"Brandy was most helpful in handling my CPAP headgear returns whilst ordering additional accessories. She walked me through it in order in a most organized way and with courtesy rarely seen today by any company. Would not hesitate to say she is absolutely wonderful and have no issue giving her and CPAP.com 5 stars for pricing, support and coutesy.
Thank you Brandy!!"
"BRANDY T was so nice and helpful with my order today! And when I had to call back because I forgot something, the next rep was lovely too! "
“Excellent! Please let us know if there is anything else we can assist you with.”
"Experience was very good. Brandy helped me today and got everything taken care of very quickly. "
“Thank you for sharing your experience with us. We hope to hear from you again soon.”
"The last time I needed parts for my CPAP mask, my provider insisted that I get an entire new mask which cost Medicare and me $1000. This time for the sum of $79.00, I have the equivalent of a brand new mask and a better night's sleep. Thank you so much. "
“Awesome! We're glad to hear that you're receive great sleep and hope to hear from you again soon.”
"Brandy walked me through the whole process. Got my refund taken care of with no hassle on a mask that my face wasn't fit for. And she walked me through some ideas that would be a better fit. Plus helped me with some questions as well. Friendly, efficient. I'll definitely continue using CPAP.com."
“Thank you for letting us know that Brandy, provided you with the level of service you deserve! We look forward to hearing from you again soon.”
"Had questions about SD cards and masks. Brandy T. was extremely helpful, after our discussion, on finding the items I wanted and placing my order for them. "
“We're glad to hear that Brandy, provided you with the needed service. Please let us know if there is anything else we can assist you with.”
"Had a question about the auto air setting on my air-mini. the answer was in the manual but I still needed a little interpretation. The live chat support person patiently went over it with me. "
“Thank you for sharing your chat experience with us. Please let us know if there is anything else we can assist you with.”
"Parts arrived in a timely manner and for a competitive price."
“Excellent! We hope to hear from you again soon.”
"Aside from delay to satisfy your need for prescription number, which was negated as order was only for a replacement part, I was happy with treatment received."
“Thank you for sharing your experience with us. We hope to hear from you again soon.”
"Very happy with the service I received. "
“Awesome! Please let us know if there is anything else we can assist you with.”
"Fast delivery. Items were exactly as described. "
“That's great! We hope to hear from you again soon.”
"Great customer service and good price"
“Thank you for sharing your experience with us. We hope to hear from you again soon!”
"I notify you about my damage wipes and have not received the replace items. Email sent on 26 Apr 21"
“Hello,
We apologize for the delayed response. We have emailed additional details to you regarding the damaged wipes. For further questions, or concerns, please give us a call at: 1-800-356-5221.”
"I completely disagree with lack of being able to return opened packages. How are we going to know if we bought the correct item, size etc...?"
“Hello,
Thanks for your feedback. Unfortunately, like most companies, return policies, must be in place because once a product is opened, we are not able to resell the product. We understand that this can be a hassle therefore, in some cases, we offer free 30 day returns/trial periods for items such as all complete masks, some machines and some accessories, such as the Lumin/Lumin bullet and other products also.
Products, with a guarantee/trial period will specifically, state the guidelines on the product page for that particular item. If you would like to speak with us directly for verification, please give us a call at: 1-800-356-5221.
We hope to hear from you soon!”
"I called to order my first CPAP machine today and Brandy, who handled my order, was AWESOME!
I can only hope that my experience using my new ResMed AirSense 10 AutoSet and mask will be as great!"
“Thank you for sharing your shopping experience with us! We hope to hear from you again soon.”
A rep from CPAP.com, CPAP.com, has responded:
“Thank you for sharing your experience with us! We hope to hear from you again soon.”