at Carid that they don’t ship to Hawaii anymore. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you experienced with your recent order. We just recently updated our shipping policy and your order was placed just within that short time frame when we were updating our website and that's why the system automatically processed your order. But from what I see, once we verified the order needs to be shipped out of the continental US, we immediately cancelled the order and refunded your account. Please accept our sincere apologies for this confusion.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I found what I was looking for, very good selection. Product arrived in perfect condition, and fit the car just right. "
"Unfortunately the item did not fit my truck but I received the item as described and the return was very seamless."
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with your antenna's packaging. We understand the importance of items arriving in perfect condition. Our team will be happy to assist you with a refund or replacement. Please reach out to us directly with your order information, and we will work on resolving this for you. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”