"I called to return a product and was helped by a customer service representative named Carol who was very helpful."

"Brandy was very helpful and kind and processed my order quickly. Ann in Oregon"

"Brandy was very patient, knowledgeable and friendly. I'd been a bit reluctant to buy a CPAP online and her terrific customer service made all the difference. Thank you!"

"Great customer service and I am very satisfied. The female who took care of the order was excellent and highly professional. "

"Brandy was very helpful and understanding of my shipping concerns!"

"Staff was excellent...very knowledgeable, patient and professional. She made the process extremely simple!"

"Update - I went to my doctor's office and picked up the prescription on the 14th. The nurse told me she had calls on voicemail from the day prior but had not had time to address them yet today which is consistent with the number not being in the system correctly until 7/13. I was able to email the prescription to cpap.com and get the issue resolved and was offered expedited shipping at their cost to help offset some of the headache to this point.

I do think the issue was partially caused by the doctor's office and exacerbated by not getting the direct line put into cpap.com's system when I first sent it in so I am revising my score based on the outcome once Carol got involved and the fact that the Dr's office was partially culpable.

Placed order June 30th for new cpap machine and entered physicians contact information. Got an email July 1 stating they did not have a prescription so provided both direct phone line to nurse and fax number for physician's office and was told they would get in touch with the office. Got no word or follow-up until July 9th when I was received email that my order was delayed due to lack of prescription. Replied to email asking why it took 8 days for them to follow-up with me. I have yet to get a response to that email. Spoke to nurse on July 15th about another matter and was told that she had never received a fax or a call from cpap.com. Called Cpap.com to confirm they had the correct information and was told they did not have the nurses direct line even though they replied to my email containing it so I know they did have it and when I asked that they call her and resolve this today as I had paid for this order 15 days ago and was getting frustrated with their lack of effort I was asked "Couldn't you just get them to send us a prescription rather than us having to call them?" Frustrated, I told them they could either call the doctors office and get it worked out themselves by the end of today or I'd dispute the charges and go elsewhere. 15 days and all I have is 1 email, no response to the reply, and they want me to do it for them. Got to be somewhere better than this to buy your equipment from."

"Brandy was such a great help I had issues with uploading my prescription and she was able to talk me through it with ease."

"Alma was great. She was very helpful and knowledgeable about the different machines and benefits of each one. Amazingly she was much more helpful than either my own doctor or regular supplier of equipment. "

"I was on live chat with someone that was so helpful. Even looked to see if my doctor had sent the prescription, then gave me the phone # to call to place my order. A big thank you to that person.

The next lady Camyadyad (not sure of the spelling), was above and beyond. She was so helpful with all that she did for me. I loved her cherry voice and friendliness. Another great person. I will be buying here again."

"Called with questions several times and placed an order, customer service was very pleasant."

"I just had the best ladies helping me find and order a filter for my c-pap which has been recalled and i was lost. My husband had drove me to serval places to see if they might have the filter but no luck! So I came in and put c-pap.com in the computer and Sarah helped me find what i needed on chat with her and then i called and i had another wonderful person who helped me with my order. all i need to say is God Bless them. "

"I was looking for a travel CPAP machine and called several companies. The sales person at CPAP.com was friendly and answered all my questions. The prices were very competitive and lower than the medical supplies companies. "

"Nneba was awesome she fixed the lost order issue fast ..WONDERFUL COMPANY Thanks to employees like Nneba.
David "

"Agnes from support helped me very nice and kindly,- and found a solution to my problem( I ordered a Lumin Bullet, which is not compatible with ResMed).
Thank you!"