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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.38/5
Customer service:
4.08/5
Return/Replacement policy:
0.00/5

Verified
5/5

2021-05-04

Excellent ordering experience

"CPAP.com was able to connect up my doctor-faxed prescription instantly and Brandy was able to fix my mistake in my online order after it was placed and before shipping. All bodes well."

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Rep reply posted 2021-05-05
A rep from CPAP.com, CPAP.com, has responded:

“We are glad to hear that you received the service you needed. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2021-05-03

Experience for a retired Registered Respiratory Therapist with Sleep Apnea

"Very easy to get the quality products needed for a good night sleep"

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Verified
5/5

2021-05-03

Great service, great products

"It was easy to order a new CPAP machine and accessories. Just needed a prescription from my doctor for durable medical equipment (CPAP). The prices were far better than when I got a machine back in the early 2000's. Even with insurance helping back then, today's price was 1/3rd of my out of pocket cost without insurance. My new machine is so much better and quieter than my antique. The Dreamstation is my path to a great night's sleep."

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Rep reply posted 2021-05-05
A rep from CPAP.com, CPAP.com, has responded:

“That's wonderful! We hope you enjoy your new machine for many years to come. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2021-05-03

Another great order experience with CPAP.com

"I called the toll free number as I had a few questions about my account, I spoke with Brandy and she was able to answer my questions and sent me a link to reset my account password. Brandy was super nice and friendly to me and very knowledgeable about the products. I placed my order with her and with in minutes got confirmation of my order in progress. Thank you, Brandy."

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Rep reply posted 2021-05-05
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Thank you for sharing your shopping experience with us. We hope to hear from you again soon.”


Verified
5/5

2021-05-03

Immediate help from Brandy

"I had an unusual problem with a new machine, but Brandy listened carefully and immediately put in an order for a replacement machine and also recommended a change to a setting for the new one. I'm very happy with the CPAP.com prices and excellent, knowledgeable customer service."

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Rep reply posted 2021-05-05
A rep from CPAP.com, CPAP.com, has responded:

“We're sorry about the trouble with your initial machine, but glad to hear that Brandy, managed to provide you with the needed assistance. Please let us know if there's anything else we can assist you with.”


5/5

2021-05-01

Great Experience

"I received great customer service from Brandy today! She was very patient and helpful with me getting my prescription into the system and changing my order."

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5/5

2021-04-24

Excellent customer service from Brandy

"Brandy helped me find what I needed. Brandy helped set up the prescription required. Brandy is knowledgeable, polite, efficient. Thanks"

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Rep reply posted 2021-04-27
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for letting us know that Brandy, provided you with the level of service you deserve! We hope to hear from you again soon.”


5/5

2021-04-21

Very pleased with CPAP.com

"I've purchased two different CPAP units from CPAP.com, and the service has been great. Zachary in particular was very helpful as I considered several options for a travel unit. Thankful for the staff member's patient assistance, and the fact that everything could be handled conveniently via text or email."

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Rep reply posted 2021-04-27
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your shopping experience with us! We hope to hear from you again soon.”


5/5

2021-04-21

Zachary

"My experience with CPAP.com was wonderful!! I appreciate the help I received from Zachary. Their online chat feature was great - quick and efficient. Great company!"

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Rep reply posted 2021-04-27
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your online chat experience with us! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2021-04-20

THANKS again!

"Website was was GREAT and had everything available, THANKS again!"

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Rep reply posted 2021-04-27
A rep from CPAP.com, CPAP.com, has responded:

“You're most welcome! Thank you for sharing your experience with us and we hope to hear from you again soon!”


5/5

2021-04-19

Great service

"I ordered a new CPAP machine to replace my old machine today and couldn't be happier with my experience with CPAP.com. Brandy was very knowledgeable, friendly and extremely helpful. Thank you Brandy, it was a pleasure. "

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Rep reply posted 2021-04-27
A rep from CPAP.com, CPAP.com, has responded:

“That's wonderful! Thank you for letting us know that Brandy, provided you with great service. We hope to hear from you again soon!”


5/5

2021-04-15

Very helpful staff.

"Brandy gave me all the information I requested without any sales pressure. Super helpful!"

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Rep reply posted 2021-04-27
A rep from CPAP.com, CPAP.com, has responded:

“We are glad to hear that you received the service you needed. Please let us know if there is anything else we can assist you with.”


5/5

2021-04-15

Great customer service

"Brandi was great about resolving some technical issues with my order!"

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Rep reply posted 2021-04-16
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for letting us know that Brandi, was able to provide you with the needed assistance. Please let us know if there's anything else we can assist you with.”


5/5

2021-04-14

I am a first-time caller to CPAP.com.

"I am a first-time caller to CPAP.com. I own a Phillips Respironics Deammapper and needed just a few items- tube, filters and mask cushion. My phone person was excellent. I had questions about my machine and she was able to give me answers. She explained the difference in tubing and I was able to make an informed choice. I will return to CPAP.com for all my future CPAP needs. Thank you."

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Rep reply posted 2021-04-14
A rep from CPAP.com, CPAP.com, has responded:

“Welcome to the CPAP.com Family! Thank you for sharing your shopping experience with us. We hope to hear from you again soon!”


5/5

2021-04-13

Great service, Brandy!

"Received an email about an issue with my shipping address so I called the 800 number. Waited on hold for a little over ten minutes, but when someone answered it was Brandy. Brandy took care of the issue quickly, efficiently, and professionally. In addition, she was very pleasant to speak with. Brandy should be in charge of training all new service reps!"

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Rep reply posted 2021-04-13
A rep from CPAP.com, CPAP.com, has responded:

“Oh wow! Thank you so much for letting us know that Brandy, provided you with great service. We'll share your kind words with Brandy and hope to hear from you again soon!”