ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.40/5
Customer service:
4.12/5
Return/Replacement policy:
0.00/5

Verified
5/5

2021-08-17

They had one in stock

"They sent it right out. I bought a traveling CPAP because I travel a lot. They made it so I could take it on my next trip.
Thank You
"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-08-17
A rep from CPAP.com, CPAP.com, has responded:

“You're most welcome! We hope you enjoy your new Travel Machine and please let us know if there's anything else we can assist you with.”


5/5

2021-08-17

Five stars for Brandy!

"Brandy was extremely knowledgeable, helpful, professional and kind! Thank you!"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-08-17
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for letting us know that Brandy, provided you with great service. We hope to hear from you again soon.”


5/5

2021-08-16

CPAP Machine Purchase

"Brandy was our sales representative, and she was very knowlegable, helpful and friendly!
Great shopping experience! Will use again!
"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service

Rep reply posted 2021-08-17
A rep from CPAP.com, CPAP.com, has responded:

“That's great! Thanks for sharing your shopping experience with us! Please let us know if there is anything else we can assist you with.”


5/5

2021-08-16

Brandy made the process so easy!

"Brandy made the process so easy!"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-08-17
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us! We hope to hear from you again soon.”


Verified
5/5

2021-08-14

Very helpful

"Brandy provided excellent service and assistance on my call to CPAP.com. As along term customer it feels good to be appreciated. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-08-16
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us! We hope to hear from you again soon.”


5/5

2021-08-13

Excellent Service Rep

"Brandy provided top level service. Good listener, knowledgable, and helpful. She should be asked to be involved on a training tape demonstrating how best to work with customers. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service

Rep reply posted 2021-08-16
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for letting us know that Brandy, provided you with the great service that you deserve! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2021-08-11

In spanish if needed

"I was atended by a nice lady name Agnes. After battle a litle with my inglish, she notice that i am from Puero Rico and told me she speaks spanish (very good) . The sky opened for me and then spoke
freely of my situation and the problem with the subscription in the web page. She resolve my problem and concerns. I recomend the company and specialy to Agnes.
"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-08-12
A rep from CPAP.com, CPAP.com, has responded:

“Thank you so much for the recommendation! We're glad to hear that Agnes, provided you with the needed assistance. We hope to hear from you again soon.”


5/5

2021-08-11

Brandy is the best!

"I was fortunate to have the opportunity to speak to Brandy about the bacterial filters that I had ordered for my recalled dream maker by Phillips machine. I ordered 10 filters but found out that they did not fit the machine using a humidifier. Brandi offered me a refund before I even asked for it! That really pleased me. She was so informative and so very sweet. She explained everything to me and answered all my questions. She didn’t rush me. I truly learned a lot from her! Wow…. I truly wish more reps were like her! I certainly agree with the other comments! Brandi deserves a BIG raise! She is certainly an asset to your company! I just became a customer due to her.


"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-08-12
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for letting us know that Brandy provided you with the level of service you deserve. We'll be sure to share your kind words with her and hope to hear from you again soon!”


Verified
5/5

2021-08-09

Return customer

"I’ve been using Cpap.com for several years now. Most of the time for ordering supplies online. I both needed a new C-pap machine due to it being over 6 years old, and that my current machine was part of the Philips recall.
I needed advice on which machine to purchase that meets my needs as a truck driver, and a traveler.
Brandy T. was very helpful with getting me the machine I needed. She is knowledgeable, pleasant, and fun to talk with! As well, she suggested that I get some extra filters and hoses. She also helped me pick out a portable power supply to go with my machine, for an upcoming trip to Bali. It’s about a 24 hour flight each way, I learned on my trip to Greece a couple years ago that aircraft don’t have any outlets, even when the airline says they do…
"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-08-09
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for letting us know that Brandy, provided you with the level of service you needed. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2021-08-09

great service on a really needed device

"Brandy was fantastic. she got the right order, understood what was needed, found the prescription under another email address of mine, consolidated the accounts and got the order ready to go out today for tomorrow delivery. I could not ask for a more pleasant intelligent customer rep. She was terrific and deserves credit for being a credit to your company. A valued customer rep as far as i am conserned."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-08-09
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you so much for sharing the pleasant experience you had with Brandy! We'll be sure to share your kind words with her and hope to hear from you again soon.”


Verified
5/5

2021-08-07

Awesome Agnes

"Agnes was an angel and so patient and competent. On a scale of one to ten, I'd score her eleven!"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-08-09
A rep from CPAP.com, CPAP.com, has responded:

“That's wonderful! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.”


5/5

2021-07-28

Great customer service

"I had ordered a mask that I did not like, Karla quickly refunded that purchase and recommended a better mask for my needs. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-07-29
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We're sorry that the first mask didn't work out for you. Thanks for letting us know that Brandy, provided you with the needed assistance. Please let us know if there's anything else we can assist you with.”


5/5

2021-08-04

Great customer service

"I spoke with Brandy T. she was very helpful and knowledgeable. She answered all my questions on the machine I was purchasing. I really appreciated all her help. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-08-04
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.”


5/5

2021-08-04

Customer service was 100%

"With everything going on with the CPAP recalls and everything calling this company was the only time that I could say was the easiest most professional and took their time to make sure every need and question I had was answered. I will never call anyone else but this company!"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-08-04
A rep from CPAP.com, CPAP.com, has responded:

“We are so glad to hear that you received the level of service that you needed and deserve. We look forward to hearing from you again soon!”


Verified
5/5

2021-08-03

Brandy T

"You need to give Brandy a raise to make sure she doesn't go somewhere else. She was the easiest person to deal with
over the phone I have EVER dealt with. Six stars out of five!
"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service

Rep reply posted 2021-08-04
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for letting us know that Brandy, provided you with great service! Please let us know if there is anything else we can assist you with.”