"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Horrible experience, would never ever recommend to anyone. Part came in a damaged box, the part was also significantly bent. I emailed right away with photos. It took over a week to be approved for for a refund when the product was clearly damaged!
Could not understAnd employees either!
Terrible customer service!"
"Still haven’t gotten my order been waiting a month"
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay with your order. Please provide me with your order number so I can look into this issue and provide you with an update on the status of your order. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Ship date of May 10th. Called operator who was very nice at caring, and they informed me the item was in stock, but had not shipped. She was notifying another system about this. She said it could be 2 or 3 business days to hear something. Sad that a part that should only be 12 bucks, as all the similar ones for just a model year different are only 12, is over 120 dollars and still don't have yet."
“Thank you for sharing your experience with us.
We're very sorry to hear about the delay in shipping your item. We understand your frustration and we apologize for any inconvenience this may have caused. Rest assured, we will do everything we can to expedite the process and get your order to you as soon as possible. Thank you for bringing this to our attention, and please don't hesitate to reach out if you have any further questions or concerns.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I called to ask for a product. The agent had patience with me and was very helpful and kind. As s senior citizen is always very refreshing to find people who take the time to explain and make things easier. Thank you I appreciate your service. "
"Ready to order on line and fast service"
"It’s good they did a good job. Delivery was timely."
"App very easy to navigate "
"Delivery of my nerf bars was delayed twice. Was to arrive before heading out of country on vacation. Then was delayed to arriving while gone. Delayed again and arrived the day after I returned home. That was a blessing actually. But, the box was not intact. Took pics. Hope all is good inside.
"
"Everything was perfect,good prices,and shipped very fast.Would buy from again anytime."
"The item was delivered promptly at a comparable price without any damages. That's all any buyer can ask for."
"Will use carid.com again. "
"I love my new rims and tires "
"Having erred on my end after placing an order, Paul was able to jump to the rescue and resolve in a quick and professional manner. It is refreshing to see there are still customer service folks that understand and model what customer service should be."
"Was great experience Nice and Eazy "
"Everything was good from the prices to checking out. Would have got a 5 star if I was email update for package out for delivery and have gotten the tracking number. I had to call to see where was my item. "
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
If there is anything else we can do to assist you further, please do not I apologize for the inconvenience you experienced with your order. We take these issues very seriously and strive to provide excellent customer service. We will investigate this matter further to prevent similar occurrences in the future. Thank you for bringing this to our attention.hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”