"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Ordered product came on time and fits like OEM"
"Website was easy to use. The headlights arrived within several days of ordering and came well packed and arrived undamaged.
Despite the rather onerous installation that the new F150 headlights require, the Spyder headlights work great and appear identical to the factory installed headlights at a price that considerably less than what the Ford dealer’s charge. "
"Did not install yet but service was exceptional. "
"I received a part I order in more like 9 business days rather than 3-5. after two weeks of waiting, I finally received the part, but in terrible condition. I could not accept the part and had it returned. Before they can send me a new part or give me a refund, I was told I now have to wait another “3 to 5 business days” for car ID to do an investigation. The entire process has been frustrating to say the least."
"Great shopping experience. No issues"
"Rap was very helpful in solving my issue"
"Not expecting what I got..but you get what u pay for "
"Ive ordered regularly from CARID. The web site is easy to use and easy to search. The service has always been prompt, the parts ordered have always been the correct parts, exactly as described and quality has always been good."
"Purchase was great however shipping has been a hassle had to keep reaching out over 4 times to see when my order would ship. Kept getting told should receive a email within 24hrs never did until my 5th time reaching out. "
“Thank you for sharing your experience with us.
I am sorry to hear about the inconvenience you experienced with the shipping of your order. We apologize for any delays and lack of communication regarding your shipment. From what I see, your order has already been shipped out and is currently in transit to you. We appreciate your feedback and will use it to improve our processes to ensure a smoother experience for our customers in the future. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"She is amazing and ended up meeting Me with such great expectations of the new products that I just ordered while providing me the best customer service I've had in a long time."
"Very good product and great customer service "
"Item fit perfectly,easy installation."
"He helped me with the questions and instructions I had as soon as possible."
"Unfortunately I ordered a window motor from another company ant though it would be a breeze to install. WRONG. I was advised to get the entire assembly so I found CARiD stating I could receive it the next day. I ordered it, received it THE NEXT DAY and replaced it within a half hour. An awesome an incredible experience from a complete that delivers what they promise. Meven thoug the wires were a bit short I was able to rig it for working like a new window. Thank you CARiD. I hope I need you again. Joe Wilson "
"I found and ordered factory replacement parts for my 2017 Toyota Tundra. The parts arrived promptly, and installation was a breeze. Once I installed them on the rear bumper, they looked great."
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I apologize for the inconvenience you experienced with your recent order. We understand your frustration and did our best to resolve this issue promptly. The full refund for the damaged item has already been issued. Thank you for your patience and understanding during this process.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”