"Chief Supply offered an excellent price on the item and their website was easy to use. However, the item was not in stock and it took 3-4 weeks for it to ship. The item arrived in perfect condition and I am now happy."

"Poor communication and false information regarding item availability. The website and order email confirmation showed the item I purchased was "in stock and would ship within 1 business day". I have to reach out to the company a week later to be advised the item was back ordered and would ship 16 days after it was ordered. Poor customer service & will go to another merchant for future purchases. "

"Item arrived just as advertised! Great customer service and fast shipping! Highly recommended!"

"I received my pick head fire axe and cannot believe you would even sell this to the general public, especially not a professional firefighter. The axe is GARBAGE, piece of CRAP, first of all its not the same one pictured on your site, the one I received had three 1/8 inch deep grooves on both sides of the axe head which look horrible, it should have been smooth like the picture on your web site or I would not have ordered it. Secondly the cutting edge of the blade was warped. When you look down the blade edge it should be straight but this one looked like an s. I should have sent it back to you but I did'nt because I thought I might be able to fix it but I was wrong. The quality of the steel is very poor and while I was working on it a portion of the blade edge actually broke off rendering it useless for firefighting duties. You should really look at a new vendor for your axes because the one you are selling is of the poorist quality and does not fit with your name. Randy Garry, professional firefighter for 25yrs."

"Great service and products."

"Honestly Chief has the worst customer service I've ever ran into online. NO communication, no concern for the customer, and flat out disrespectful. I will never use chief again! My product was great, but Chief has nothing to do with that. My product ended up going on backorder after I PAID, when I paid it stated delivered in two weeks or less well three weeks later I CONTACTED chief..... well they explained backorder and said it would be and extra few weeks well more weeks went on I ended up contacting them 4 TIMES!!! It took over 2 1/2 months to recieve my product. It was a summer item that I recieved in fall after the heat in indiana was well past. My last conversation with chief I stated all the run around I've been given and they said o well we have some of those in stock i'll ship it out next day ,...... WHY THE HECK do I need to call after months to tell you I want my product that is now in stock shipped. RIDCULOUS that is the only word for it.

This is directly copied and pasted from my confirmation email when I paid
Shipping TimeFrame

CC02UNI-1 On order, ships within 2 weeks

Standard Shipping

"

"Pretty slipshod. I ordered a holster and two ammo pouches and when the shipment wandered its' way here there was no holster. No email and no info at all. I found on the bill where they had back-ordered the holster but there was nothing about how long it would take to get it. An email would have been nice. Can't be too back ordered since another merchant has the holster in stock that I asked Chief for."

"The service & staff was excellent. When I call about the order, the staff was very fast and curtious. The quality of the product met all my expectations. The only concern I had, was it took over one month to arrive. I will take this into consideration next time I order."

"I have always received great service and product from Chief and will continue to purchase through them."

"Your service was great. Helpful friendly people the whole way through. I will order from you again. I like the fact that you will not male a badge without a photo ID and a letter on
letterhead. Thank you for the great job. "

"Chief is a very conscientious and forthright business that attempts tp provide a wide variety of quality merchandise choices and exceptional service to it's clients. In my opinion though succeeding and excelling is SOP for both. I wouldn't know how after purchase customer support handles issues that might possibly arise since I have never had even the slightest hint of a problem come up purchasing from Chief but the N?A button wouldn't take so I went with five stars since everything else about them is. Promotional discounts and sales a plenty occur at Chief and sent newsletter style if signed up for to receive them. Chief has free shipping deals, they give away free stuff that are also of quality and well conceived nature.Oh, one thing I almost forgot to mention about Chief and an important one too... Everyday across the board good prices fast shipping accurate e mail updates."

"I was very pleased with the product and the service I received from CHIEF, the shipping was a little slow but the wide variety of items available, competitive prices and the smooth ordering more than made up for the slow shipping!"

"Placed an order to replaced a retirement badge that had been damaged. The order was placed August 4,th 2011. I was called by Brandon from Chief on August 5th and he inquired about my order. I explained I was retired, my old badge had been damaged and I asked him if he needed me to send any documentation. He said no. I had not received the order by September 6th and I called back. They told me that I needed documentation and that was holding up the order. They had no record of their company calling me. I had to fax credentials and now they tell me that the order will be another three-four weeks. Terrible service, except for that they have deposited my money. Lousy phone system half the time one can not get someone to answer the phone. "

"Excellent service. I placed the order over the internet and it went very smoothly.

Keith Brothers/Chief of Police
Clarinda Police Department"

"Great products and super service."