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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.44/5
Customer service:
4.22/5
Return/Replacement policy:
0.00/5

5/5

2021-06-10

CPAP.com Customer Support Top Notch

"Brandy was most helpful in handling my CPAP headgear returns whilst ordering additional accessories. She walked me through it in order in a most organized way and with courtesy rarely seen today by any company. Would not hesitate to say she is absolutely wonderful and have no issue giving her and CPAP.com 5 stars for pricing, support and coutesy.

Thank you Brandy!!
"

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Rep reply posted 2021-06-14
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us! We hope to hear from you again soon.”


5/5

2021-06-09

Super Nice Peope!

"BRANDY T was so nice and helpful with my order today! And when I had to call back because I forgot something, the next rep was lovely too! "

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Rep reply posted 2021-06-14
A rep from CPAP.com, CPAP.com, has responded:

“Excellent! Please let us know if there is anything else we can assist you with.”


5/5

2021-06-09

Return mask

"Experience was very good. Brandy helped me today and got everything taken care of very quickly. "

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Rep reply posted 2021-06-14
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us. We hope to hear from you again soon.”


Verified
5/5

2021-06-04

At Last! Parts for my CPAP Mask!!

"The last time I needed parts for my CPAP mask, my provider insisted that I get an entire new mask which cost Medicare and me $1000. This time for the sum of $79.00, I have the equivalent of a brand new mask and a better night's sleep. Thank you so much. "


Rep reply posted 2021-06-14
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! We're glad to hear that you're receive great sleep and hope to hear from you again soon.”


Verified
5/5

2021-06-04

Excellent customer service

"Brandy walked me through the whole process. Got my refund taken care of with no hassle on a mask that my face wasn't fit for. And she walked me through some ideas that would be a better fit. Plus helped me with some questions as well. Friendly, efficient. I'll definitely continue using CPAP.com."

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Rep reply posted 2021-06-14
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for letting us know that Brandy, provided you with the level of service you deserve! We look forward to hearing from you again soon.”


Verified
5/5

2021-06-04

Brandy T was excellent.

"Had questions about SD cards and masks. Brandy T. was extremely helpful, after our discussion, on finding the items I wanted and placing my order for them. "

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Rep reply posted 2021-06-14
A rep from CPAP.com, CPAP.com, has responded:

“We're glad to hear that Brandy, provided you with the needed service. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2021-06-01

Helpful support

"Had a question about the auto air setting on my air-mini. the answer was in the manual but I still needed a little interpretation. The live chat support person patiently went over it with me. "

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Rep reply posted 2021-06-14
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your chat experience with us. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2021-05-31

C-pap component order

"Parts arrived in a timely manner and for a competitive price."

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Rep reply posted 2021-06-14
A rep from CPAP.com, CPAP.com, has responded:

“Excellent! We hope to hear from you again soon.”


Verified
5/5

2021-05-30

Tried changing address infoExcellent service& quality and delivery

"Aside from delay to satisfy your need for prescription number, which was negated as order was only for a replacement part, I was happy with treatment received."

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Rep reply posted 2021-06-14
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us. We hope to hear from you again soon.”


Verified
5/5

2021-05-29

Great service. Great price!

"Very happy with the service I received. "

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Rep reply posted 2021-06-14
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2021-05-28

Great experience

"Fast delivery. Items were exactly as described. "

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Rep reply posted 2021-06-14
A rep from CPAP.com, CPAP.com, has responded:

“That's great! We hope to hear from you again soon.”


Verified
5/5

2021-05-28

Great service

"Great customer service and good price"

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Rep reply posted 2021-06-14
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us. We hope to hear from you again soon!”


Verified
2/5

2021-05-27

Damage Item

"I notify you about my damage wipes and have not received the replace items. Email sent on 26 Apr 21"

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Rep reply posted 2021-06-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We apologize for the delayed response. We have emailed additional details to you regarding the damaged wipes. For further questions, or concerns, please give us a call at: 1-800-356-5221.”


Verified
2/5

2021-05-27

return policy

"I completely disagree with lack of being able to return opened packages. How are we going to know if we bought the correct item, size etc...?"

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Rep reply posted 2021-06-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thanks for your feedback. Unfortunately, like most companies, return policies, must be in place because once a product is opened, we are not able to resell the product. We understand that this can be a hassle therefore, in some cases, we offer free 30 day returns/trial periods for items such as all complete masks, some machines and some accessories, such as the Lumin/Lumin bullet and other products also.

Products, with a guarantee/trial period will specifically, state the guidelines on the product page for that particular item. If you would like to speak with us directly for verification, please give us a call at: 1-800-356-5221.

We hope to hear from you soon!”


5/5

2021-05-27

Great Customer Service with Brandy today!

"I called to order my first CPAP machine today and Brandy, who handled my order, was AWESOME!

I can only hope that my experience using my new ResMed AirSense 10 AutoSet and mask will be as great!
"

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Rep reply posted 2021-06-14
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your shopping experience with us! We hope to hear from you again soon.”