"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Shipping was fast. Fits well. "
"When a business is buying or customers tell the truth from the start. If you are not sure of a shipping date don't tell us what a third party guesses tell us that you can't get an exact date. "
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with our shipping estimates. We understand the importance of clear communication and accurate information regarding delivery dates. We will address this issue with our team to ensure more transparency moving forward. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"No advantage to buying directly from the vendor. Product delayed, not clear if it would have been delayed had I gone straight to the vendor."
“Thank you for sharing your experience with us.
We apologize for any inconvenience this may have caused you. The order is placed directly with the manufacturer's factory. The delivery timeframes on our side match to timeframes if you ordered directly from the mentioned vendor because all the parts no matter whether you buy them from us or from different vendor are shipped from the same one factory. And we advertise on the product page that that the item is manufactured. We strive to provide the best service possible and we appreciate your feedback. If you have any further concerns or need assistance, please don't hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Shipping is taking a long time and changed eta 3 times and still haven’t got my item yet"
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your item and the inconvenience it has caused. From what I see, the ordered product is freight (oversized item). In accordance to our policy, we notified you prior to placing the order that for freight items delivery should be scheduled by the receiver (you).
All the freight shipments require the delivery appointment to be scheduled. And it is up to you when the item will be delivered. You can schedule any day and any time.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Still awaiting a response on the defective parts I was sold. No follow up no solution. Horrible experience "
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience. From what I see, not all the requested information (images) was provided to complete the warranty claim. Please provide the requested images as soon as you can and once we get them, we will be able to address the issue promptly. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Shopping experience was good. But you have not shipped the product."
“Thank you for sharing your experience with us.
From what I see, you placed 2 orders with us. First one was placed on 5/08 and delivered on 5/15. For this order you have received the review request. And the second order was placed on 5/16, it is is scheduled to be shipped on 5/22. We have not sent the review request for this order yet. Both orders were placed for cargo mats by same brand.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"It was great I had a question regarding my 07 Silverado classic crew cab and he was more than glad to help me out"
"It was quick & easy. I love the experience "
"I was leery using an online auto parts site. Never had to do that before. Christian put me at ease. He was very knowledgeable and guided me through my purchase. Perfect transaction."
"Mauricio was very knowledgeable on all the topics I was asking questions about. Mauricio was professional and ensured I was satisfied with my purchase and even opened the door to be a point of contact if I was not 100% satisfied."
"Ordered some car parts for my civic, day of order I later found out they were incompatible. I quickly called customer service and was greeted by Raymond who very promptly solved my issue. Great service 5/5!"
"Fast easy and reliable already looking into another purchase!"
"After I placed my order, it was at my door in less than 48 hours. "
"Jam understood and serviced all my needs with attentiveness and great professionalism, would def do business with again"
"In 2 days I received my item. Geekparts let me down on the shipping side.It took over 5 days plus for me to receive my item."
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
Thank you for your feedback. We apologize for any confusion regarding the discount and appreciate your positive comments on the fast shipping and product fit. If you have any further questions or concerns, please don't hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”