"I called today to order an air mini and did some research prior to placing my order but Brandy offered lots of advice and explained the different products and how they would work.
Brandy, you’re an experienced professional who knows the products and your customer service was excellent. You explained what you were doing along the way and made my experience very pleasant. Thank you!"
"I did an order, fedex didnt delivered, still pending in their website(one week in another city), Tried to contact curstomer service by e-mail several times, no answer."
“Hello,
We made an attempt to reach you via phone, but received a recording and wasn't able to leave a message. We apologize for the delay on your order being delivered. Our records indicate that your shipped on 6/21/21.
Please keep in mind that with the ground shipping you selected, it takes 3-7 business days for your order to be delivered. Unfortunately, it is possible that your order could be delayed as ground shipping is not guaranteed by the carrier.
Tomorrow 6/30/21, makes the 7th business day. Again, delays are possible, if you haven't received your order by 7/4/21, please let us know so that we may resolve your concerns.
If you would like to speak with us further regarding your order, or anything else, please feel free to contact us at: 800-356-5221, or you may email us at: cpap@cpap.com (this option may cause a delayed response), or you may simply respond to this message.”
"Asked about recall status on my CPAP. Phillips hasn't made a decision yet, so I decided to purchase a new machine. Samantha gave me links, answered ALL my questions and after I noticed that the overnight order was going to the wrong address, she fixed that! Then she even sent me a revised order email that confirmed the correct address! Plus she even fixed my addresses! It's people like Samantha who keep me recommending and returning to Cpap.com for all my sleep apnea supplies!"
“We are glad to hear that Samantha, provided you with the level of service you deserve! Thanks for all recommendations and we hope to hear from you again soon.”
"Brandy was great! Very helpful and informative and professional.
"
“Thank you for sharing your experience with us. We hope to hear from you again soon!”
"Being in the customer service/relations business myself, I am pretty critical of the service that I receive. I have to give a shout out to Brandy. She hit all of the important points and gave me a sense of relief and gratitude when we finished our call. I wish that I could hire her."
“Terrific! Thanks for sharing your experience with us. We hope to hear from you again soon.”
"Brandy was extremely helpful in solving my problem. I had received a shipment today with a couple of items missing. She promptly re-ordered the items for me at no charge and provided me with an estimated shipping time. It was a pleasure dealing with her. She was courteous, friendly, and efficient. Thanks so much."
“We are very sorry about the missing items. Thank you for sharing your experience with us. We hope to hear from you again soon!”
"and, then I found someone by email and "cancelled" my order.
However, an order was sent anyway! and, it was WRONG!!!
I ordered the "AirTouch" Mask and headgear, and instead they sent me the "AirFit" Mask and headgear!
All together it was over $500 for the entire order, when I called to say that it was the wrong one I was told that I could get a refund for "unopened" unused items...what about that supposed special return policy...that was out the door on their error!
Never, never, never again. Beware."
“Hello,
We apologize for the delay with answering your calls. As mentioned in one of the emails we sent, we have a new system which is unfortunately, causing a high volume of calls, and in turn, much longer wait times than usual.
Unfortunately, we received your request for order to be canceled after it was already processed. I am sorry that the wrong mask was placed on the order and you're correct, as the mask was sold with free 30 day returns, even if opened/used.
We made an attempt to reach you via phone, but had to leave a message. We have emailed you with additional details regarding your order. Please feel free to respond directly to the email with further concerns, or you may contact us at: 1-800-356-5221.
We hope to hear from you soon!”
"Brandy was so helpful and patient with our needs and order questions. She made sure we got what we needed and made sure all the details were taken care of."
“We're glad to hear that Brandy, provided you with the level of service you deserve. We hope to hear from you again soon!”
"It was super easy brandy was amazing can’t say enough sooooo helpful thank you I’m making a very scary purchase super simple"
“Thank you for sharing your experience with us! We hope to hear from you again soon.”
"I talk with Brandy on the phone, and she was so helpful and patient with my order problem. She solves it really quickly and makes everything clear, it was my first time ordering from here and as a new CPAP user I'm really happy with the way she solves it, highly recommend it, and I'll be coming back for more products!"
“Hello,
Thanks for the recommendation! Please let us know if there's anything else we can assist you with.”
"I have been a customer for 20 years had a confusing and disappointing experience e last week. Tank you BRANDY T for your patience and help. I am back to being very confident in cpap.com "
“Hello,
We are very sorry for the initial confusion. Thank you for being a loyal customer and letting us know that Brandy, managed to resolve your concerns. Please let us know if there is anything else we can assist you with.”
"I mistakenly ordered the wrong size nasal pillows and they sent me the return mailing label with no hassle. My replacements arrived before I had even sent the wrong size back. "
“We're glad to hear that all went well with your replacement order. Please let us know if there is anything else we can assist you with.”
"I was blessed to have Brandy help me. She was knowledgeable, friendly, and patient with all my questions. We got my order corrected and she sent it out next day for me. Then I sang "Brandy" by the O'Jays to her and we had a good laugh. Great first time experience. I would highly recommend them. I will certainly use them again.
Thank you Brandy!"
“Thanks for the recommendation! We are glad to hear that Brandy, provided you with great service! We are looking forward to hearing from you again soon.”
"Brandy was so friendly and knowledgeable!! She solved our problem immediately. We were leaving on our trip within two days and thought we were going to have to try and get another mask that was compatible . So happy she could help us!! Great customer service."
“That is wonderful! Thanks for sharing your experience with us. We hope to hear from you again soon.”
"I called in for information about travel CPAP machines. I told Brandy about my existing home CPAP machine and the features that were important to me and she was great about advising me about the features of various travel machines that would line up with the features I like. She was very clear about return instructions if I end up needing a different machine (I'm trying one without a water humidifier). This was a great experience!"
“We're pleased to hear that Brandy, provided you with the level of service you deserve. Please let us know if there is anything else we can assist you with.”
A rep from CPAP.com, CPAP.com, has responded:
“Hello, thank you for letting us know that Brandy, provided you with great service. We'll be sure to share your kind words with her and hope to hear from you again soon!”